Is it easy to cancel? I want to try Wen just a one month, but don't want the autoship. Is there an option to not get it on their website? I have the ability with one of my credit cards to tell them how much a merchant can charge, so if I put $30 only and they try to run it again, it will be declined. Do they still ship orders if the card is declined for the autoship? Thanks for your help!

asked by Scott J. on 8/2/15

4 Answers
Thumbnail of user jenniferb115

You can order one at a time, or whatever you end up deciding to order whenever thru QVC you have options, and usually lower prices too

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Thumbnail of user kyliek4

A: They charge the card before continuously. They do make it quite difficult to cance, though.

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Thumbnail of user maryb181

They make it difficult for you to cancel. It takes awhile for them to put the money back in your account if they enroll you in autopay. However, I did get my full amount back for the second order they sent, that I did not want. I asked them to take me off of auto enroll. The entire process was a nightmare. The customer service person was very difficult to understand. I do not know if they will still ship an order if there is no money in account. My friend in California said the best way to only order the conditioner product and not have the hassle of the Wen company would be to order the 1 bottle from QVC.

Helpful  (1)
Thumbnail of user danar20

Yes, as long as you able to pay the full amount of the 1st order your good. In fact they billed me for my 1st month and I found its easy to get thru to customer service to cancel but they don't seem very smart.

Helpful  (1)

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