WeddingWire Reviews Summary
WeddingWire has a rating of 2.1 stars from 819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WeddingWire most frequently mention year contract, small business and free listing. WeddingWire ranks 79th among Wedding Planning sites.
Support staff was very helpful and prompt with making the change I requested. I appreciate the timely respond.
I appreciate the customer service over at WeddingWire. They are quick to respond, eager to help, and friendly!
The tools are great for keeping vendors organized. I especially like the vendor manager tool. Some to the vendors on the website never responded or were several days late. The free website is very handy. I contacted customer service 3 times for questions and they responded super quick and were very helpful.
Our hotel business had recently undergone a flag change from Park Inn by Radisson to Ramada by Wyndham. Kendra was really helpful in changing our logo and brand name on Wedding Wire. My email requesting how to do this was quickly answered and my problem resolved within a short period of time. Thank you for your help Kendra!
I reached out after noticing I made some mistakes with my storefront. Less than 30 minutes later I was contacted by a representative who had the issue fixed before she emailed me! We continued the conversation for several minutes, which contained nothing but positive vibes and an attitude of service! Very willing to help, great service!
Their support team member Page was excellent. I got a quick response and a quick resolution when I accidentally deleted an account I didn't mean to. My Fiancee thanks you!
Horrible new site for vendors. Once they get your money you never hear from them again. Hard to get a hold of help center. Uncaring workers..
As per Weddingwire vendor reviews, we selected a vendor, a vendor who proved to be a thief and stole our money with no services rendered. When all was said and done, we posted an unsatisfactory review of this vendor on the weddingwire web site. Weddingwire pulled the unsatisfactory review after only a few days being posted, indicating it was in dispute by the thieving vendor, (big surprise). Weddingwire never got back to us, it being 2+ months later. Users like you and me pay nothing for - to use weddingwire... so where does the site get their money from? You figure it out. ******WEDDINGWIRE SHOULD BE CONSIDERED A FRAUDLENT UNTRUSTWORTHY SITE, THEY WILL EXERCISE BIAS AND FAVOR THE HAND THAT IS FEEDING THEM, THE VENDORS. ***In good conscience I can't say all the reviews on weddingwire are false. But I know for a fact that some are made up (ghost users), some are inaccurate (not true), and some are not even from customers.
***DO NOT CONSIDER WEDDING WIRE TO BE AN ABSOLUTE - TRUSTED SOURCE, BECAUSE THEY ARE NOT.
Quick response time and so accommodating, Page resolved my issues easily. Thank you Page!
I look forward to future success working with Wedding Wire.
Wedding Wire has been absolutely amazing in every step of our wedding planning process! With so many wedding planning website to choose from, I wasn't sure how to choose between them all but finally decided on them after a friend's recommendation. Man, was this the best way to start the process! She said that she really enjoyed their option to click and drag people into a seating chart, but all of the other features have also been great! From the beginning, their website was super easy to use and navigate. I love their checklist to keep me on track, and I appreciated that it was customizable so I could add my own to do's. They have so many cute options for the website, and it was so easy to design! Lastly, their customer service is phenomenal! The one tiny thing I was frustrated by was that our registry wasn't populating correctly on our website, but when I reached out to a customer service, they immediately had a quick and easy solution for me and steps for how to do it! I am so impressed!
I've used weddingwire for vendor information, planning as well as posting reviews. I found the site very useful and they thoroughly investigate negative reviews.
From start to finish, the customer service and usability was top-notch. Each part of planning such a life-changing event was made easier with their vendor recommendations, their website templates and prompt customer service. 10/10~!
I wasn't aware of it until I got one, but Wedding Wire helps protect vendors by screening requests for services and notifying us if it is spam. In this day and age of robo calls and other "fake" requests, this is an awesome perk! I really appreciate their going the extra mile in this respect and really looking out for us vendors.
Wedding wire was very quick to respond to a question that I had, Michelle had it taken care of in literally 5 minutes! Thanks so much for the help and great customer service!
One of WeddingWire's main objective is to educate the wedding pro's on latest trends, increase business, style of selling, etc. They are exceptional in their achievements. For over a decade I have had the pleasure of learning new things from this very fine company.
We are the benefactors of receiving solid leads. We have captured great sales through the years because of their dedication to be the best!
WeddingWire has our highest endorsement.
Joi
Wedding wire has fantastic customer service--responsive, polite, so helpful. Everytime i've had a question they have been so easy to work with.
As i am a new member to Aloft i did not have the access to getting into our WeddingWire account. I send an email and within moments Karen responded back to me with a solution!
She was extremely helpful and personable!
Great customer service!
I would like to recognize Heather from the Customer Service Team. She was so friendly and quick to troubleshoot all my issues. Truly amazing customer service. Keep it up :)
Always get prompt replies to questions and excellent vendor support. They have been essential for building my business.
This is by far the easiest site to use. Claire at wedding wire made the whole process painless I was up and running in a matter of hours. The site is super simple to upload pictures to and control the complete store front. My usable leads have more than doubled. Thanks Claire and Thank You Wedding Wire.
From the business
Have an urgent question? Please contact support@weddingpro.com for vendor inquiries and help@weddingwire.com for couples and guest support.
For engaged couples, WeddingWire is the category leader in local business reviews, offering the ability to search, compare and book over 200,000 recently reviewed wedding vendors, from wedding venues to wedding photographers. WeddingWire also offers a comprehensive suite of online planning tools for weddings, including wedding websites and wedding checklists, all at no charge. WeddingWire is about helping brides and groom execute efficiently and effectively on their weddings.
For wedding vendors, WeddingWire is the only all-in-one business platform for businesses online and on-the-go. WeddingWire offers one comprehensive, self-service platform to reach prospective clients on web and mobile, schedule online appointments, manage multi-media assets, improve search visibility, manage social media and network with other local merchants. Over 120,000 merchants have adopted the WeddingWire platform and continue to leverage the feature set to help power their business
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Karen-
We are sorry to hear about your experience. Our Support Team would be happy to ensure you get connected with a Customer Success Representative to address your concerns as soon as possible. Please reach out to us at support@weddingwire.com with your business details so we can help!
-Lauren