Ann B.

I bought three orders the first time I used the site. On the third order they froze my credit card and said I needed to send them o photo of my bank statement to unfreeze it. Several days later when it was unfrozen, I went to make the same order. Not only were the colors I wanted no longer available, the price had gone up substantially. I still put in an order. When my item didn't arrive in two months I went to their automated assistant for the third time ( I was told to wait thirty days when my order didn't show up when designated over a month from the order date). The automated assistant told me I would receive my refund in five days. After that it asked me if I wanted to place my order again. When I went to reorder, the price had gone up over 30% so I only ordered one item. Then a window came up saying I would save 20% on the order if I paid in 10 minutes. Even though I tried several times my credit card would not process through until the ten minutes were up then it processed through charging me the full price. When I still hadn't received my refund in a week I went to the automated assistant which told me it was too late to get a refund and i could only get wish dollars. When I said I didn't want that, it told me to contact customer support. I then spent over a week with the customer support referring me back to the automated assistant that would refer me back to customer service No matter how many times I told them that I was not allowed the option to request a refund i got the same old runaround. I don't know how much was a language barrier but the whole experience has been a nightmare from start to finish. I have a internet shop with a five star rating receiving many complements on my customer service so I am not being unreasonable with my expectations. This is a sleazy ripoff operation designed to bleed as much money as possible from buyer. Avoid Wish like the plague!