I usually buy dresses and shoes from them i was never disappointed by the items but the staff were rude mostly but i didnt really put my mind to it except for yesterday i have never experienced this at a store in my life my boyfriend bought me shoes from them and they havent asked him for his email or phone number while he was purchasing he didnt even have a reciept in his bag which obviously they didnt do their part i went to another location first other managers from other stores said the person that purchased it for him can only exchage it since they didnt do their job right and so went to the same store he bought it at Va ( 1100 S Hayes St Y02, Arlington, VA *******) we came driving all the way from maryland (having the info from the previous manager from the other store hoping things will work out the way she said it) and tried to talk to the manager first and guess what her response was she said NO NO repeatedly without even hearing what happend we tried to explain things politely she just continued to be agressive and threatened us to leave and tried to fight us when we were defending ourselves trying to explain things this is crazy! I was speechless of what i have seen this is their own fault they should be working on what happend instead she threatened and tried to FIGHT US? What kind of management is this? I have been a retail manager before i know how things work. Exchanging sizes isnt a big deal specially if its the staffs fault and not only that she started cursing us she was walking towards us to fight. We wanted to call the cops when she initiated the fight we didnt want to waste time and we just left but people in there were in shock i only gave her a word back left they all laughed at her but thats not the point this is the most unprofessional bs iv ever seen we wasted our money, time and came all the way from maryland for this bs? Instead of listening to their part and working with us on the issue this is how u treat ur customers? I CAN GO ON AND ON BUT ILL STOP HERE NEVER COMING BACK AGAIN DONT EVER COME HERE AND EXPECT TO BE TREATED (AS A CUSTOMER) POOR MANAGEMENT POOR SERVICE OVERALL VERY RUDE AND AGGRESSIVE! UNPROFESSIONAL NEVER AGAIN

On Sunday The 28th of November I have decided to return some items at the Northwood mall. My first stop was Windsor Fashion store after walking in without being greeted. I made my way to the register still not greeted ask if I could do a return. There were 3 ladies behind the counter. One was alone and the other two were talking behind the register. The lady with the white blazer was a younger African American girl who decided to walk toward the register I was standing at. She immediately didn't greet me again. I ask to return the two items that were in my bag. The first item was a purse I gave her the receipt and immediately told me that the purses are final sale. I stated, where is it stated on the receipt.? She says it is listed under accessories and I read that it did say accessories are final sale but it never was clarified to me that purses were listed as accessories at this company during the time of purchase of this particular item. I again stated that I was unaware of this policy during the purchase and she stated, that Windsor does not have to tell their customers about final sales items. Again I was a little outraged about that statement so I stated it sound a little bizarre but ask if she can return the other item. So I took out the other item and it was a blazer jacket the tags were still attached to both items and again both items were still in a resaleable condition. After asking her if I can get a refund for this item she immediately got upset and tell me she not helping me. I asked her why She say I had an attitude and assume that I was having a bad day and which is the reason why she not refunding my other item. I stated I do not have an attitude. I am however upset about telling her about the fact that I can't get my money on the purse. She told me to leave the store and call customer service to get my money back for both items. After that, I was a little confused about why am I asked to leave the store. I asked her for her name and she say "store manager". I asked for the corporate number and she told me to google it, I also ask for the district manager's info and she ignored me and walk away. She turns back around and says do I need to call mall security. I decided to take a picture of this young lady who she says is a store manager. She got highly upset and begin to threaten me with physical violence. She begins to proceed to walk from behind the counter and almost tries to assault me. Luckily The girl that works there tries to hold her back. In many years of shopping in retail and also working in retail. I never try to assault a customer. She claims she is a stores manager so obviously, this company just hires unprofessional girls that just do what they want at a job. Wow! I work in retail and have never done such a thing with a customer. Luckily I was able to get my money back from my bank. I will never buy anything from Windsor again I will also never refer people there too. Please be aware of Windsor in Northwood Mall.