business logo of Wish

WishReviews 8,284

1.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wish?
grey star
grey star
grey star
grey star
grey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Texas
4 reviews
3 helpful votes
Follow Sharon A.
Unfollow Sharon A.
Share Review
Report Review

I've bought several items in this site and they've never shown up or been refunded. TOTAL SCAM! I've had other family members and friends experience the same results. If an item happened to show up it was months later, I'm talking 2/3 months.

Date of experience: July 15, 2019
Canada
1 review
2 helpful votes
Follow Ed B.
Unfollow Ed B.
Share Review
Report Review

I've ordered several things from Wish. It seems like good deal but items are always very cheap quality, or not as described if it even arrives. They do not honour refunds, I learned and will not buy from them any more.

Date of experience: July 14, 2019
Maryland
1 review
3 helpful votes
Follow Anya B.
Unfollow Anya B.
Share Review
Report Review

UNTRUTHFUL SAIT
July 11, 2019

My husband several times tried to get something he likes from this site, but either didn't get it at all, or instead of silver. 925-he received something "silver color". He could not get money back-just order something instead, but every time it was fake, or not coming at ll.

Date of experience: July 11, 2019
Nebraska
1 review
3 helpful votes
Follow Bob P.
Unfollow Bob P.
Share Review
Report Review

Scam
July 10, 2019

I "wish" I would of read these reviews before using the site. Same issues as everyone. I ordered once from wish and my 2x shirt I ordered was a medium. The I phone case is now 4 months past delivery date. Customer service is not existence. I'm a scam. Cheap products with inflated shipping cost.

Date of experience: July 10, 2019
West Virginia
7 reviews
23 helpful votes
Follow kelly s.
Unfollow kelly s.
Share Review
Report Review

Honestly
July 11, 2019

Shipping is a bit high and items aren't always as nice as the description photo as well some of the materials are cheaply made or doesn't always fit right. Wish is also doing taxes now which I've noticed most online stores are taxing about 8 to 9 percent which takes the fun out of shopping online as frequent as I did before. Most shop online to save money bc everywhere else is ripping them off

Date of experience: July 10, 2019
Kuwait
1 review
3 helpful votes
Follow Dia E.
Unfollow Dia E.
Share Review
Report Review

The support system it is so stupidly annoying, they keep sending me the same email and instructions as if they do not or can not read English. I emailed them 10 times saying that i lost my account and i have orders coming to me but they do not provide any solution.

They have one message and one instructional email they keep sending.

It is so annoying i have stopped using them and i advise everyone to think 100 time before using them.

Date of experience: July 10, 2019
Canada
1 review
4 helpful votes
Follow Jenn S.
Unfollow Jenn S.
Share Review
Report Review

Buyer beware
July 9, 2019

Their products seem great and really cheap. They get you with the shipping. I have had 4 of the 6 items I order not show up for over 3 months. There is a keep waiting for product option, or money back. On one Item I waited the time frame it said to wait. When it didn't show again, I complained again, this time wanting my money back, apparently by that time it was too late and they refused to reimburse me. When the other stuff didn't show, I got reimbursed my $1.50 per item. I was out over 40$ in shipping cost. Buyer beware. It cost the same to go through amazon and at least there you get your full refund, not $1.50.

Date of experience: July 9, 2019
New Jersey
5 reviews
18 helpful votes
Follow L c.
Unfollow L c.
Share Review
Report Review

I ordered a couple of items fro them. They show you a price, by the time you order the price world go up. You order one later on the change to 2 the same items.
I looked at a pair of black sneakers, I latter removed them from the cart since the price has been change.
The very next day I received an email informing me that the sneakers which I did not order has been shipped 2 pairs.
I try to stop the order but is impossible because there is not customer service, evrithing is computer answer. I send an email which according with their electronic information would take about 3 days to get an answer. If you want to put a review on their website.
So, to keep it simple a consider this a SCAM!

Date of experience: July 7, 2019
California
1 review
6 helpful votes
Follow Malinda R.
Unfollow Malinda R.
Share Review
Report Review

Sucks
July 7, 2019

I've ordered 3 different products in may 12 have not recieved not any if products not good business disappointed customer.

Date of experience: July 6, 2019
New Zealand
1 review
2 helpful votes
Follow Ruby F.
Unfollow Ruby F.
Share Review
Report Review

Not happy with them at all, nylon fabric. Sticking to me and causing electric shocks. Don't recommend purchasing them (especially because they were $14!)

Date of experience: July 5, 2019
New York
1 review
4 helpful votes
Follow Collyn W.
Unfollow Collyn W.
Share Review
Report Review

I ordered a grow light for my indoor vegetable garden and when it arrived (weeks after the tracking number reported it delivered,) I opened it, plugged it in, and found that only half of the lights actually worked. Contacted the BS support "digital rep" and was told that I'm responsible for paying for return shipping. For a defective item! Unbelievable! In total, I've ordered three different items from Wish.com and all 3 were poorly constructed and all around cheap. You get what you pay for, I guess.

Date of experience: July 1, 2019
Arizona
2 reviews
10 helpful votes
Follow Thomas B.
Unfollow Thomas B.
Share Review
Report Review

Stay away from these guys. If you happen to receive what you order, you're ahead of the game. Any issue you have will basically be unresolvable! I was told that I was receiving a full refund on two pairs of shoes which will tiny by comparison with normal United States sizes, not to return the items. The refund never materialized in my account- I was told it was going to arrive in Wish cash, but every time I try to write to them about this, I am forced to go through the same automated process where they insist that you send them a picture of the item -which makes no sense if you've returned it and or discarded it, and their responses have nothing to do with the emails you have sent! I've described my issues with them in detail three times and gotten back completely unrelated customer service emails. Just stay away from them!

Date of experience: July 1, 2019
Colorado
1 review
6 helpful votes
Follow Kat S.
Unfollow Kat S.
Share Review
Report Review

Terrible
June 30, 2019

Terrible! Cheap products from China, poor quality, terrible customer service! I've been trying to reset my password a couple of times, still hasn't received an email from them, although they told that it had been sent

Date of experience: June 30, 2019
Colombia
5 reviews
5 helpful votes
Follow Mercedes P.
Unfollow Mercedes P.
Share Review
Report Review

We can get many options to buy all we need. There are offers all over the site. I always buy there. It is a very excitng site.

Date of experience: June 28, 2019
Canada
1 review
5 helpful votes
Follow Nathan H.
Unfollow Nathan H.
Share Review
Report Review

WISH IS BAD
June 27, 2019

WISH IS A RIP OFF! I ordered some airpods since the ending of march break last year! AND THERE STILL NOW HERE! WISH IS BAD

Date of experience: June 27, 2019
Japan
3 reviews
3 helpful votes
Follow Chun J.
Unfollow Chun J.
Share Review
Report Review

Good
June 27, 2019

I like wish, This summer, the clothes are all bought on the wish platform. Thank you wish.It would be perfect if there were more options in winter

Date of experience: June 27, 2019
Alaska
1 review
6 helpful votes
Follow Bird S.
Unfollow Bird S.
Share Review
Report Review

I thought that "Hey this might be good, cheap fun. Spend a few bucks, get a great deal. Right?" WRONG. I paid some hefty bucks for larger items that I did NOT receive & am being IGNORED. "Send pics of items." they say. WHAT items. Never got them. I ordered 5 of one item, got 2. Emailed Wish. "Send pics of items." Of what? The knife I have in my wallet now and the one I sent to OR to my brother or the packaging I no long have? This company is about as dependable as plastic lug nuts on your car. Honestly, if you don't mind being ripped off, geting short changed and tons of super cheap plastic "electronics" and ignored, then Wish is the place for you. Happy Shopping SUCKers!

Date of experience: June 24, 2019
Poland
1 review
5 helpful votes
Follow mikael a.
Unfollow mikael a.
Share Review
Report Review

This is a complete rip-off! Check the costs for shipping before adding to shopping bag. They charge 10 times higher shipping costs than any normal courier or shipping agency. And many time the shipping is 3-4 times higher than the price for the actual goods you buy, so the reason for the attractive low pricing is that they rip you off on the shipping.
No reasoning with their customer services. They claim that if I want to cancel any order I have to do that within 8 hours of purchase, as the goods has already been shipped. How come that the term stated in App for shipping is in that case 1-2 months? To that shipping price? Sorry guys! There are better ways to waste your money than on this.

Date of experience: June 24, 2019
Canada
1 review
3 helpful votes
Follow Jacob H.
Unfollow Jacob H.
Share Review
Report Review

Wish is Garbage as they over promise and do not deliver. I will NEVER order again from Wish.com and neither should anyone!

Date of experience: June 22, 2019
Illinois
1 review
2 helpful votes
Follow Cheryl A.
Unfollow Cheryl A.
Share Review
Report Review

Wish shopping
June 23, 2019

Been ordering from wish. Never had problem ordered over 200 products. You can thank Trump for the shipping cost and problems with getting your products! L!

Date of experience: June 21, 2019