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WishReviews 8,284

1.7

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

North Carolina
1 review
2 helpful votes
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Terrible
June 20, 2019

Wish takes forever to give you the stuff you ordered I would order from wish a lot more often if they had a 1 day or 2 day delivery just like amazon does it's bull$#*!

Date of experience: June 20, 2019
Ireland
1 review
2 helpful votes
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I ordered a dog bed and it didn't arrive within 20 days I emailed the company and they gave me a tracking number which stated it would arrive in 15 days. The item never arrived and when I asked for a refund they told me by computer not a human in site that there is no refund after 30 days of purchasing.

THIS IS A SCAM SITE DO NOT ORDER ANYTHING

Date of experience: June 20, 2019
Canada
1 review
2 helpful votes
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Wish.com changes the price after you search and chose the item right after you click to buy. This is bait and switch and it is illegal

Date of experience: June 19, 2019
Alabama
1 review
2 helpful votes
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Purchased an expensive Smart TV. It was defective and they refused to refund/replace the TV. I reported this defect to them immediatly upon receiveing the TV amd they drug their feet clakng they were waiting on a response from the manufacturer. After the 30 day period they responded that I didnt report it in time.

Date of experience: June 18, 2019
Jerry R.
Florida
1 review
3 helpful votes
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Is a total rip-off
June 17, 2019

May 8th I ordered some wrist support it is now June 20th and they told me they would be delivered by the 14th what a bunch of crap. can you can you get no response they just say wait wait wait do not waste your time and money on this app

Date of experience: June 17, 2019
Canada
1 review
2 helpful votes
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Crap
June 15, 2019

It's so funny how I fell for this. I ordered some rings from Wish.com, and since some of the rings arrived, I've done nothing but laugh at myself. I should have known better!

Date of experience: June 15, 2019
Florida
2 reviews
2 helpful votes
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Customer Service... The customer is caught between and rock & a hard place. They give you a phone number but will never connect you to a real person "NEVER"! You go in circles with this virtual nobody. If you need to return something you get "NO CASH BACK"! What you do get is their WISH cash which is a credited to your account to buy more on WISH. What a racket!: ( "STAY AWAY FROM WISH.COM"! You have been warned!

Date of experience: June 15, 2019
GB
1 review
3 helpful votes
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Terrible customer service. Don't give refunds when item doesn't arrive. Or is defective. Most of the items are tat and not at all what is pictured do not order from this site unless you want to be ripped off.

Date of experience: June 15, 2019
Michigan
2 reviews
5 helpful votes
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VERY POOR QUALITY, ITEMS ARRIVE ERRATICALLY, DON'T FIT, DONT WASTE MONEY STICK TO AMAZON. VERY POOR OR NO CUSTOMER SERVICE,, ACTUALLY YOU TYPE, NO PHONE, I READ THAT RETURN SHIPPING IS MADE SO EXPENSIVE CUSTOMERS END UP THROWING STUFF. THE GOOD QUALITY IS OF THE PICTURES ON THE SITE, THATS HOW THEY FOOL CUSTOMERS.

Date of experience: June 14, 2019
Illinois
1 review
4 helpful votes
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I have bought alot of items over the last two months from Wish. I received everything that I ordered, except I'm waiting for two more things that say they will be delivered in two weeks. Yes, many items take a long time to be delivered, I believe alot of it is coming from overseas. I don't mind that at all. The majority of the jewelry items I bought, were fantastic. I had one pair of earrings that were smashed when they arrived, but I didn't pay much for them. One necklace I ordered was the wrong color, giving it to my mom. A couple other things were just not as cool as I thought they were going to be, but I definitely have new favorites from some of the items I bought. Now, clothing has been another story. It's really rather hit or miss. I received everything, most of the items fit, but some of them were really weird fabric and I ended up getting rid of them. On the other hand, some of the items were amazing. It's really important to look at the reviews of a product before buying it on Wish. Alot of people post pictures along with their reviews which is really helpful. Bottomline, I would definitely order more, especially jewelry.

Date of experience: June 14, 2019
Sweden
1 review
2 helpful votes
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Terrible service
June 13, 2019

Terrible service, often false product descriptions, high prices and long delivery times. Order from anywhere else and you will with uttermost certainty be less miserable than ordering from Wish

Date of experience: June 13, 2019
New York
1 review
2 helpful votes
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Wish
June 12, 2019

They take to long to send the product also for second time they nevr sended my stuff and did jot return the money to me.

Date of experience: June 12, 2019
California
2 reviews
3 helpful votes
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Poor customer service, inferior products, lengthy shipping times all leave feeling scammed. They named wish, because their customers are only left with wishes

Date of experience: June 12, 2019
District of Columbia
1 review
1 helpful vote
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Really China?
June 12, 2019

I ordered some taps an dies and a knurling kit for my lathe an they added firearm part to my order an charged them to my credit card. I notified customer service once i spotted it an wish refunded my money. But they sent the item (that i did not order) anyway. An today i got a letter from U.S. Customs that China tried to send me illegal firearm parts. Really China Really?

Date of experience: June 12, 2019
New York
1 review
3 helpful votes
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Lacks integrity!
June 10, 2019

Several items tracked right up to my city but I never recieved the items. They then tell me that I've gone over the time to cancel. They won't cancel if they began processing. They won't cancel if they didn't. I paid for over 10 items that I never recieved. Horrible!

Date of experience: June 10, 2019
South Africa
1 review
1 helpful vote
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Bad online service
June 10, 2019

Hi,

I just want to tell you that your online service is poor and frustrating and I fail to understand why you keep on advertising online if I have placed the order and now when I check the order history it says I have not placed any order. What happened to my order?

Your support team does not respond to questions raised or maybe you are working as robots, I don't know.

Thank you for your poor online services

Date of experience: June 10, 2019
Kuwait
1 review
1 helpful vote
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I have ordered several items in the begining
And I couldn't received most of the costly items that I ordered
Now there is no option for refunding
I hate bcoz i orderd around 9 dollar items and it took 2.5 months still i didn't received the item
Worst Chinese online site

Date of experience: June 7, 2019
Australia
1 review
3 helpful votes
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Wish was OK at first. Recently I ordered a particular item. I received it. Then I received another identical item which I didn't order. Then I found my credit card was charged for three such items. Being trying to get some customer support ever since but it's virtually impossible. Never again!

Date of experience: June 5, 2019
South Africa
3 reviews
1 helpful vote
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www.wish.com is the biggest consumer website which is very trustworthy. And I don't know how they achieve this but they have it maybe they were very careful in guarantying their products. Or their money back guarantee is hassle free, it could be two of those policies that set them apart from those small website.

Date of experience: June 5, 2019
Minnesota
1 review
3 helpful votes
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CROOKS!
June 4, 2019

I allowed my daughter to order from Wish with my debit card, she removed the information immediately and I have a new charge from them and can't get an answer either from the phone number or their "customer support" email. I now have to wait for a new debit card and file a complaint with my bank to get my money back.
The only reason for one star is I can't leave it blank

Date of experience: June 4, 2019