WeddingWire Reviews Summary
WeddingWire has a rating of 2.1 stars from 819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WeddingWire most frequently mention year contract, small business and free listing. WeddingWire ranks 79th among Wedding Planning sites.
Doug always checks in on me to make sure I am utlizing every aspect wedding wire has to offer to its fullest potential. He truly cares and wants to make sure your advertisment is up to date and at its best to gain clientele. Rock star!
I use Wedding Wire to search for vendors for my clients and to advertise my business to new clients. I love the patience and time Duncan and David took to walk me through advertising with them as well as taking a look at my WW page, my personal website and how to interact with customers. I'm excited to advertise on this platform.
I have been beyond pleased with results and how Wedding Wire treats their customers. You should most certainly check them out.
The support members are very helpful and they respond very quickly! I had trouble on adding an event to the RSVP, and the support member went on the website and updated it for me. Very helpful!
I had a technical difficulty with my account settings, and WeddingWire Support responded to me very timely, already having resolved the issue for me! Very professional and helpful.
I worked with Kendra at Wedding Wire and she was extremely prompt at answering my questions and was very helpful. Overall a very good experience.
I had deactivated my account for awhile because I was taking a break from Wedding Photography, and I recently requested to have it activated again. Their response was almost immediate and I was able to gain access to my old account and reviews in no time!
Awful customer service. Poor platform. No filter functions available and lack of reviews makes it hard to find any vendors. I'd rather search for vendors on instagram. No thank you!
Great assistance Aida, outstanding customer service!
You have answered all of questions during out call last week. I look forward working with you in the future!
I cannot say enough about the support I receive from Wedding Wire. They are incredibly responsive. I have been w vendor on their site for 5 years and receive most of my referrals from them.
Just signed up as a DJ vendor. Reached out to a few past clients whom took their time out of their day and filled out positive reviews and wedding wire flagged their reviews and won't post them. From what i heard is they take care of vendors who have been with them throughout the years and who spend the most money and just don't care about the new guys trying to make it. I told them to please reach out to my clients who left reviews and have heard nothing back from wedding wire since. Very disappointed. Thank you for stealing my money.
Hi Andrew-
Thank you for your feedback, we are sorry to hear about your experience with your reviews. We do have a system with a series of checks for our reviews, this allows us to ensure we maintain legitimate reviews and to continue to be a helpful resource for brides and grooms. If a review is flagged by our system, we are able to verify it with some basic information from the reviewer directly. We would be happy to address any further questions or concerns you or any of your clients may have at support@weddingwire.com.
- Lauren
I have had a great experience with Lizzie Wahle of Wedding Wire. She has been personable, easy to work with and is an excellent communicator.
I have used other sites to advertise my business, but Wedding Wire has been far superior in terms of professionalism and return of investment.
Before talking to Karen, I was not at all excited about Wedding Wire - it seemed like it was going to be useless to me. After speaking with her and learning about all of the different possibilities, Im very eager to get our account up and running and utilizing all it has to offer! I felt that this clear, step by step walkthrough was imperative to our success!
I am in the wedding service industry and felt the need to write a review about Dave Berman. He has been incredibly attentive and gone above and beyond for me as an advertiser. I wish he could be duplicated in this day and age. He's been patient and understanding as well as I learned to use the system. He also has been invaluable with his knowledge in terms of assisting me in using the website to better meet client's need, which is extremely important to me. Thank you Dave!
Kendra was ultra helpful in assisting me with multiple changes to my listing, prompt and efficient too!
My experience in working with Dave to promote my small marriage officiant business on WeddingWire has been an unexpected and very pleasant surprise. He's got mad marketing and support talent. And he's easily accessible. He either picks up his phone immediately or returns my call or emails right away and has great suggestions and answers to my questions and solutions to my problems. As a bonus, I always get a follow-up email with a bulleted list of tips and strategies for making the most out of my WeddingWire profile, gathering reviews, etc. I did not expect this kind of personalized attention with WeddingWire. Thanks Dave.
I recently had made some financial cuts to my budget and had to say goodbye to WW for now. But before I cruise, I cannot leave without giving very special recognition to my remarkable Customer Success Manager, Dave Berman. We have shared THEE most fun and productive discussions regarding everything I ever needed to know about managing my leads and reviews. Dave exudes enthusiasm, he's super easy to talk with, quick to hear pain points and he turned me around to face the right side of the client testimonial! As a result of his patience and detailed guidance, my 5 Star reviews consistently bring me to my knees with humility and appreciation for my calling. Thank you, Dave. I hope Wedding Wire is humbled having you on their team!
Cheers!
Lynda Daring Daring Celebrations & Ceremonies, Officiant Services
We have been members of WeddingWire for the past 6 years and have loved the service we have received. It has been the most reliable review resource for our market and we have connected with many clients through their service. The support staff is outstanding - they are always helping to improve our site on WeddingWire and offer great ideas. Highly recommended!
When I first started with Wedding Wire, it was great, I was a brand ambassador. Over time, the team has gotten away from their clients/vendors. I marry over 500 couples a year and use all of their tools. I make suggestions over and over and no response. Today they announced without consideration, that all "client tools" would be removed in 2 months and to get your data or it will be gone. I've structured my business around these tools and have thrived, so to know that this is happening has really put me in a jam. When I mentioned breach and that these were the only reasons that I purchase my professional membership, they added the waiver in the contract that says that they can remove anything at anytime whenever they want to. Totally unimpressed and have grown complacent over time, now devastated. They have lost my faith and trust and future business. You may note my 5 star review below. Please consider this a update 4 years later. Service is less and less and less. I wish them the same kindness and consideration that they have shown me, in everything that they do and touch ten fold.
Hi Cory,
We are truly sorry to hear about your experience. Our team put much thought into making the decision to remove the lower usage Clients feature and did so to streamline our product offering and work to maintain and improve remaining features. The goal of our product is to help you attract couples and bring you qualified leads that ultimately turn into bookings. As we develop new features, our product team has to evaluate some of our older ones to determine if they’re delivering maximum value and continued support behind them is worthwhile. Our team is continuously working on evolving our product to better connect you with clients and drive bookings. If you have any further questions or concerns, please do not hesitate to reach out to us at support@weddingwire.com. We would be happy to help you explore some of our new features and find appropriate replacements for any other tools within the Clients feature.
-Lauren
As a vendor I love WeddingWire. WeddingWire EDU always sends out useful and fun information to help us educate and grow our businesses. Thank you for all you do.
From the business
Have an urgent question? Please contact support@weddingpro.com for vendor inquiries and help@weddingwire.com for couples and guest support.
For engaged couples, WeddingWire is the category leader in local business reviews, offering the ability to search, compare and book over 200,000 recently reviewed wedding vendors, from wedding venues to wedding photographers. WeddingWire also offers a comprehensive suite of online planning tools for weddings, including wedding websites and wedding checklists, all at no charge. WeddingWire is about helping brides and groom execute efficiently and effectively on their weddings.
For wedding vendors, WeddingWire is the only all-in-one business platform for businesses online and on-the-go. WeddingWire offers one comprehensive, self-service platform to reach prospective clients on web and mobile, schedule online appointments, manage multi-media assets, improve search visibility, manage social media and network with other local merchants. Over 120,000 merchants have adopted the WeddingWire platform and continue to leverage the feature set to help power their business
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lana,
We are sorry to hear about your experience with our customer service and platform. We would really like to discuss this further with you so we can address your concerns. Please reach out to us at support@weddingwire.com so we can help!
-Lauren