WeddingWire Questions & Answers

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Here’s what consumers have asked with answers from WeddingWire staff and previous consumers.

17 questions answered
12% answered in 1 day
Question:

This is the third month as a vendor. i have only received one lead. i want to stop payment to wedding wire immediately. how can i do this?

Answer:

Hi Jim, please reach out to our Support Team at support@weddingwire.com. This is the best way to get in touch with the vendor team!

By Lauren S.,
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Question:

Any wedding dj that recommend paying for wedding wire?

Answer:

The return is definitely not worth the investment!

By Monica M.
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Question:

Can't seem to search our names on normal search engines just the site itself and that bothers me because when someone looks us up on google it says nothing that we have a wedding website and a registry all through ww. my account and website are on public view so i'm disappointed... what can i do?!

Answer:

Unfortunately, we are unable to control which Wedding Website pages that Google decides to index. Your best course of action is to make sure that your profile settings are public and also that you make your website searchable. Once you do so, your guests will be able to search directly on WeddingWire for your website. Make sure that you add your fiance to your account as well, so that your website is searchable by both names!

By Lauren S.,
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Question:

Answer:

You can do this on the main WeddingWire.com page! Click the drop-down menu next to the vendor categories and select 'Search by Business Name'.

By Lauren S.,
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Question:

How do i remove a review from your company ? the vendor i recently wrote one about says they will give me my money back once i have it taken down

Answer:

Hi Francine, Please reach out to us at support@weddingwire.com with your request and we can remove your review for you!

By Lauren S.,
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Question:

Are all the services free?

Answer:

Not even close haha. Horrible company. They have free articles. They'll scam you on everything else

By Jason S.
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Question:

How i can delete my vendor account ? i don't want to be a wedding wire vendor member (i have free account now )thank you

Answer:

Hi there! Our Support Team would be happy to deactivate your account for you. Please send your request, including your business name and location, to support@weddingwire.com. We look forward to helping!

By Lauren S.,
Question:

Why do you hide negative reviews on your site? that's shady.

Answer:

Hi Kristin, All reviews, positive or negative, are welcome on WeddingWire. If a vendor disputes a review, the review is temporarily flagged down until it can be verified through our dispute process. Our Dispute Team works hard to ensure reviews on WeddingWire do not violate our Terms of Use. You may want to take a look at our Disputed Review FAQ at the link below for further helpful information: https://engagedsupport.weddingwire.com/hc/en-us/articles/115003776706-Disputed-Review-FAQ Our Support Team is always available to assist you with any additional questions or concerns you may have about our reviews or anything else on WeddingWire! Please don't hesitate to email us at support@weddingwire.com.

By Lauren S.,
Question:

I signed up for a free account to ad me being a wedding officiate. it has never shown up yet and its been well over a week!

Answer:

Hi Vicki, We do have a validation process for new listings on WeddingWire, this may be why you are not seeing your full storefront yet. Please feel free to reach out to us at support@weddingwire.com and we would be happy to help approve your listing!

By Lauren S.,
Question:

I've been trying to claim my business on wedding wire and haven't got a response. does anyone know how long it takes them? i've waited over 2 weeks!

Answer:

Took 6 months for me but only when they tried to sell me their services.

By Byron W.

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