WigSis

I placed an order for a wig and they sent me the wrong one. I asked to return it but the lady told me it was "custom made" (then why didn't I get the one I ordered then?) it was terrible quality. I asked repeatedly for them to send me return instructions, they only offered me another crappy wig. If I paid an additional $40 I told them no, please refund me and the company only offered me $15 refund. Now I'm stuck with a terribly ugly wig I will never wear and paid over $100 for it. It's the most I've ever spent on a wig and now I will never buy one without reading the reviews first. Really irritated by this.

I waited a month to receive my wig. This is the first and last time I will every buy anything from this website. The picture posted was amazing. When I finally received the wig, the front of the wig was very thin and you can see the seams! I have been back and forth for a whole week asking (Olivia) to please instruct me on how to return the wig and get my money back. First its, get a stylist, then order another one at 50% off, second we will send you one for free from their stock and just pay $15 shipping! I am so done with this company. They are not honoring their return nor refund policy. What a big SCAM - Do Not buy from these people! I just invested $166 in a wig that will probably be donated. Totally disappointed!

I ordered a wig. A month passed/no reply via e-mail that order had been processed. I e-mailed them/ no reply. Finally I contacted Paypal through which I paid for the order. They had no records. I requested my bank to stop payment; then I get communication. From Wigsis. They sent some wig which I didn't order asking me to accept this at a discount or sell it to someone. I asked for a return address to send it back/no reply. Finally today(10/26), I get communication from my bank that they received confirmation that an order was sent and that the stop payment would be rescinded. Mind you, my order was placed with Wigsis on 08/23. I really am skeptical of Paypal too. I will never use either again.

Do not buy from this company or you will be ripped off. Gave WigSis my order on May 25,2920 at a cost of $277.00. They sent me 2 emails notifying me that the items were shipped. Have checked numerous times and was informed by the mail carrier that they have no record of the tracking number. I have also contacted the BBB and noticed many complaints against WigSis. This is a Chinese company and so far have asked them for a refund and they won't acknowledge my request. From now on I will make sure whenever I purchase something on the internet it will be made in the USA with their company here in America

You might as well throw your money into the garbage... I ordered 2 wigs, they were poorly made, missing hair and your could see the glue. I ordered both in a pretty light brown with blond highlights... what I received was nothing at all like the picture... in the daylight... the wigs were RED! I will never do business with this company and believe me you should not either. WigSIS does not refund your money but you can return the wigs, AT YOUR COST, to China$$$$ for a different color. NOT WORTH IT. Again this company is a scam it will take your money and leave you with nothing!

In order to return an item for a full refund you need to send it back through USPS only. BUT after it leaves the US the tracking information is invalid or unable to be tracked. So, you can't prove you sent it back and the only amount they will refund you is $40.00 and a 15% discount on your next purchase. (like you'd even want to purchase anything from this company after all the hassles you go through) It would have cost me $45.00 to send back the wig from this company with no guarantee that you would get your original purchase price back.
Definitely read EVERYTHING on this site before you decide on buying anything. AND their measurements are NOT the same as in the US no matter what the size chart says.
I am totally disgusted with this company. I consider them fraudulent.

Horrible, been dealing with Daisy and told her the color is wrong not what I ordered. In general not what i chose. But you cant try it on or you own it. Ridiculous I did everything she asked as far as pictures go. She refuses to refund or tell me which address to return it to. She threw me a bone with a $20.00 refund. I'm not grey n don't want the wig. What's wrong with them?

Do NOT order from this company. They are fraudulent and will NOT send you your money back. The wigs are NOT human hair, they almost look like a Halloween costume wig. The positive reviews you see on their site, and other sites are being posted by the company themselves. Read them... you'll see what I mean.

And just as a word of warning. This company will change its name soon because of its reviews. Do NOT ever order from any site that is not reputable. CHECK REVIEWS on companies first... my bad. I didn't think to. NEVER AGAIN.

Just got a ful synthetic wig sent to me that started tangling as soon as i touched it. I paid over 200 for a "human" wig and waited more than a month for that. I tried to cancel my order with no success when i saw the reviews on this site and the order didnt arrive in 3 weeks already. They didnt want to cancel. Im never ordering wigs anymore from cheap sites. I rather buy them for 500 plus and get better quality. My experience for over 5 years is: look at reviews placed outside the website before you buy!

Im truly disappointed, sad and disgusted and dont even want to bother with the return process. I repeat: do not order from this site.

I ordered 6 wigs from wigs is.com in Nov 2016. Just today Feb 7 2017 I received notice of full refund. I told PayPal that wigsis would not provide me with a return address and I had to work my way up to management after filing two claims that were unsuccessful. I sent PayPal pictures from this site the day after ordering and they never ask for pictures of the product I received. I couldn't cancel order without losing most of my money so I waited for product to arrive as instructed by PayPal.

Just keep fighting. Put claim through credit card company.

This company lies and are condescending. One email the claim to be manufacturer the next they claim retailer.

Keep fighting.

Insist they refund and send the link to this page of reviews and customers who have had the same experience.

I got a totally different wig. Emailed them back and forth many times. Bottomline, they wanted me to pay another $80 to get wig I originally ordered. SCAM. Do not order from them. 95% likelihood you will be disappointed.

My order for a human hair wig turned out to be a synthetic and the wrong color. It also was supposed to be wavy and it was straight. No satisfaction with the customer support. Would not take the wig back and finally offered 30 dollars in a refund. However the refund has not arrived. Even if it had arrived I would have 110 dollars still invested in a wig that I cannot use. Bad experience. Buyer BEWARE!

First, the wig took forever to arrive. Upon receipt of the wig I could not believe what a piece of garbage it turned out to be. It looked nothing like the picture and the material, which was supposed to be "natural" felt and looked like some sort of burlap junk. The color was nothing like the picture and looked like some comedy clown wig. I was never given a refund and was told that if I paid more $$$ they would give me another one. Totally refused to refund the pricey garbage. Telling me to pay extra for another wig that's better. Very doubtful, like I'm going to pay these scammers more money. Don't order from them or any overseas company like that. I will look for a reputable made in usa company that I can at least talk to and get decent customer service.

I don't want anyone to be taken advantage of like they are trying to do me. I don't mine paying for anything that I order but I want quality merchandise. How I look is important to me, I do not want to look like a Halloween Witch. Anyone want to see these pictures I will e-mail them to you so you can judge for yourself. Wig sis should a shame of themselves. I took them to my beautician and everybody just fell out laughing at these wigs.one client said that's why I don't buy things off the internet. This is a perfect example. My beautician said send that mess back this is not human hair. And it's humanly impossible to do anything with it.

I purchased a wig from Wigsis and whole heartedly regret it! First this wig looks nothing like it's pictured, it actually looks like a truck stop hookers hair! (NO LIE) I contacted customer service for the return address and since 6/30/2019 I have gone back and forth about returning ang receiving a refund 21 times. They are refusing me an address and a refund. Last email they only want to refund me $40 of a $178.00 total. I did however speak to my lawyer and he stated that their return policy states I am entitled to my money back so looks like we are going to court. I'm serious about this company-they are from a different country and they are shiesters! Do not waste your time or money with these jokers. I don't even want to choose number 1 on the survey... they are that horrible