Tried to place an order for a few dresses for a wedding I'm attending. Figured I should order a few styles to see which one fit best and would return the rest to my local Windsor store. Total came out to over $300 which is normal for me considering I tend to over order to keep what I want and return the rest. After my order was placed, I received an email from Windsor stating that they need to verify my order because there was an issue with shipping/billing address with my credit card. After reading that, I knew that wasn't true because all of my information was correct and I usually place orders with my American Express for clothing purchases over $300 so I knew it wasn't a notification from my credit card. I figured I would just go ahead and call while I was on my lunch break (since the email stated that all I needed to do was provide my shipping and billing address again). When I called I could barely hear the representative, their background noise was extremely loud. After repeating my information to her (name/address/email/phone). She then told me that she needed my full credit card number and the 1800 number on the back of the card. As I was on my lunch break and don't carry all of my credit cards on me at all times, I didnt have the credit card on me. She told me I would have to call back and re-verify within 24 hours. I was honestly stunned. I have never had this issue with any other online store and I have been shopping online for over 15 years. I understand verifying a large order but if a customer provides the same billing and shipping address that matches with their credit company, is it really necessary to also ask your customer to then provide the 1800 number on the back of their credit cards? That is ridiculous. Tried to call back once I got home to re-verify, but they are closed. This means I would have to wait until tomorrow to re-verify and they don't ship on the weekends so my order actually wouldnt be processed until Monday. Will shop elsewhere.

THEY WILL CREATE A SHIPPING LABEL AND NEVER SHIP YOU ANYTHING... DO NOT ORDER FROM THEM AT ALL UNLESS YOU DON"T WNAT YOU MONEY

Chelsea was so much help. So kind, respectful, courteous and overall a wonderful supporter!

I ordered a romper, a pair of earrings, a necklace and shoes for an event coming up in a week. The order was suppose to be around $110 dollars but they had a coupon code on the site for 30 percent off all items. I ended up paying $70 + an additional $10 for faster shipping. My event was in 7 days and the site said 5 days the latest. However it took 10 days to receive my package. I did call there customer service the day before my event and was told it took 2-3 days to process my order then it ships 1-5 days ( which is not clear on the site) x_x I asked about having a refund because it's not explained on the site and rudely was told that if I get it by August 4th then I can. It arrived August 5th

When I finally received the package I was hopefully to have an outfit I can use for the future. I was instantly disappointed and pissed. Everything said made in China. The romper had thread hanging off the sides. Cheaply made! The shoe strap was too long which made it unsafe to wear for anyone (no heal support). The necklace and earrings looked and felt like 25 cent machine toys. I can go on for hours about how terrible and cheaply made these products are.

I returned them though FedEx no less than an hour after opening them. Windsor won't have it until August 15th (but who knows), then I have to wait 2-3 days for them to process the order then I might get my money back in 10 days. So since I spent my money the last week of July, it will now take over a month to possibly get it back, if they give it back to me!

Beware! DO NOT SPENT YOUR HARD EARNED MONEY ON THIS CRAP! You deserve so much better then this review readers. Walmart has even stepped up there game! Give them a shot! Better yet, go to Joanne's, purchase the material and make your outfit yourself. Even if you have no knowledge in sewing I'm sure the quality will be so much better than Windsor. At least you can say you made it yourself and have an excuse to why your outfit looks like crap!

Side note -I went into the store a few days ago. I found out they have a Windsor in the mall near me. Just to see if it was my choice of items... but nope! Everything looks cheap, everything feels cheap and is way Way WAY over priced.

Good luck ladies on your future spending. Just remember, say no to Windsor and drugs.