WeddingWire Reviews Summary
WeddingWire has a rating of 2.1 stars from 819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WeddingWire most frequently mention year contract, small business and free listing. WeddingWire ranks 79th among Wedding Planning sites.
Thank you to Michelle of Wedding Wire, for seamlessly, and promptly editing my vendor review! I inadvertently used a title that needed correcting and Michelle corrected my mistake quickly-and was so polite in our emails.
Keren and Eric at Wedding Wire totally saved me this week by helping me to place my add in the correct jurisdiction for my business! Keren was responsive, professional, and hard working to ensure that my company was positioned correctly for my region. I recommend Wedding Wire with high praise!
I asked for a correction on my review I posted this morning. Thanks to Kendra all corrections were promply made. Thank you for your excellent and speedy attention to my problem!
They were so quick at responding and cheerful about it, too! So nice to interact with an online company like that.
With all of the recent profile enhancements and changes around my Wedding Wire platform, and also hearing of the ups and downs of my fellow Officiants/Celebrants, it brings me great comfort and calm to have Taylor Wymer in my corner. I've worked with Taylor for the past year and she is WONDERFUL, a GREAT ambassador for Wedding Wire - professional, prompt, easy-going, attentive and she is also a future thinker - alerting me to options and opportunities. 5 Stars to Taylor, she represents Wedding Wire very, very well!
Annemarie Juhlian, Seattle Wedding Officiant & Celebrant
Some of the vendors on Wedding Wire are not good and it is difficult to get in contact with them to let them know. I think if the vendors are bad they should be removed from the website. Viewing recent reviews from JJ's House, they have terrible reviews but on their website, they act as if everything is a 5. They are deceptive and should be removed or policed to ensure compliance.
Kristen and Jen were a terrific team with whom to work, recommending top quality vendors, responding quickly when adjustments were needed, serving as good budget managers and overall excellent communicators. They were wonderful diplomats, negotiated better prices with vendors, and price reductions when services delivered did not match those contracted. The crowning moment, illustrating their superior skills was when the generator failed during the wedding dinner, and they coordinated the restoration of power within about 15 minutes. This was a tremendous load off of us, the family, and a great example of how they minimize stress throughout the planning process and the wedding day. Even with our three month fast tack time frame, they made everything work smoothly, allowing us to enjoy the process, the big day, and the beautiful memories.
I recently contacted my account manager, Cameron Luttrell, to see how I could improve my storefront to generate more leads. Not only did she do that but she also provided many helpful suggestions to improve my digital conversations and close on a sale. I was really blown away by how helpful she was. Very happy with the outcome of the call!
There are many other platforms that can bring you business. I'd rather give my money to Yelp (and that's saying a lot).
I'm currently trying to cancel my contract. It is a 12 month contract with no early cancellation! (so they say). I'm sure they didn't mention this before I signed up, but the woman who signed me up was 100% sure she did.
They blow up your phone when they know you're interested, but now that I want to cancel the only available time to speak with my marketing specialist is a week from now.
All customers are looky-Lou's. So little are ready to commit (although that's what the marketing team tells you). They do not give you any leads, so you must wait until a potential client contacts you.
If you're a vendor - DON'T DO IT.
This is a site for people who dream of getting married but are serious flaky I have had over 130 requests in less than 6 months and not one single response. I m using premium service and the people using this site really are just booming every venue with requests for info, never had a single person respond, save your money a total waste of money. $5 k out the window just for slodge. :(
Hi Michael, we are sorry to hear you are not happy with your listing inquires! We would be happy to get you connected with the Customer Success Team so they can address your concerns and help you make the most of your upgraded listing. Please reach out to us at support@weddingwire.com so we can further assist you!
-Lauren
I am a vendor and I only get about 1 of every 10 leads as compared to other sites. They blame it on not having reviews even though there is over 13. They don't care about their vendors at all and just steal all of your money. Definitely a waste of time
Hi Tracie, we are sorry to hear about your experience as an upgraded vendor. Have you been able to work with your Customer Success Manager to help you get the most our of your listing? We would be happy to get you connected with them to further discuss your concerns, please email us at support@weddingwire.com so we can help!
-Lauren
I accidentally had a typo in my Wedding Wire username and couldn't log back into my account. Michelle at Wedding Wire was quick to respond to me and retrieve my account!
Also if you're getting married I recommend using Wedding Wire instead of The Knot. It has been way more helpful to me than the other wedding planning app.
Unfortunately, weddingwire really screwed up and will only be getting a 1 star rating for this review. They got rid of the gift tracker and only sent an email out about how they would be getting rid of it. My husband and I lost access to our home recently (long story) so we were not able to access some of our gifts and weddingwire completely ruined this process for us. They sent so many junk emails out that there is no way that we would have caught that email. Customer service response was non-existent. Ridiculous.
Hi Hilary,
Thank you for sharing your feedback. We did recently remove a few lower usage tools in order to focus resources on continuing to develop and support our remaining tools. I apologize for any inconvenience, but please don't hesitate to reach out to us at support@weddingwire.com if you have any additional feedback or questions.
-Lauren
I needed a few changes on my profile and the customer service was just simply amazing. Within 20 minutes the changes were done and confirmed! Also going back to the beginning of when I created my profile, they were great and helpful, also on the phone. I can recommend this website for vendors.
I presented Aida with a difficult issue to which she responded promptly, applying her commitment to a high standard of service and excellence seldom encountered in today's marketplace. Aida is an asset to Weddingwire.
Very appreciative for the quick response from Kendra at Weddingwire regarding a login issue we were having. Thank you!
We had a credible complaint about a vendor. Weddingwire refuses to post it unless you spend loads of time to verify that review. I can't be bothered... bottom line all good reviews show up immediately. Individual vendors can keep negative reviews off the site. Not trustworthy in my opinion
Hi Pattie,
All reviews on WeddingWire, whether positive, neutral, or negative are verified. Once a review is disputed, we just require either a binding contract with both parties signatures OR a proof of payment. We would be happy to assist you with any questions or concerns about your review, please reach out to us at support@weddingwire.com so we can help.
-Lauren
This has made planning for a wedding so much easier! Anytime I have an issue tho, they are happy and quick to correct it, or answer any questions I have.
I got signed up for the wrong membership. When I tried contacting them, NO ONE has responded. I wanted the month-to-month, and I got put in a YEAR subsciption. Now I am stuck and no one has responded to my many emails and calls. I have been completely ghosted. This is a horrible site for vendors. I have not gotten one real wedding inquiry. Do not go on as a vendor. I got many reviews and yet nothing. I have done everything for my SEO yet, nothing. DO NOT get wedding wire. They have horrible customer service for vendors once you are actually an official vendor they do not care about you.
Hi Darby,
We are sorry to hear about your experience! Please reach out to us directly at support@weddingwire.com and we would be happy to assist you.
-Lauren
A rep by the name of Page was so very helpful! I can't thank her enough. My RSVP link wasn't working and I was in full out panic mode because that is how our guests are to RSVP. She got it linked correctly and I even had someone use it today! YAY!
From the business
Have an urgent question? Please contact support@weddingpro.com for vendor inquiries and help@weddingwire.com for couples and guest support.
For engaged couples, WeddingWire is the category leader in local business reviews, offering the ability to search, compare and book over 200,000 recently reviewed wedding vendors, from wedding venues to wedding photographers. WeddingWire also offers a comprehensive suite of online planning tools for weddings, including wedding websites and wedding checklists, all at no charge. WeddingWire is about helping brides and groom execute efficiently and effectively on their weddings.
For wedding vendors, WeddingWire is the only all-in-one business platform for businesses online and on-the-go. WeddingWire offers one comprehensive, self-service platform to reach prospective clients on web and mobile, schedule online appointments, manage multi-media assets, improve search visibility, manage social media and network with other local merchants. Over 120,000 merchants have adopted the WeddingWire platform and continue to leverage the feature set to help power their business
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Yvette,
As a neutral venue, we allow both positive and negative reviews as long as they do not violate our Terms of Use. We want couples to be able to see all reviews so they can be used (along with other research) to help find vendors for their special day. Please don't hesitate to reach out to our Support Team at support@weddingwire.com if you have any additional questions or concerns.
-Lauren