WEN

I kept WEN cleansing conditioner for several years. I would only use every now and then when I needed a deep conditioning. However, I read the directions for use on the most recent bottle I purchased from QVC. It directs you to concentrate on the scalp, rinse, and add more and work on the rest of the hair. After following these steps, and used for 2 washes, I noticed, in the shower, my hair falling out terribly.
Why is this product still allowed on the market? Why does QVC continue to promote this product?

I did'nt order direct from Co. But I have been using it for 2 yrs, every day with other non wen hair products, although since starting the wen I do not have a need for a lot of hair product anymore, my hair has Never looked better! I stared a new stylist 4 mo ago and she said she took s pic of my cut & posted it, women called wanting my cut she had to tell th unfortunately they wouldn't look like me because barley anyone had as healthy hair as me. I've colored my hair for 23 yrs. Give WEN a try make sure I work it into ur scalp, I'm not willing to believe it only works for me

Purchased a Dremel kit from them the on-off switch went bad after 6 weeks of owning it customer service was five star they sent me a new kit without having to send the old kit back and my wife said fix the new one I ordered a new switch online through their website hooked it up everything works great no complaints five star in my review and I would definitely buy from them again

I have used Wen for many years, have recommended it to many friends. It was the only hair product i found that did not tangle my thick hair. This past year i have found more and more was falling out and filling my brushes. I asked my daughter-in-law if she had this problem, she said she no longer uses it, but her sister had the same problem. My hair is slowly getting stronger, but it is going to take a long time. Be good to yourself and dont use this product!

Sorry five star reviewers, but this stuff is still over priced crap and the 'cancellation procedures' are bordering on unlawful.

Wen hair conditioner made my hair feel unclean and heavy. I called to cancel. (insert customer service nightmare).

Wen rep: "I cancelled your account two weeks ago and can't stop any future billings or shipments".

Apparently Wen doesn't handle cancellations very well and expects you to pay them until they get tired of billing you. I think I'm about another $46.60 charge away from cancelling my card and moving.

Its amazing how deceiving the commercial is... I would do anything to make my hair "bounce, and shine like it never has before" but as usual... I am fooled... not only did the product suck! The customer service reps treat you like crap! I just use keratin oil and my hair is way better than this $h**! Rip off! And its impossible to get it through their heads that you don't like it, they keep billing you! Such a horrible way to treat your customers!

I have been buying WEN from Ebay now for about 6 months, and I love it! My hair used to fall out but not anymore! This will be my 1st time using the auto-ship, customer service or order online. I have to say that I'm a little nervous with all the bad reviews. But I'm just dying to try the extra products that the $39.945 package comes with. As for the product itself its great and I have medium length hair, I'm 40 years old and I love my hair its healthy looking. Less split ends, Maybe it just using too much product I know if I put in 30-40 pumps of product (as suggested) my hair would be oily (I think because I don't use that much) Anyway that's my two cents.

I ordered the deluxe kit from wen, & I haven't got it yet but I felt like I had to do a review because there were so many negative ones. First of all, they clearly state that you have been signed up for a subscription. They have sent me 3 emails and in each one it said so. So you have no one to get mad at but your self. Second, when I called the customer service they were great! They didn't try to make me keep my account like most places and they were very nice! It took me like 5 minutes. And third, I ordered my package 10 days ago and it will be here tomorrow.

If you do decide to order from wen I hope it goes as easy and great as mine did.

The first customer service rep was a bit rude and did not inform me that I needed a Return Shipping Label. She just send "Send it back" which if I had, would likely have gotten lost somewhere in postal or UPS land with no credit reinstated on my card. The second customer service person put me on hold for 10-15 mins, came back and said it would be 7-10 days before I would receive a Return Label because they use snail mail. I'm really worried I won't get my money back. Should have known better. Would not recommend doing business with these people.

Stay as far away from this product as possible! The "customer service" is sorry for their inconvenience. Gigantic SCAM! They will keep sending fraudulent product to you and keep charging your card. Read the fine print!?!?

SCAM, SCAM! Definitely stay away from ordering Wen by phone or the web. They will charge your credit card a ridiculous amount of money and for items you didn't even order. I try to cancel, but mysteriously they cannot find your account and won't try to help you. Now I have to file a dispute with my bank and change my account info.

Absolute horrible site. I bought two introductory package for Christmas gifts, and was apparently signed up for two subscriptions (I always read the fine print, and I don't remember seeing anything about a subscription). When I called to cancel, I had to yell at the customer service rep because after saying I wasn't interest four times, he still kept trying to sell me.
I was a little suspicious after the call, so I called back the next day to confirm my cancellation. They had only cancelled one subscription. Oh, and the money back guarantee is minus S&H, which is $10. So I wasted $20. Not worth it.

I order the product and looked over everything when I did it to make sure I was not getting into some kind of auto ship... So they must hide it in the very fine print! I got a charge today of $44.95 and the lady told me once I cancelled that I owed another $88.95. I threw a fit! I normally never speak to customer representatives the way I did, but I told her I will not pay for it and know how the system works and will charge back all of this as fraud on my credit card. She promptly refunded me and wrote off my account. GRR! I told her they needed to fix their website this doesn't happen. I can see it happens a lot! The product itself was fine... just didn't work too well for me. The business practices. TERRIBLE!

I'm updating my review. Both my husband and I find WEN a great product. We have hair growth and manageable hair. I've read some bad reviews and that's too bad because when WEN is used correctly, it works. We are people of color with kinky hair and WEN softens, moisture, strengthens ad makes our hair grow. I even use it on my body at times when showering. IT'S a GREAT product... use a stated on product. IT'S NOT a shampoo, IT'S better! As FOR service... GREAT.
DO NOT CHANGE ANYTHING... NOT JUST me AND my husband love IT... so DO OUR friends.