When I first started with Wedding Wire, it was great, I was a brand ambassador. Over time, the team has gotten away from their clients/vendors. I marry over 500 couples a year and use all of their tools. I make suggestions over and over and no response. Today they announced without consideration, that all "client tools" would be removed in 2 months and to get your data or it will be gone. I've structured my business around these tools and have thrived, so to know that this is happening has really put me in a jam. When I mentioned breach and that these were the only reasons that I purchase my professional membership, they added the waiver in the contract that says that they can remove anything at anytime whenever they want to. Totally unimpressed and have grown complacent over time, now devastated. They have lost my faith and trust and future business. You may note my 5 star review below. Please consider this a update 4 years later. Service is less and less and less. I wish them the same kindness and consideration that they have shown me, in everything that they do and touch ten fold.
Hi Cory,
We are truly sorry to hear about your experience. Our team put much thought into making the decision to remove the lower usage Clients feature and did so to streamline our product offering and work to maintain and improve remaining features. The goal of our product is to help you attract couples and bring you qualified leads that ultimately turn into bookings. As we develop new features, our product team has to evaluate some of our older ones to determine if they’re delivering maximum value and continued support behind them is worthwhile. Our team is continuously working on evolving our product to better connect you with clients and drive bookings. If you have any further questions or concerns, please do not hesitate to reach out to us at support@weddingwire.com. We would be happy to help you explore some of our new features and find appropriate replacements for any other tools within the Clients feature.
-Lauren