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WishReviews 8,284

1.7

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

New Jersey
1 review
3 helpful votes
Follow Sharon B.
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After 2 months of trying, still not no success accessing my cart, ordering, or changing my profile due to technical difficulties. I have contacted customer service several times with no solution. I can't even close the account and remove my data.

Date of experience: August 29, 2019
Canada
1 review
2 helpful votes
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Scam
August 28, 2019

Yes last year i spend 50$ i never saw my order all ways when i request wish give me a credit i spend again money to buy your stupid thing untill now i never receive my order you guys a scameverrrrrr!

Date of experience: August 28, 2019
Canada
3 reviews
20 helpful votes
Follow Mike P.
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When ordering items that are way below the cost of similar items in the stores near you, don't expect to get a Rolex Oyster for 4$ + 4$ shipping cost. The only items that I can buy at that price, are at Dollorama or some other dollar+ store... I received the smart bracelet last Friday and it works as well as advertised. Go check out jewellery store and ask for an inexpensive watch and they will show you a variety that may start at a few hundred dollars. Having had companies myself, there are always complaints, that are quite true and personal opinions. Just remember that if you want high or better quality, why are you buying a 4$ watch, ring or necklace? Don't get me wrong, in all my purchases, I had comments to give only 2 times for something that did not resist. Thanks Wish for being there. Thanks Mike.

Date of experience: August 28, 2019
France
1 review
1 helpful vote
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SIMPLY THE WORST CUSTOMER SUPPORT IVE SEEN IN AGES. Stay away from this app. Aliexpress/alibaba rip-off.

Date of experience: August 28, 2019
GB
1 review
0 helpful votes
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Use code xtcfjpl for $$$ off your first purchase and i really reccomend wish because all the things come on time

Date of experience: August 26, 2019
New Jersey
1 review
9 helpful votes
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Rip off
August 25, 2019

I order from wish in May. It's almost September and my order never arrived or even sent. I tried contacting wish several times. By the time the app opened up refund action it was too late.
I will never order from them again.

Date of experience: August 25, 2019
Israel
2 reviews
9 helpful votes
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I've been ordering from Wish for a while and everything is fantastic. The website is clear, photos are realistic. Measurements are honest. Prices are great.

Date of experience: August 25, 2019
Ohio
1 review
2 helpful votes
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Lmtkbnj: NEW MEMBERS PLEASE USE CODE AT SIGN UP AND ADVISE YOU THE SAME. Who doesnt want free money for already cheap Items! I personally love wish and get lost in all the bargains. Do your research on item before purchasing! A $2 CellPhone is too good to be The truth, you will receive phone Cord. I've literally complained and received all The cash I ave ever used n wish and have tons Of items. I am going to be a loyal customer now as I feel that is not okay. Sign Up and use my referral and then you may do the same to earn money! Lets Make the world go round. CODE FOR NEW WISH SIGN UP: lmtkbnj

Date of experience: August 25, 2019
Germany
1 review
5 helpful votes
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The worst!
August 21, 2019

They are a scam who steal your money. Their is no one ever available to chat. I sent 3 emails and no one ever responded in reference to my card being stolen and someone changed $500 to my account. I have since filed a claim with my bank

Date of experience: August 21, 2019
Nebraska
1 review
0 helpful votes
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Someone had used my card to order things and i notified wish and they daid theyd help me. They showed me what email address ordered the stuff that was not my email address they also showed me the address it got sent to whivh was also not my address so i lost $57.49 and they stopped responding to my emails. Im so mad and stressed this is number 1 bull$#*!

Date of experience: August 20, 2019
Texas
1 review
1 helpful vote
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I was answering to them i necer requiere change my email address and now all my account is lost with my orders, wish doesn't have a costumer services phone with personal to answer and fixed the problems

Date of experience: August 19, 2019
Canada
2 reviews
1 helpful vote
Follow Renee B.
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At first it seems like a great deal, but everything takes way to long to get it, (unless you pay more) and the products are of barely "passable" quality. The upside is if you want a refund they'll give it to you immediately with not much of a fuss at all, and you get to keep the product as well! Yay right? WRONG! The product sucks... that's why you want your money back... Faaaiiilll!

Date of experience: August 19, 2019
Spain
1 review
5 helpful votes
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They stole my money. I bought a item that I have not received. They everytime wrote me to wait... After months that i don't have news, i tried have the refund and they told me that i can't receive the refund because it's been too long, when they told me to wait. Is the worst online store in the world. Stealing customers money, never again wish.

Date of experience: August 16, 2019
Michigan
1 review
5 helpful votes
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100% SCAM. Fraud Alert
August 15, 2019

I ordered a product that I patiently waited for delivery of which never came. Tracking ID confirms this and they are refusing to give a refund since 30 days have lapsed. Yes. It has been over 30 days since purchase, but the problem is that the product was never delivered which is fully documented in the tracking ID and they still will not refund.

Date of experience: August 15, 2019
District of Columbia
1 review
5 helpful votes
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HORRIBLE SCAM ARTISTS!
August 14, 2019

I ordered several things from wish. When i didnt receive the items i tried to use their automated system to file a claim. Their system told me i had to wait a few weeks to file the report and when i came back it said that again. So i STILL waited for the order to be delivered from china thinking maybe a backlog or something. I went to file the claim again today for over 60 dollars of products and now its saying its TOO LATE that i had to file the 2 months from when the order was placed... which i did and it wouldn't let me.
I think this company is stealing from people all over the world with its fake automated system telling people they cant file a complaint when they feel its time then refusing to give the refund. Its a whole con scam. I have filed a complaint with paypal and with the Better business bureau.

Date of experience: August 14, 2019
South Africa
1 review
1 helpful vote
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Terrible
August 13, 2019

My order was to arrive in 2 months, it did not arrive, I decided to be patient and wait another month, and yet it still did not come. All communication as to the movement of the package had stopped from Wishes side. I eventually had to ask for a refund which has not yet come through. "Cheap" items just wasted my time and definitely didn't save me any money.

Date of experience: August 13, 2019
Tennessee
1 review
1 helpful vote
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My Experience
August 13, 2019

Slow to receive, but overall pretty satisfied with what I got. My main complaint is that I ordered two of the same bracelet, and what I received was NOT what was pictured. The picture was of a beautiful silver bracelet, but I received two UGLY ones entirely different instead. I will not bother to appeal to customer service in light of the other reviews. Of course, their gimmick is shipping charge on every item. You must decide whether the item is worth the great price after shipping is added in. I have seen some items that the shipping was more than the cost of the item. I do love to peruse the site though.

Date of experience: August 12, 2019
Canada
1 review
2 helpful votes
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Customer service
August 11, 2019

Would it not be easier to just provide customer service than receive poor reviews? This is all I have to say so not letting me post before I enter a minimum of one hundred characters is not necessary.

Date of experience: August 11, 2019
Florida
1 review
7 helpful votes
Follow S G.
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They claim for some reason your order was not able to be processed and they need to verify you are the account holder. They want you to send copy of your bank statement showing the transaction, this is not right. If you got your money just send the merchandise how hard can that be. They did this to me twice. I'm done with this company.

Date of experience: August 10, 2019
Canada
1 review
7 helpful votes
Follow E M.
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Ordered 2 sofa covers and was not happy with the colour. When I tried to contact them well within the 30 days limit to exchange, they would not provide me with enough info to exchange the items. Whenever I tried to contact them I had to send a photo of the items again and again and then got a standard email back that did not answer my question as to where to send them back, since the origin of the items was unknown. I would be extremely wary of dealing with this company. They market cute photos but the shopping experience for me was extremely concerning.

Date of experience: August 10, 2019