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WishReviews 8,284

1.7

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Indonesia
2 reviews
8 helpful votes
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100% BAD
August 9, 2019

They only save your money and never give it back. Be careful with this site
I have been waiting for 1 month they did not return my money. I contacted wish.com. There was no answer, just an automatic message.

Date of experience: August 9, 2019
Florida
1 review
3 helpful votes
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I have unfortunately purchased several products from Wish.com because the prices seem to very good, but with shipping costs, not so good. In general, the electric products tend to not be as advertised and have issues: Memory cards are not 128GB, but 16GB; USB cords are not "fast" charging ones; the Drone flight lasts 4 minutes (not 20) fully charged and less if using the camera; Seeds that never germinate, travel phone telescope does not work. The sizing of clothing is all over the place and at best, a guess is anything will fit. Decorative pillow cases were safe purchases. And they tend to CANCEL some purchases two weeks after taking your money, but yes, they do refund. On a positive note, the shipping tends to be quicker than the expected target date.

I will not order from Wish.com again. The Wish APP has been removed.

Date of experience: August 8, 2019
Chile
1 review
1 helpful vote
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ZERO CUSTOMER SERVICE
August 7, 2019

We bought 3 products that were the same but different sizes and we only got one and I don't have anybody to contact to help with this. I would never buy in this website again. I lost my money. The total amount of my order was $94.00.

Date of experience: August 7, 2019
Denmark
3 reviews
0 helpful votes
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Poor Quality
August 6, 2019

You must be really careful on this website because most of all the items have not a good quality and also the shipping process is really bad

Date of experience: August 6, 2019
Colorado
1 review
3 helpful votes
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There is little nice I can say about this site. SOME of the products are ok, but in a GET WHAT YOU PAY FOR world... you pay and get less than the value. SO if you think a 10 inch tablet, 4 HI def video cameras, or even the cameras and system, and even top of the line shoes for 1.00 is a ripoff... IT IS. IT WILL ALWAYS BE RETURNED... They will say... and I quote. Merchant was unable to fulfill order due to limited quantity". That is from the site. They have ZERO $#*!ING QUANTITY... ZERO... HA... what a damn joke. If you want sex toys or jewelry you may be ok. The clothing is always the wrong size. And the DELIVERY TIME IS ATROCIOUS... Good by... WISH... not granted.

Date of experience: August 5, 2019
Canada
1 review
2 helpful votes
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Haven't got HALF of the items i PAID FOR! WRONG COLORS, ITEMS, POOR QUALITY OR JUST NOTHING! BEWARE!

Date of experience: August 5, 2019
California
1 review
4 helpful votes
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Huge scam! Fraud, dishonest costumer service and big time thieves. Beware of this BS online shopping scam and don't waste your money and time on this. Done

Date of experience: August 3, 2019
Pennsylvania
1 review
2 helpful votes
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Wish is horrible!
August 1, 2019

Ive bought tvs from wish never got them yet i bought a car jack thinking im getting the 2m jack and all i got was a little piece to it the black piece not the jack i ordered the pair of his and her rings i ended up only getting 1 ring not both i spend all that money 15 items i got and didnt get $#*! out of it and lost money what frauds never ordering on this site ever

Date of experience: August 1, 2019
South Africa
1 review
4 helpful votes
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On the 19th July I received 3 credits totaling some $19 but stupidly elected to have them credited to my Wish account and not back to my credit card. Shortly thereafter I received an email from Wish advising that I had requested a change of email address and either to follow the link if I did or ignore if I did not. Well I had not requested any changes so ignored the email. I then subsequently discovered I could not log into my account. I thus duly emailed Wish customer service to find out what the problem was. After much backwards and forwards communication I was then advised on the 26th that my account had been placed on permanent hold to prevent any more fraudulent activity and I should open a new account. I thus duly enquired about my unused credits and as of today am still waiting for a reply despite sending many more emails. My account was obviously hacked by someone internally and Wish fail to ackowledge or take any action about it! Shame on you Wish, you guys suck, you are totally dishonest and I will never deal with you again and I advise everybody else to do the same.

Date of experience: August 1, 2019
California
1 review
4 helpful votes
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I ordered a bathroom scale and they asked for a photo ID then asked for a bank statement. Ummm... am I buying a house or applying for a job? Stay away

Date of experience: July 31, 2019
Florida
1 review
1 helpful vote
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You have to remember at these prices you are not getting top quality products. I have ordered many things like bathing suits, bags, blouses beach covers etc and liked them all If anything was not as written I wrote to customer service and either I returned at their expense or they gave me the credit. Do people think they are dealing with Neiman Marcus st these prices? They need to be realistic. I will continue to shop with them!

Date of experience: July 31, 2019
Florida
1 review
2 helpful votes
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I purchased 9 silver dollars from Wish and EVERY ONE of them were fake. Total value $0.00. They were all fake dates, fake mint marks and zero silver.

Date of experience: July 29, 2019
New York
3 reviews
10 helpful votes
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Terrible
July 29, 2019

Sizing is ridiculous. Quality is cheap. Customer service is terrible. Stay away. These pants are supposed to be 3XL. My son s 2XL so I figured I could not go wrong ordering a larger size. Wrong! I can't even fit into them and the fabric is twisted besides.

Date of experience: July 29, 2019
Florida
1 review
1 helpful vote
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The saying that you get what you pay for isn't always true. The bayonette (knife addict that fits my AR15 like a glove, well made and razor sharp), the trekking pole (absolutely AWESOME) paracord, ghillie suit and tactical vest for instance were great buys at a fraction of the cost. A few free items like the waterproof lighter and survival wristband are great too, but then the "smartwatch ", laser boresighter, and a few others were junk. You roll the dice, but after dozens of purchases I have definitely come out on top by far. Also, if you don't like what you get, returns are easy and relatively hassle free. I recommend this site to anyone on a budget. It's worth checking for what you need before moving on to Amazon or Ebay.

Date of experience: July 29, 2019
Florida
1 review
2 helpful votes
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Crooks, scammers, worse customer service, it is just a piece of crap. Still waiting for my package or my refund.
If you get mad after all the crap they make you go through and dare to call the customer service guy an idiot (as I did), they get offended and threaten to stop responding. "Here is a Tip" Insult the guy that is handling your complaint and you will wake them up and they will start to move their asses. At least you will get an unscripted answer instead of the same crap they usually answer. Anyway I will never order anything else from those crooks and I am making sure to inform everybody I know and will keep posting the reviews they rightfully deserve. Since they treat customers like crap they deserve every negative review they are getting!

Date of experience: July 27, 2019

These people are crooks
July 19, 2019
Previous review

Ordered some stuff, 30 days later the damn package is still in china. They keep postponing the date the package is supposed to get here in the USA. Whish does not want to give me a refund. They are thiefs! Don't ever order from these crooks.

Date of experience: July 19, 2019
GB
1 review
1 helpful vote
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Don't do it I have regretted ordering and viewing things as they send orders I didn't order, and have to pay for returning the items and can't get ani refunds, also the quality is very poor. Please, please, don't order.

Date of experience: July 27, 2019
Colorado
1 review
1 helpful vote
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Never again
July 25, 2019

These pants were mailed to me, weeks later. The pants were poorly made and were excessively SHORT. At 5.7 inches, the pants were just below my knees. Hideous! Then trying to return the item is a major ordeal.

Date of experience: July 25, 2019
Pennsylvania
15 reviews
10 helpful votes
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Wish is, like I said, okay-ish. Shipping is HORRIBLE and takes forever to receive, however, you get what you pay for. Wish advertises extremely low prices and I'm not exactly sure what you expect when you pay $2 for a shirt? Been there, done that, no thanks. However, when you pay $5 and get a packet of makeup brushes, that's not too bad of a deal. Need a certain color eye shadow or some kind of small costume makeup or jewelry? This is a perfect place to get it. Given the stuff is coming from China, as stated, it is extremely cheap and does take forever. But, if you're willing to wait for something you paid next to nothing for, then this is the place to do it. Only once did I not receive a product. I emailed customer service and they told me if I didn't get my product by a specified date, then they would refund me. I never got the product, and, as promised, they refunded me the full amount. Yes, it took a while to get through the process (2 months if I can remember correctly), but, what can I say? $2 is $2 and you get what you pay for! (Insert "I don't known" emoji)

Date of experience: July 24, 2019
Canada
1 review
1 helpful vote
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Very very poor quality and very deceiving pictures. They change up your actual order and send something entirely different, I would not suggest risking a purchase with Wish. THEY ALSO REFUSE A REFUND AND GIVE YOU THE RUN AROUND. I had to do a dispute with Visa to get my money back.

Date of experience: July 20, 2019
New Zealand
1 review
2 helpful votes
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Thiefs
July 20, 2019

Bought 2 pairs of shoes from them. One pair was far too small. Sent it back with the request to exchange it for a pair 2 sizes bigger. Countless emails later 'm still waiting, then they demanded a photo. How can I take a photo of something I don't have anymore? The other pair, after one month use, looks like this: see photo.

Date of experience: July 20, 2019