Jordan S.

In June 2023 I had to replace a covered broken part on my pool equipment. CHW approved the claim and their selected technician used 13 YEARS OLD replacement part to complete the repair. I even sent proof to CHW. They did not care. Decide for yourself whether purchasing a warranty plan from CHW is actually worth it for your home.

I had a horrible experience with the first purchase as an Instacart + member. The shopper delivered a ridiculous replacement for an item that I had ordered, without even notifying me. The replacement that shopper brought was nowhere even close to what I had ordered. I used a 40% off coupon for this first order. Of course they did not charge me for the order, however I lost the coupon which was much more valuable. Instacart customer service offered a ridiculous $10 credit on my account. I simply asked that they somehow reinstate the value of the coupon that I had lost (which wasn't my fault). Customer service would not do this. The $10 credit they offered is nowhere near the 40% off coupon that I had. We exchanged 10+ emails and they simply kept avoiding my question. Not to mention that even the $10 credit they offered is not in my account either but I no longer care about it. The worst customer service for paid membership ever!
Shopping on this website is not worth it: they have higher prices for the same items then the stores, they charge service fees, they charge delivery fees, and they want us to pay tips as well…. You may end up being double then going to the nearby grocery store.

UNBELIEVABLY LONG WAIT TIMES TO SPEAK WITH SOMEONE!
They have been managing my money for years now, I can't get a hold with someone on the phone. I just give up waiting and have to hang up. Are they thinking that you will stay on the line hoping that someone will finally pick up and you get lucky! I thought this was a good company... So annoying and disappointing!
UPDATE: OMG! And that's not all - after waiting for 45 min for someone to pick up, she/he will then transfer you to someone else and wait another, God knows how long, hour or so!
What a Financial institution! Disaster

It was an extreme pain to file a simple claim online. I couldn't do it online and I had to spend valuable time to chat with someone. After finally submitting the claim with the agent, He made me go to UPS store to return the defective item. My time is valuable. I have to spend time and gas to drive to UPS and return the item. If this is how Asurion plans work, this is the worst, simply horrible!

Will break in few months only. The horrible customer service will never replace it under warranty. Look at the company reviews and complains on BBB website and make your Own decision.
Do NOT waste your money. You will feel sorry on month 1

They offered me a full refund (twice) on a defective item, I accepted the refund per their request and they NEVER issued the refund. I followed up with them multiple times and they refused to issue the refund which they offered twice! What is this: unethical and disgraceful business practice. They are lying to customers! I can prove it, it's all documented!
Also - in my opinion, they sell fake items.

The product I bought was not what they described.
In addition, customer service who dealt with my issue was very incompetent. They don't know and understand their products.
Horrible