I live in Japan, ordered a dress and a pair of high heels on Oct 27 but my order never came. The delivery tracking is also never updated. There's no customer service operator, it's all automated reply which makes it very difficult to reach and get any problems solved. Don't buy from them.

I was waiting for my dresses to arrive for several holiday parties I was slated to attend in the next coming weeks. Windsor canceled my order with no explanation nearly a week after they'd already confirmed it had been shipped. Refunded my money, but didn't even return the whole amount! The phone number listed in the emails doesn't ever connect to a person. It says you've reached them outside of their business hours, no matter when you call. And they don't respond to emails either. I'm stationed overseas and it's going to impossible to find a dress and have it here on time now with such short notice. Ruined my holiday parties!

When I ordered online, the package took almost two weeks to come. When it did arrive, the merchandise was not as durable as I had hoped. Overall I will never shop here again and would prefer to spend the same money on other retail stores. If you want trendy clothing, I would not suggest this site based on material alone. But if you want cheaper but suitable clothing, go to a thrift store, Goodwill, Ross, and Burlington, if you want a bargain. In addition, customer service is of no help they will not even acknowledge their wrongdoing or make up excuses. Thanks for reading. I hope this has helped you.

Don't try returning an online purchase. Not only is the shipping cost on you, but trying to find a process for return is even more difficult. And their customer service won't help you if you're trying to return an item. I bought a body suit and earrings from the Windsor Store online. The website portrayed the bodysuit as lace with an underlay. Turns out the model was just wearing an underlay, the suit itself is completely lace. I would never wear this outside of the bedroom. USA- not ready. The earrings were for a special occasion and they literally broke off my ear minutes before walking out the door. Cheap #%^*. Don't waste your money!

The clothes are garbage quality and the return policy is basically final sale for all dresses formal they say two weeks but if you buy online it's from the actual shop date not even when you receive employees are rude it's a white trash gross store!

I've ordered from windsor store a few times and every time I've been impressed with the quality for the price. I'm a tall girl and most times pants /dresses are too short for me so I have to size up. I don't have that problem here! I actually bought a dress I had to have hemmed.

100% recommend for tall girls. Always read reviews when ordering online, the community is pretty good about providing details.

This store is awesome. The clothes are quality, easy to shop because of how it is organized. Bright and clean. But most of all, the girls are nice and so helpful. I was barely in the door when I was welcomed like an old friend. I have a straight figure and they helped me find my fit. I mean the outfits I got look hot. Really complimenting to my figure and confidence. Thank you so much. I will be back! Customer service like this is rare in the world and I appreciate it so much. My sister loved it too!

BikerChic87 - Port St Lucie FL

So, I honestly rlly like a lot of the clothes from here, and I own a top from Windsor that is vv cute and nice (I'll include a picture too, only complaint is that there is no hole or way to access the pads in it). Anyways, the main reason I'm making this review is bc I gave my friend a dress from here that was too small for me. It's pretty, shiny, silky, yadayada, but after she wore it for about 4 hrs her skin was stained red. She had to scrub her skin with soap and water about 3 times to remove the stains. I'm just rlly surprised bc I thought Windsor provided better quality than this. The dress was also 30 something dollars so, I understand lower quality but not red dye staining my friend's skin.

Terrible customer service. Employees unfriendly and unhelpful. We stood in line over one hour to try on dresses.

Their clothes are great quality and sizes are realistic; however, they sold me several items that they did not have in stock and charged me anyways. I had to chase them down to get an answer. I e-mailed several times and did not get a response. I finally called but I waited on the line for 30 mins. Once I spoke to someone at customer service they explained what happened and had my order shipped. It got here in just a few days.

Additionally, if you're from Canada be prepared to pay hefty taxes (on top of the American tax they charge) when the delivery guy comes to the door!

All in all, good quality but clothes are overpriced. Customer service is OK.

Exchange is horrible... Try returning 3 pair of jeans, well I was 1 day over the period and I was ok with store credit. Well they can even give you store credit! Really I just wanted a bigger size. Never will I buy from this store again.

Respect yourself and your resources(time, money) and stay away from this retailer. Bought a dress for 40$ on Saturday from a mall which is 2 hours away from where I live. I was happy that I have got nice clothes for Sunday lunch ceremony, and when I wore the dress, it tore in the middle! I called them the day afterward and they said you can return it only in the store! I was willing to even pay for the shipping but it was not acceptable. I wasted 40$, wish I had spent 50-60$ and bought something nice and reusable from a better retailer. The clothes here are cheap and poor quality and you will regret shopping here. These clothes are even expensive if they were for free! Very CHEAP

I was supposed to get my dress October 8. It's the 11 and I still have yet to get it. Whatever that's fine but when I try to call them I'm put on hold every time over 30 mins. I never got to speak to an agent after calling over ten times. I called fedex and they told me to reach out to Windsor so that's what I've been trying to do. I'm very upset!