WigSis

Do not purchase from this company! I made the huge mistake of ordering one of their pieces of crap wigs! Everything about it was wrong; they make you think you're ordering from a reputable U.S. company! NOT! They're in China and the wig was shipped from Dubai! I fought with them for weeks online and then turned it all over to PayPal and they got my money back. Even so, I had to return the wig to China... a small price to pay so that they would have to do the right thing and refund all of my money!

Ordered 3 wigs. All did not fit using size guide. 2 ordered light brown and got almost black. 1 auburn, got orange. Refuse return if tried on for size. Wanted short and waive, got straight and bushy. I just want to return the merchandise and get a refund.

The pictures of the wigs on the website do not represent the wigs THE COMPANY WILL SEND YOU. The pictures are on the Internet, I checked Google the wig I ordered was from shots a salon had on their website from San Diego Ca of a client that a hairdresser cut and styled her hair! They should be banned from doing business in the USA! False advertising! DO NOT PURCHASE FROM THIS COMPANY see the photo & what I got!

I will never buy a wig from wigsis again. The wig I purchased for ($98) looks nothing like the picture (I did order it in a red toned color). When I wanted to return the wig because it was a misrepresentation of what I purchased, I was told by Wigsis that the wig looked fine and they dont accept wigs unless there were quality issues. I persisted with wanting to return the wig. They offered to give me another wig for $35 then $20. The wig comes in from China so to send it back would be almost be the same price as the wig. I decided against purchasing another wig as I felt it was unfair for me to pay $35 or $20 especially when I suspect I would only get another wig which looked nothing like the picture advertised.

First let me tell you how to get your $$$ back. I assume like me you used a Mastercard, Visa or American Express. I used my AMEX card. I called them, told them what happened and ask if they could help me dispute it. AMEX immediately added the full amount back as a credit on my AMEX card and handled the claim as their problem. In the follow up with them I asked if I needed to return the merchandise. They said no. I asked if they took a loss and they said no, PayPal took the loss. Remember, Mastercard, Visa and AMEX are global giants. It would be wrong for me to say what your bank card will do, but start there and let them investigate your transaction.

Next, how do I know it's the same company? They're still using the same pictures! I researched the Wigs I wanted hoping to find elsewhere and found the manufacturers retired them years prior to me trying to buy them. I'm so very sorry you're back to starting over. My best wishes to everyone!

I bought a wig, before reading reviews (IDIOT).
Paid £79 figuring it would be an inexpensive way to see how my wife gets on with a wig.
When it finally arrived it was way too small, and totally unusable. The hair went in every direction, and could not be properly brushed. It looked like a fairground clown's wig. Kept mailing, and constantly getting feeble responses. Reported to PayPal that I reckoned he, (or she) was using time wasting tactics to try to avoid a PayPal dispute, and suggested that he shouldn't be permitted access to PayPal really. I'd have got better protection from my credit card.
Eventually I accepted £35 refund because it would have cost nearly £25 to return it, and I'd had enough.
Total Scam. Don't go anywhere near this dealer.

I completely regretted my buy from this company. The wig I received looked nothing like the photo on the website, which was very misleading. The wig in the photo looked very natural and trendy, while the actual wig which arrived cannot be worn in public!... and they are not prepared to try make up for the disappointment!... Wish I had seen this review site before bought my wig from them.

Scam company sent me a wig for $150 and the wig was nothing remotely as advertised. I returned it at great expense and they claimed to not have received it and because there was no tracking number to that location in China they refused to refund my money. They tried to bribe me with $50 to not leave bad feedback. Evil, Demonic, Deceptive, Scammers. STAY AWAY! Worst of all the scamming Asian so-called companies. I suspect it's one male person who pretends to be all these different women working as secretaries. But follow the money! It was all paid to a Mr. Zhao! And he goes through PayPal to make you feel protected!

Same problem as everyone else. Wig nor color as it was advertised. Notified WigSis I wanted refund/return. "So sorry, take a photo with the tag." Again, all they can say is... "So sorry" and want me to try on the wig again and maybe want to keep it! After another email, we will send you one of your choice for only $70 and you get to keep the other wig!
These people are in China! American wig companies do not act this way! I should have reviewed all BBB reviews, here and other sites! They don't have a phone number! They do have it plainly stated about refunds & returns, but it is not their practice. I filed a claim with PayPal. All I did was be nice enough in asking for a return address and refund. They have not done so. In fact when I hear from them tomorrow (takes a full day) I will tell them our conversation is over! Produce or be penalized.

I ordered 2 wigs 12/18/20 thinking I would have them by New Years which did not happen. I sent email and was asked to allow more time since it was the holiday. I received email my package had shipped on 1/13/21. As of 1/25 I still do not have my wigs. I wished I would have read the reviews before ordering. I'm scared of what I may be getting IF I ever get it. I usually use Wigs.com and have never had this type of problem. Guess this is what I get for trying to take the cheap road. So disappointed!