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Mexico
1 review
0 helpful votes
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Most times ok, few times disappointing
June 15, 2018

Lead time for Mexico is quite long, sometimes quality of products is so so, price is always inexpensive, service quality on returns or delays is very good, even some times you get your money back but it would be better to get your product on time

Date of experience: June 13, 2018
Texas
1 review
0 helpful votes
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Wish review
January 12, 2018

I have ordered many products from Wish, never any issue, if something is late or fails to arrive, I am refunded within two days, and things are good. The products are good quality, reasonable cost, and if I need to contact Wish, they always respond promptly.

Date of experience: January 12, 2018
Canada
1 review
1 helpful vote
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Every time I ordered things from Wish. It's either took three to four months for arrival and sometime it never arrived. Last few months I complained about the non arrival and asked for a refund. Now wish claimed I abuse the refund system. Don't shop there.

Date of experience: August 8, 2020
Wish C. Wish Rep
over a year old

Hi Carrie. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

South Africa
1 review
0 helpful votes
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Wish is very quick to steal your money and then REFUSE to provide shipping information for you to trace products that have not been received. It's about time the authorities prosecuted them for fraud.

Date of experience: March 7, 2021
Wish C. Wish Rep
over a year old

Hi Peter, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Wisconsin
1 review
1 helpful vote
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I ordered 3 items over 2 months ago. Have not received them, and when I log into my account, the items I have ordered have disappeared and I can't even see my status on them. Fishy! Then try to talk to customer support and it is a computer. Do not order from wish. It is a scam. I will also spread the word to everyone not to order from them. Very upset! They should be turned in, but no one can do that!

Date of experience: August 13, 2020
Wish C. Wish Rep
over a year old

Hi there, we want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Massachusetts
1 review
2 helpful votes
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Zero stars!
January 15, 2016

I ordered what looked like nice star lights to hang in my daughter's room. Never got a tracking# from the shipper. Did not realize it was coming from China. The lights are useless as they do not have a regular plug to put into a socket. They are some other country's electric plug. Completely useless to me! Will trash them as it is to expensive to send them back to china and they will claim they never got them back. Such a waste!

Date of experience: January 15, 2016
New Mexico
3 reviews
9 helpful votes
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There okay not the best I agree with other people that's bought from wish.com items are cheap they take forever to send your item/s to you always check the reviews sizes on clothes are Asian which it's really different for US sizes on clothes there's not a Customer service to talk to them just email Like their trying to not fix the issues just becareful when buying from wish.com

Date of experience: January 4, 2016
Texas
1 review
5 helpful votes
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Scam!
May 15, 2017

I have ordered at least 15 items from this stupid site. Their tracking shows the items were delivered, and yet they never are. I then contact them and they tell me my items were delayed? So then why do they say they were delivered? I believe they think if you wait long enough, you will forget about your items and then they keep your money. I would NEVER order from them again. Terrible and you can't even review the sellers until you receive the items.

Date of experience: May 15, 2017
GB
2 reviews
1 helpful vote
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Wish sold me a dodgy fake SD card, and eventually gave a credit to my account for this. So, I ordered 2 items over 2 weeks, to use up the credit, and had confirmation of those orders. Then I was notified that I had told them my account was hacked so they closed it. I had not! Furthermore, they had not sent either of the items despite their earlier confirmation. They wanted copies of my passport and bank details before they would reopen my account and release my credit - very disreputable. Eventually PayPal gave me the credit. They should be avoided at all costs.

Date of experience: December 28, 2019
Canada
1 review
0 helpful votes
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I ordered and paid for many different things and put out a good thousand dollars. Only half of the goods came and were not the quality I was led to believe!. Many items never came at all. And they will not give me my money back... As far as I am concerned they are SCAMMERS! So be WARNED!

Date of experience: December 29, 2020
Wish C. Wish Rep
over a year old

Hi Kemy. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Portugal
1 review
33 helpful votes
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FRAUD!
April 15, 2020

I strongly advise you DO NOT use wish if you want to keep your Money safe! Last sunday 12-04-2020 I received an email from paypal saying that i had authorized a payment for Wish. Of course I didn´t but someone did! Someone who entered my account. Wish customer service is MISERABLE! They send poorly translated automatic responses and ignore any explanation on the subject. Appaarently this situation also happened to more people, as I was able to verify on the complaint portal here in Portugal.
Be careful!

Date of experience: April 15, 2020
Wish C. Wish Rep
over a year old

Hi Catarina, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Pakistan
1 review
0 helpful votes
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Bad pricing.
August 18, 2018

Too much delivery charges. If u order 2 pieces of anything the delivery charges doubles even if the ordered item is small enough to fit on one packet. Pictures are misleading. You will think you are ordering an item based on picture but it will be a part of that item in picture.

Date of experience: August 15, 2018
New York
2 reviews
0 helpful votes
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I started out buying items for my son's school and scouts projects. I learned really quick to not take the shipping time or the item quality too seriously. In this mindset I was ok knowing 50%of the time I may not even get the item or may get it 30-120 days late lol. The quality is questionable and if the item is "too cheap" there is a reason, it's garbage. I have had so many issues with shipping I chose to ship to a local store for pickup and still cannot get my items shipped in a reasonable time. Because Wish cannot keep a standard for sellers for shipping or delivery at all I was now flagged LMAO. I am buying items, paying $$$ for them and cannot get the seller to send them but I am at fault. WHAT? INSANE! I "Wish" I could give 0 stars like I get the 0 items.

Date of experience: November 2, 2021
Wish C. Wish Rep
over a year old

Hi James, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

California
2 reviews
4 helpful votes
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Shopping
April 5, 2018

Most of my dealings have been for jewelry. You do have to order carefully & make sure the items are sterling silver. If you order clothes, take your measurements and check the sizing chart. Also check the conversion of cm to inches, most of the items are Asian sizes and you need to order up 1 - 2 sizes for a proper fit. They are generally very inexpensive (except for cat trees).

Date of experience: April 3, 2018
Florida
1 review
14 helpful votes
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Took My Money
March 17, 2020

So it was early December 2019. I thought I was in good hands with WISH. I had ordered before and received my orders with in 1 month. I was garentede my orders before Christmas. Long story Short. Here it is March 2020. Never received anything, though I did receive partial refund on some of my orders, I'm still out of pocket for more than 90 dollars. There reason for all my misery is you did not respond for a refund within the 30 day time... Shop at your own risk!

Date of experience: March 17, 2020
Wish C. Wish Rep
over a year old

Hi John, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Arizona
1 review
8 helpful votes
Follow Jack H.
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I placed a simple order wit the understanding that it may take some time to ship from China. After 2 months, I inquired and was pleased to see it was finally processed. 3 more months and after a move, I recheck, and it is still being processed. I ask customer service about it, demanding a refund, and the message I get back is:

Wish offers a 30-day return policy on all orders. I reviewed your purchase and it appears you're unfortunately beyond this timeframe.

WTF? I never received the item. Never trust these scam sites.

Date of experience: March 11, 2018
Illinois
2 reviews
9 helpful votes
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I own a boutique and wish is ruining it for me. They sell a jumpsuit for $2 that I sell for $18 but mine is not see through, made in the USA, made of cotton and I never miss shipping an order. I have a contact number and email if anything goes wrong. I hope wish is banned, its such a scam. It makes it difficult for business owners as myself to be successful. My website is LiveFabulously. Biz

Date of experience: April 13, 2017
New York
1 review
2 helpful votes
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I contacted customer service regarding an item that I ordered. The item supposedly shipped and I was given a FedEx tracking number. FedEx showed that a label was printed but no further action was taken. Two different customer service people did not check with FedEx before telling me to wait for the shipment

Date of experience: January 24, 2017
Colorado
4 reviews
25 helpful votes
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Bait and switch
December 8, 2021

I ordered a pair of boots and received the wrong ones. Instead of exchanging them, I was told that I could re-purchase the boots I want with my refund. Funny thing about this is the boots I want are now 50% higher than when I originally purchased. Bait & switch? I think so.

Date of experience: December 8, 2021
Wish C. Wish Rep
over a year old

Hi Penny, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

India
1 review
7 helpful votes
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I have placed 2 orders since 3-4 months and I have not received them yet. I have been trying to contact them through customer support but as expected they did are not giving a healthy response.

Tired of contacting them again and again.

I would recommend all people not to use this site.

Date of experience: March 7, 2016

Overview

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
846
returns
732
quality
778