WeddingWireReviews 819

I wish I reviewed wedding websites more and would have gone with a different site, even if it was a paid site. This site is terrible and would not recommend this site to anyone. It is not user friendly, there is no real direction on setting it up and once you enter data, even if you make corrections it will not fully correct. Example, somehow the wrong wedding date was enter, could have been user error, but there were places I saw the correct date. However, on the to-do list it had the wrong date by one day, so I made the corrections but it was still calculated the time until my wedding by the wrong date. This was annoying. I added my now wife after I stated the page because I was not sure if she would want to access the page. When she said she did I made sure to add her, but because the page was already opened she was not made a searchable party. This is 2018, how can something like this happen. It took them a couple of weeks of me asking to figure out why. I didn't like how I could not just add vendor without searching them and even guest list was not user friendly. It never worked well on the app on my phone or Ipad. Had I figured most of this out before I sent out the invites and started tracking the guest, I would have looked at a different site to use. I would highly suggest to look around.

Wedding Wire allows Customers to write reviews that paint a picture of someone being a sexual predator with no proof. Even after being presented the facts, they still refuse to take down a review that is a complete lie. And just in case happens, buying advertising to have a review removed is not a solution, it's called a ransom, just in case it happens. I was once told I didn't spend enough money. Which explains why some vendors only get positive reviews. I also bought leads from them early on but no luck. In fact it is my opinion they were made up. They allow competitors to post reviews so any bride depending on getting good services from their Vendors, might want to consider other local options like local Wedding Planners! They don't always advertise on the Wedding Wire and the Knot.

I am a long time Wedding Wire client, and just wanted to express my great appreciation for the above and beyond service I received from a terrific customer success associate Lizzie Wahle. She took an amazing amount of time to make sure that my listing was up to date and really effective. And, never once did I get the feeling that, in spite of the time it took to answer my questions, she had anything else more important at that moment than my success with Wedding Wire and my clients. Thank you Lizzie, it was great to work with you and I am certain that your help and suggestions will make a substantial improvement in our conversions!

I recently joined Wedding Wire as vendor, my experience so far has been exceptional, JoAnna Popp was my first point of contact, informing of the benefits and exposure I would receive by becoming a client, she is very knowledgable, professional and showed me how I would be missing out on a great opportunity, I was then setup with Dave Berman, he spent an hour on my Dashboard helping me setup a professional profile that is already receiving leads and it's only been 2 days. I feel very good about the decision to make the investment with Wedding Wire because they are doing everything they can to make sure I succeed. I would strongly suggest
Wedding Wire if you want to be in the game!

John

I left a negative review on a vendor I worked with. The review was disputed and I gave them all the information they were asking for. Screenshots from the order, but nothing was enough to convince them I had worked with the vendor. Then, they asked for my bank information in order to prove I worked with the vendor. I stopped the conversation there and decided it wasn't worth pursuing. Do not believe the reviews, all the negative reviews are disputed and it is almost impossible to keep them from being removed.

Lauren, thanks for wasting your time with a BS answer, here is another response. There was no name calling, but there was shaming and all sorts of disrespect. The thing is you claim to foster a positive environment and you do not. As seen in other claims on here and simply by browsing forums. My guess is my reviews, emails, and response on my forum before I deleted my account must have gotten under your skin. Do everyone a favor. Fix the issue instead of defending it to a customer you have already lost.

Claire is absolutely wonderful! I have to admit I was stressed when I found out our representative had changed, but her response time, knowledge, respectfulness and follow up put me right at ease! She took all the stress away, answered all of my questions, and was super helpful! In addition she was delightful, engaging and fun to talk to! We are very thankful she is our rep and excited to be working with her! Thank you Wedding Wire for always taking care of us!

Wedding wire was introduced to me by our daughter to keep my small home studio floral business organised.

I wanted just the basic online resources, user friendly for a old lady like meeeee!, as I knew I had a great potential for marketing.

I only wanted an online tool to keep everything in one place and also had some kind of award for excellent customer service.

Wedding wire was a double whammy for me! I have learned so much and value online business as I hardly get any phone calls which is such an asset. I do everything on wedding wire and I learn as I go. I did not even need any training except when I get stuck for may be something small.

One of our preferred vendors who refer so many clients to us, a venue that is always booked use only wedding wire. They are a very homely venue and very family oriented. My business is the same and I thought... mmmmm if they only use wedding wire I should just stick to it and it has been a wonderful journey.

Every thing I need is under one roof. I do not attend any marketing promotional events, my main goal is to have everything in one place and this is perfect!

All the customer service representatives that I have worked with over the years have been awesome! I have no regrets.

"always be a little kinder than necessary " James M Barrie

This is what I believe in and kindness will come to you from all!

Thank you wedding wire!
It has been such a awesome journey for Kreativehands

Srini
Kreativehands Family

Wedding Wire is the best thing that could have been invented for the modern bride. Everything is in one central location. It's like one stop shopping. I had an issue where i inadvertently created 2 account, not recognizing i had the incorrect email address on the 2nd account, (which in fact was the account that i was utilizing), I panicked because i thought I lost access. I sent a message to wedding wire, and Michelle, immediately returned my call early next morning and corrected it in less than 5 minutes. Needless to say, my panicked moment was short lived. Thank you for your site. I really appreciate it.

I have to give props to Heather from Wedding Wire! I was in such a panic when I realized I couldn't edit my wedding website with my registry information. I reached out to customer support and within the first day, I had already received communication with ways to fix my issue. Turns out I was a total klutz and didn't realize I had a duplicate account which Heather quickly relayed to me. THANK YOU SO MUCH Heather, you were so efficient and handled my situation with grace!