WEN

I was going to re-order Wen in a different scent, but they beat me to it! I was so steamed I practicallly spit through the phone at the customer service agent. I have a copy of my original order confirmation for a 30-day supply. Nothing more. The agent claims their website states that if they don't hear from you, they will continue to ship you the product and charge your credit card. This is tantamount to stealing my credit card. I asked for a confirmation showing I had agreed to this process and they said they couldn't provide one. I'm fairly sure this is illegal--to charge my credit card when I didn't authorize it. You should know that if you choose to order this product from Chaz Dean, Amazon or elsewhere, you won't be part of this scam, but the money is still going to Chaz Dean who is scamming people.

Horrible customer service and product! I ordered the product and was charged $34.95 received my product. I thought that I was done and if I wanted to I could order more. A month later I received another shipment and was charger $43.94. I sent the product back and paid for shipping and canceled my account. A month later I was billed again $34.95 for the product. I called customer service to figure out why I hadn't received my refund and why I was still being charged. They didn't even send out more product and no one could issue a refund for the product. I was told I would have to wait 4-6 weeks or fax the billing department. I took further action by calling my bank to dispute the charges. My bank even called the company to talk to them. My bank said that they were very unprofessional.

I called this morning to see how easy (or difficult) it would be to "cancel" if I decided to order the Wen Product. I had two options, #1 for Sales and #2 for customer service. I was NOT able to reach a customer service rep. I redialed and pressed #1 to "Order". I was immediately connected to a "sales rep". I told him I was dubious about ordering and was not interested in "repeat or automatic shipments/billings". I only wanted ONE order, PERIOD. I asked if I could use a Visa or Mastercard prepaid gift card to make my one time purchase. (The card would not have a name or billing address associated with it). He would not give me a straight answer, and insisted I could get a ONE TIME SHIPMENT. I don'[t believe them. Has anyone ever used a prepaid Visa or Mastercard? Thanks, JP

ABSOLUTELY HORRIBLE customer service.

I work in the hospitality field and am appalled by the way this company does business. It was like pulling teeth get a person to be nice and honest! They refused to give me a refund and continuely failed to cancel my account. And on top of that they were incredibly RUDE every time I called. Rudness must be in their employee hand book.

I definitely recommend buying this product on Amazon. NOT through their webiste!

I like WEN alot! Ordered it yrs ago! Decided to rejoin for a while! First box $29.95 no prob! The reciept says your next pkg $29.95. Perfect right! WRONG! Juz got my second pkg over $100 bucks! I don't want that mouse and styling gel! Last time when I canceled, the lady was an absolute JERK! SHE KEPT PUSHING AND TRYING TO FORCE PRODUCTS DOWN MY THROAT! NOT ONLY THAT BUT SOUNDED MAD THAT I WAS CANCELLING! PISSED ME OFF! ITS ALL COMING BACK WHY I STOPPED LAST TIME!

I used this product for 8 mos does not do what they say

I should be mostly angry at myself for continuing to use this product thinking I would get a different outcome each time. I finally gave it up.

This product leaves your hair unmanageable and greasy. Your hair and scalp feels dirty by the end of the day. Seems like it attracts dirt. The almond mint has a medicinal smell to it.

Even thought they offer other scents your only shipped the almond mint:. Yuk! The expense is huge when you think that you can buy the most expensive hair salon produce for less!. Does not really save money if your not happy with it.

I stopped using it a year ago and was compelled to write this after watching the TV ad with the Miss America contestants!. Your hair will not look like anything on those commercials|. I have long colored hair that is in very good condition?. I take care of it and do not use dryers'.

I look for good products and will spend money to keep it in good condition,. From Seattle WA hope this helps you make a good decision.

Well, I went to cancel my WEN account today because as much as I like the way WEN makes my hair feel, the product gives me horrible danduff. The reason why the rate is so low is customer service. I signed up for a 34.95 a month program, but could change the shipping to whenever I wanted it to come. 1 month supply. I was told apon my cancellattion that I still owed 34.95 but had not received another shipment. WHAT?!?!?! He then told me that I signed up for a 1 time 34.95 charge for a 1 month supply then a continuing 3 month supply at a time. Which I did not sign up for. Kept telling me I was wrong and I needed to pay. I paid just to be done with WEN. I will never use them again. They are unprofessional and rude.

I opted in for the introductory offer of $9.95 plus S&H to try the product, sounded like a good price to try a product I had wanted to try anyway. Before I even had a chance to determine if I liked the product, I was already scheduled to receive a second order. Once the shipment was received, I was charged $45.53 for my second order, which I thought was over priced, so I called to cancel, only to find out I still owed $29.95 for the order. The total of my second shipment turned out to be over $100. I am soooooooooooo glad I canceled. The product doesnt make my hair feel clean and doesn't hold a style. The best advice on this site is... If you try it, cancel it as soon as your product arrives. If you like it you can always reorder it again. Otherwise, you will end up with a lot of product you don't really want at a price you can't afford in today's economy."

After hearing about this product from several friends I decided to try it out. I like the cleansing conditioner, but I think I can find an even better shampoo. Especially since the price is a little expensive for a small bottle of shampoo. After ordering the product online they sent me a completely different order and charged me $20 more than the product I originally ordered. When calling customer service they said they only thing they could do would for me to send it back. I decided to keep the box full of unwanted product (I only wanted the cleansing conditioner) and not deal with the customer service or hassle of returning. This is the first time they got one over on me. The second time was a month after ordering the product my account was charged once with $44.94 and then again, same day a charge of $86.88. I called customer service to see what was going on. I did not reorder any product. They informed me that I had enrolled in auto-purchase every 30 days to receive the same expensive product. I told them to cancel everything and I would not be purchasing from this company again. No where on the form of buying the first product did it say anything about being added to auto-refill. They informed me that the money will be returned to my account in 7-14 businesses days. DO NOT ORDER FROM THIS COMPANY! Once they have your account number they will begin charging it with over priced items and automatically enroll you in monthly auto-refills without notification. I have now learned it is best to order this product from QVC.

DO NOT ORDER FROM THIS SITE they have automatically charged my account for product that i did not order. They state they cannot return the money that was charged because the order was shipped out today. I was advised that the entire process to have the product be returned and my account credited takes about 3 weeks. Do not do it. Go through amazon or ebay if you want to test the product without having your account subjected to future charges without your authorization

HOW CAN THIS EVEN BE LEGAL?
I bought online after a friend raved about what the products do for her hair (my results are less awesome). I realized I'd chosen the wrong scent and phoned them within an hour of ordering. They said nothing could be changed at that point. I tried emailing them. Don't waste your time. I didn't get a single answer to any of my four emails.
I thought I was ordering one shipment of products. NOWHERE on their site did I see any statement that they would ship a second time. Only got a shipping label with my first (and I thought ONLY) order.
Also the electronic order confirmation they sent once my order was placed showed just that ‘order confirmation.' No details. Nothing like "this is first of a minimum of four charges we are going to make to your credit card." It didn't even specify what products I'd ordered. It could have been dog food or a bag of Cheezies.
Today I got a second shipment.
First shipment was $34.95. The second shipment was $51.18 because now they're loading on the shipping charges! According to the paperwork with this second order, they are going to ship twice more@$34.95- plus more shipping- a pop
When the second shipment arrived today I tried phoning them again to cancel all future charges. I was told I can't do that. I am stuck with them until they are done with me.
I've contacted our credit card provider and withdrawn authorization for WEN to charge anything to our account. If necessary I will close this credit card account so they can't charge me any more for their over priced, under performing product.

I love the product. The problems that i have had is the crappy customer service! The other problem that i am having is that i made a 1 time catalog order and mailed the check with it. Well, that was march 17th 2013 and now it is april 6th 2013. I called my bank and they said the check was cashed but when i call to find out if they recieved anything my order and payment they deny it. How can the check be cashed but wen doesnt know where it is. Somthings fishy! If your gonna have people work for a company... you gotta make sure they have some brains and get on the same page! I told them if i dont get the products i ordered or a refund of my check that i was gonna take further action. Even if that means to get a lawyer. This crap has gotta stop. Not just for me but for everyone they have scamed. I will get to the bottom of this!

I guess ill start with the best thing about this entire scam, the product itself is average to say the most, If you switch it up with a real shampoo every once in a while it "makes your hair APPEAR healthier" (its really not) if you don't, it just sucks on your hair all around. Then when you finally realize that the product is not worth the price and try to cancel, there is no way to do so untill you pay the entire 120$$ price. I called atleast times trying to do so, believe me, it didint work. And i even read a reveiew warning me and other of the same thing, this really is a scam, idn what "fine print" is allowed to not be told to you anymore, but this is definitely on the border of legal and illegal and if i had money to hire a lawyer, as dumb as it sounds, id be doing it. Good luck to any one that attempts to deal with thid horrible scam, hope you have better luck than me or anyone else!

Everything they are saying is true - this product STINKS! My hair felt dirty and disgusting and didn't look clean OR healthy. I cancelled my subscription and sent my product back and they continued to bill me 2 more times. I have contacted the company numerous times regarding getting my refund for product they received THREE MONTHS AGO! I finally filed a BBB Complaint and will be filing a charge back with my credit card company to get my money back. STAY AWAY FROM WEN!

I am not sure why the bad reviews. I have to admit when I first started the products, I had to learn which one was best for me and learn how to use it. First, I needed the formula for fine hair. At first you have to put a significant amount on your hair and let it sit. Rinse and do it again. The instructions tell you this. It's not shampoo and trying to treat it like it is, is your first mistake. They tell you this. It's your quick shampoo and go put this stuff is well worth the money. Over time, as my hair became more conditioned and healthier, I didn't have to leave it in as long or do multiple treatments. In fact, I could even go up to 3 days without washing my hair which is unheard of for me. As for customer service, I've not had to cancel so I can't speak for that, however; I have left bottles in hotel rooms only to freak out because I had to go back to regular shampoo. On 2 separate occasions they happily sent me bottles to get me through until next shipment... for free! What company does that these days! I have never had a problem getting them to stand behind their product. And I've called many times! A piece of advice. First, understand the product you are buying and how to use it. You may find out, it's exactly what they say it is.

Today I went to cancel my membership because I had a lot of product that was just received in June and because I wasn't too sure how the product was working it actually seemed that my hair was breaking OFF. When I call customer svs today they inform me that my grand total which would have to be paid before cancelling was $98 this company is a rip off buyer beware and I also believe the product taking my hair out stay away if you know what's good for you!

I really did NOT like the way the product (several bottles) automatically showed up at my house before I re-ordered. It was $12 to ship the box back. However I did receive my refund to my bank account within 2 weeks. If you get the trial kit just cancel your account after you get your order. The price per bottle goes up anyways after the trial. THEY ARE RUDE AND TALK TOO FAST AND LIE AND LIE AND LIE TO YOU. SORRY I EVER ORDERED ANYTHING FROM THE SCAMMERS.