WeddingWire Reviews Summary
WeddingWire has a rating of 2.1 stars from 819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WeddingWire most frequently mention year contract, small business and free listing. WeddingWire ranks 79th among Wedding Planning sites.
My business has a premium account with Wedding Wire and we will not be renewing at the end of our contract. I suspected after a few months that Wedding Wire generates fake leads and click thru website numbers come from account reps who are required to click around our actual website. After reading many other reviews on Pissed Consumer and here on SiteJabber, I am convinced that my suspicions are accurate. In 6 months, I have had a handful of "leads" actually respond. I will go weeks without leads then get 3 or 4 in a single day which is highly suspect. I receive notifications of new reviews for my business, but when I pull up my storefront, they're not there. When I asked Wedding Wire about this, they say something must not have been completed by the reviewer and offer no other solution. This is a waste of my advertising budget. Vendors use your funds more wisely and do not pay for Wedding Wire space.
Signed up as a paid vendor thinking it would be a decent return. Literally no "real" leads from this site. They were fake. And when I try to cancel my paid subscription, they tell me I'm under contract to fulfill for 6 more months. As if I have to keep paying for a service that doesn't work. $#*!tiest customer service I have dealt with.
Hi S. J.,
We are sorry to hear about your experience as an upgraded vendor. Our contracts are for a full 12 months because the engagement cycle typically lasts 12-16 months and we want to make sure that you see a full return on investment. Have you contacted your Customer Success Representative to work on your listing? Their role is to help you get the most out of your advertising and make sure that you are reaching as many engaged couples as possible. If you need any assistance getting in touch, please reach out to us at support@weddingwire.com and we would be happy to help.
-Lauren
I love this website. It has made planning my wedding a breeze! The customer support is also top notch. I ran into a slight hiccup in linking my registry and the support team got me fixed up in no time. I wasn't given instructions on how to do it, they actually helped by doing it for me and resolving the issue within hours. (Even after a holiday weekend when I'm sure they were slammed.) Wedding Wire ROCKS!
EVERY time I have a concern I am treated with respect (no matter how silly my question is). I receive prompt and accurate responses. Wedding wire has taken great care of us every step of the way!
Excellent support team! One of the best I've ever used. Customer Care Rep Kelly was efficient and took care of my problem immediately.
We signed up for a year of priority website placement. Yes, we were on the top row, top left. And... only got 3 hits, which all turned out to be bogus clients! We are located in Oahu, Hawaii, the home of the destination wedding for mainland folks. We are one of the ONLY firms offering a variety of musicians and bands. We spent hours and hours buffing up our site, as we were told that our site needed work. Well, that didn't help our stats either. We paid for a year up front, as that was the only option to 'cancel' and get 1/2 of our money back. A monthly subscription for a year does not give you the option to cancel. Now we're hearing "good luck getting your money back". Well, that better not be the case, or I'll see them in court. I will update this post once we see our money...
Hi Sheral-
We are sorry to hear about your experience as an upgraded vendor! We would be happy to get you in touch with your personal Customer Success Manager to discuss your concerns. Please reach out to us at support@weddingwire.com with your account information so we can help.
-Lauren
WeddingWire had a vendor listed that ended up being a scam. This vendor would book bridal hair and makeup services and then not show up. I found out from a different makeup artist that they were fraudulent when I reached out to her wondering if she knew why the business stopped responding to me a month before my wedding. The BBB shut down this business, but WeddingWire refused to take them off of the site after I informed them of the terrible experience I had and that the vendor was a scammer. The vendor had 200+ reviews, but all of the good reviews must have been sorted towards the top. This is the response that I recieved from WeddingWire after I asked them to remove the vendor from their site:
Hi Jessica,
Thank you for reaching out! I am sorry to hear about your experience with this vendor.
As a client of this vendor, you are strongly urged to write a review of your experience. There are many reviews already posted - this is why we keep vendors on our site and tell couples to always read reviews before booking. I apologize again for the inconvenience.
Please let me know if you have any other questions.
Warmest Regards,
Michelle
WeddingWire Support
They are more focused on receiving money rather than protecting brides, and making brides dream wedding planning easy. I DO NOT RECOMMEND WeddingWire, because you can't trust their vendors to be legitimate businesses. This not only affects brides, but can also lower the reputation of other businesses that subscribe to the site.
The most annoying thing is the continuous emails about the survey. Weddingwire hasn't even completed their business with us and they're hounding us about a survey! It is rude and unprofessional to ask for reviews and vendor information before business is complete. I would not use this site if I were you.
Hi Jamie,
Thank you for sharing your experience! We do appreciate your feedback and would be happy to make sure the information on your account is correct for you. Sometimes accounts have an outdated or incorrect wedding date which can cause these emails to be sent earlier than necessary. We would also be happy to help unsubscribe you from these emails. Please reach out to us at support@weddingwire.com with the email address associated with your account. We look forward to helping!
I do not recommend WeddingWire. WeddingWire is not honest in its relationship with its Wedding providers.
My company, created in 1994, films Wedding in France, Europe, Usa, Asia, Etc.
- A few years ago, Wedding Wire proposed us a subscription per month or per year. We chose 3 months. We had a forced subscription of one year.
- When we pay $ 40 per month, Wedding Wire does not inform the Client he will not appear on the Site. We need to pay $ 50 per month.
- We asked to be located on Paris. In fact we were located on San Jose, then on Denver. Despite many complaints, we have never been located in Paris. Consequence: no result for our company.
- WeddingWire does not assume its mistakes. We have never been reimbursed for our subscription.
- WeddingWire does not comply with US and European laws. An account must be deleted at the request of the Customer.
- WeddingWire punishes customers who quit. Wedding Wire has erased our many positive reviews to leave only four including two negative ones.
- Two of our Clients complained to WeddingWire for deleting their reviews. No response from WeddingWire.
We invite anyone to read the positive reviews on our website. Who can think that a director who films in Germany, Belgium, Canada, China, Korea, Spain, France, Great Britain, Greece, Italy, Luxembourg, Morocco, Portugal, Switzerland, USA, is bad?
Hi Pier-Yves,
We are sorry to hear about your experience as an upgraded vendor on WeddingWire. If a business account is deactivated, all personal contact information is removed along with any added content however, once a listing has reviews, the public business name remains to house the reviews. We are unable to remove reviews per a vendor's request, and can only remove reviews that violate our Terms of Use. We would be happy to discuss your concerns or help you dispute any reviews that you believe violate our Terms of Use. Please reach out to us at support@weddingwire.com so we can help!
The customer service at WeddingWire is exceptional. Upon registering you are assigned to a customer service representative who is always there to assist you. They pay close attention to the client's needs.
As a vendor, I was unable to login to my account for some random reason. When I reached out, they responded immediately and even though it says to expect up to two days for a response, they solved the issue within 15 minutes!
Wedding wire customer service Is excellent. We were Recently new to their site, And were thrilled at their quick, informative and always helpful response. I highly recommend wedding wire. Love and Light Wedding Officiants.
https://m.weddingwire.com/biz/love-and-light-wedding-officiants-morristown/603a5c*******cf2e6
Kendra was able to find a solution to my issue when it came to redownloading previous years' worth of Couples' Choice Award badges. I really appreciated the quick replies and overall assistance! It would be a great feature for WeddingWire to allow vendors to redownload badges from previous years so hopefully that is implemented in the future.
Helpful, great customer service! I really enjoy working with them, they do a lot for my wedding business, and give me a way to get reviews and help my visibility online.
So my venue has a listing on WeddingWire and a venue we manage also has a listing. I was struggling to keep them both straight and finally lost logins all together... why can't a PC keep more than one login for a site. But I digress.
I worked with Page (*******@weddingwire.com) and she was so patient while I tried to explain what my problem was. Page was quick to respond and made the whole thing super easy!
Page saved me so much time and frustration. Thanks Page!
The websites forum is filled with bored housewives who have nothing better to do than make negative, bullying comments on everyones threads who are asking for advice and support. Its gotten so bad that the site actually had to add a pop-up to remind commenters to be kind. The site claims to remove these bullies, however the same culprits continue to write nasty judgmental things to people just looking for help.
Hi Kate,
We are really sorry to hear about your experience on the WeddingWire Forums. Our Community Team would be happy to discuss your concerns about any forum posts that you feel may violate our Community Guidelines, please reach out to us at community@weddingwire.com with further details so we can help!
Excellent way for new couples to plan a wedding, everything is just a click away. It amazes me the number of vendors that you can reach just through this one website, makes it so easy. Very easy for your guest to keep up with your progress of your wedding plans also.
Thanks,
Marc and April
Ive only been a client for almost six months and have established a phenomenal support team in Dave Berman and Max Spiers! Advice on how to get the most out of my page, to free webinars on social media presence and more! If I have a question Dave is right on it, and always checks in to make sure all is well! Im very happy with Wedding Wire and my amazing support team! Thanks Dave and Max!
-Russell Borns
1makeupman.com
Good Service... Fair pricing... Good website... I got what I paid for and will renew their service... Rick, RJ MoBILE MUSIC
Had an issue with my Fiance's name appearing and then disappearing and not being on website at all. I co tasted support and had it fixed asap. Omg so helpful
From the business
Have an urgent question? Please contact support@weddingpro.com for vendor inquiries and help@weddingwire.com for couples and guest support.
For engaged couples, WeddingWire is the category leader in local business reviews, offering the ability to search, compare and book over 200,000 recently reviewed wedding vendors, from wedding venues to wedding photographers. WeddingWire also offers a comprehensive suite of online planning tools for weddings, including wedding websites and wedding checklists, all at no charge. WeddingWire is about helping brides and groom execute efficiently and effectively on their weddings.
For wedding vendors, WeddingWire is the only all-in-one business platform for businesses online and on-the-go. WeddingWire offers one comprehensive, self-service platform to reach prospective clients on web and mobile, schedule online appointments, manage multi-media assets, improve search visibility, manage social media and network with other local merchants. Over 120,000 merchants have adopted the WeddingWire platform and continue to leverage the feature set to help power their business
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ashley,
Thank you for taking the time to share your experience. WeddingWire has a system in place to help prevent spam or 'fake' leads and does provide tools for vendors to mark a message as spam if it slips through. We would be happy to assist you with your leads and any concerns you may have about reviews. Please reach out to us at support@weddingwire.com with your business information so we can take a look and further assist you.
-Lauren