WishReviews 8,284

Never received the merchandise I ordered and paid for last year (Aug/Sept 2018). When I wrote to the customer support, I was told to send them my bank statement that shows the wish, com transaction, I did so. Then there was long silence after this from them. When I finally wrote to them again, I was told to send another bank statement with wish.com transaction, like before I complied and, to date, nothing happened. Each time I write to them, my email does not get any response.

After ordering a number of items for Christmas and not receiving 1/2 of them, I reached out to find out l could expect them. I've been told repeatedly that I can't get a refund. Not once did I ask for a refund. These items are still for sale on the website. I've simply asked that they send them out ASAP since they are paid for and it's been months. They refuse to send the items I've paid for. Please be careful. Wish is definitely a scam.

What happened to WISH.COM? It has changed to the point that there is no way to shop. Searching for an item will not result in finding that item. I have been a long time customer, but I am not a customer any longer.
Does anyone know of a shopping site like Wish.com use to be? I am on the search for that site starting now.
Don't worry. You won't miss a little guy like me. Just keep doing things the way they please you, not what pleases the customer. Let me know how that works out for you.

I bought three orders the first time I used the site. On the third order they froze my credit card and said I needed to send them o photo of my bank statement to unfreeze it. Several days later when it was unfrozen, I went to make the same order. Not only were the colors I wanted no longer available, the price had gone up substantially. I still put in an order. When my item didn't arrive in two months I went to their automated assistant for the third time ( I was told to wait thirty days when my order didn't show up when designated over a month from the order date). The automated assistant told me I would receive my refund in five days. After that it asked me if I wanted to place my order again. When I went to reorder, the price had gone up over 30% so I only ordered one item. Then a window came up saying I would save 20% on the order if I paid in 10 minutes. Even though I tried several times my credit card would not process through until the ten minutes were up then it processed through charging me the full price. When I still hadn't received my refund in a week I went to the automated assistant which told me it was too late to get a refund and i could only get wish dollars. When I said I didn't want that, it told me to contact customer support. I then spent over a week with the customer support referring me back to the automated assistant that would refer me back to customer service No matter how many times I told them that I was not allowed the option to request a refund i got the same old runaround. I don't know how much was a language barrier but the whole experience has been a nightmare from start to finish. I have a internet shop with a five star rating receiving many complements on my customer service so I am not being unreasonable with my expectations. This is a sleazy ripoff operation designed to bleed as much money as possible from buyer. Avoid Wish like the plague!

I would give this place negative stars if I could. I placed an order, never received it, was given a "new" shipping date, never received it. Then, was told if I didn't receive my item by April 17 to contact them. So this morning, April 17, I click "contact support" and say I haven't received my item. Was told "We're sorry about that. Unfortunately, the refund window for this item closed on Apr 17,2019." So I click "escalate to Wish support" and get this message: "Although your request is beyond our refund policy, for this time, we're happy to make an exception and offer you Wish Store Credit (Wish Cash) equal to the purchase amount. It will be instantly available to use towards any purchase on Wish. Please view our policy to ensure you get your refund in the future". Well NO THANKS! I won't be spending any ""store credit" only to pay shipping on an item I may never receive! Will never order from this lousy company again.

STOLE MY MONEY AND I AM GOING TO TELL EVERYONE I KNOW AND SOCIAL MEDIA THAT WISH.COM STEALS CANADIANS' MONEY. You will not survive in the world market if you steal even small amounts of money because Canadians are very nervous about shopping on Chinese sites. I trusted them and took a chance and they ripped me off. I'll never order from you again. So sad that you need to steal my $28.71!

Foolishly I bought from Wish. Am kicking myself for being impulsive because there are so many negative reviews that nobody in their right mind would fall for it. Nothing has arrived. No doubt it's Chinese rubbish anyway and would have ended up in the bin. My priority is to protect my account now because so much of the feedback speaks to them stealing money from your account. Don't understand how these types of thieves can't be banned from the internet.

Overall, they have been great. In the 5 months and dozens of items I've bought, I've had very few problems. And when I did, my $ was promptly returned. If clothing, check the measurements charts, and even then often have to order 1-2-3 sizes larger. And pay attention to the reviews. And don't expect fast shipping from China. This is the trade off for amazingly discounted items.
The photo is of a cloth tablecloth I got for $3 - I'm going to use as fabric for a skirt. About a yard and 1/2 - incredible price for this quality fabric - I ordered 10 more in other equally vibrant colors. I wasn't able to upload a pic of 4 pair of sandal that are really pretty and comfy for c. $8 each. A few times I got things sized wrong, but customer service dealt with it right away.
I guess they are working on their shipping process, because they ask about every item..."Did you receive it? If so, when?"
So, it's hit or miss. The majority of the time, for me, it's been out of the park.