My business has a premium account with Wedding Wire and we will not be renewing at the end of our contract. I suspected after a few months that Wedding Wire generates fake leads and click thru website numbers come from account reps who are required to click around our actual website. After reading many other reviews on Pissed Consumer and here on SiteJabber, I am convinced that my suspicions are accurate. In 6 months, I have had a handful of "leads" actually respond. I will go weeks without leads then get 3 or 4 in a single day which is highly suspect. I receive notifications of new reviews for my business, but when I pull up my storefront, they're not there. When I asked Wedding Wire about this, they say something must not have been completed by the reviewer and offer no other solution. This is a waste of my advertising budget. Vendors use your funds more wisely and do not pay for Wedding Wire space.
Hi Ashley,
Thank you for taking the time to share your experience. WeddingWire has a system in place to help prevent spam or 'fake' leads and does provide tools for vendors to mark a message as spam if it slips through. We would be happy to assist you with your leads and any concerns you may have about reviews. Please reach out to us at support@weddingwire.com with your business information so we can take a look and further assist you.
-Lauren