WeddingWireReviews 819

My company has been using WeddingWire for quite a while. In the beginning there was not too many problems/issues. But lately there staff is NO help at all, they can barely answer simple questions. Also, I am paying them a monthly fee to have our listing up higher on the list but when I get inquiries they are automatically marked as fraud. And half of them are not even fraud because I end up emailing their actual email & I have even booked a few brides that were "fraud". So I am paying you basically for lead that you are taking away from me? And now I have had a few brides write reviews for me & they are saying those are fraud too! Then WeddingWire tells me I need to have my bride call them on their customer service line. I AM NOT asking my clients to call your customer service. This website is becoming a joke, sucks to see that The Knot & WeddingWire will soon become one.

I can't say it much better. I wish I read these reviews before placing my credit card and signing on the virtual line. Once they get you they have you and no amount of zero business leads will change their mind. They throw contract in your face and never shut up. I chose to finish paying them $50 a month for a year just to get me back on their free listing which is the only place anybody ever should go or otherwise they held my business free account on their website as hostage. Horrible business, horrible customer service and any "leads" you will get from them is going to be SPAM more than likely and nothing more! Read all the bad reviews here and see a pattern. Setup a FB page instead and boost a few posts for $1 a day and you will get tons of great leads over time.

I am the proud mama of 3 girls! We used weddingwire.com to plan the older two daughters weddings and now it is time for the "baby" to plan her wedding. I was at a loss for how to retrieve our guest list info. I reached out to weddingwire.com and lo and behold there was a wonderful woman, Michelle who was able to quickly help me. Phew! This truly will save me from having to pull my hair out retrieving all of the addresses again.
Thank you weddingwire.com!

We paid in an annual premium $1499 for a year to be featured locally and put our band in a visible position for gigs. We got zero REAL leads and a bunch of scammers contacting us. They have a policy that you can cancel 6 months in and get a 50% refund which we ARE doing, but to think that we spent half of that money waisting our time talking to scammers and trying to listen to them on how to make our weddingwire better. This company is a rip off and I don't suggest using it. Their customer service led us on and have not helped us. We do weddings and professional events all the time and the fact that this site can't get us one gig is rediculous. Complete waist of our time and money. DO NOT USE THEIR SERVICE!

I joined as a member But the place is incredibly biased and the administration is obscenely rude. Basically if you see anything I post to the WeddingWire line they will delete your account. The community is nothing but a bunch of catty $#*!es who will attack you if you were doing anything in your wedding other than 100% the wedding wire way. I recommend you stay far away do not give any business to their vendors, encourage your vendors to close their account and use wedding bee

You would think that the easiest task in planning my wedding would be adding guests to the wedding wire guest list, not! I've sent numerous emails back and forth because my guests are not able to RSVP through the website. This is a disaster and I've spent more time on trying to create the guest list and get my guests registered than I have done on anything else for my wedding. I do not recommend using this site because it is not user friendly. My wedding planning has been mostly stress free except for this process! My advice SKIP THIS, especially if you're going to have to spend the money (like I do) to send out hard copy RSVP cards.

The Wedding Industry and Sales are so very competitive! You must be customer driven, look outside the box, make sure you are in touch with your clients' needs and remember without them, there is no need for you. As a Wedding Photographer, (3rd career US Marine, Director of Procurement for AT&T & Owner/Photographer of Reflections Creative Photography), we know that we must live this every day and if we don't, someone else will fill in for us very quickly.
We have been doing Wedding Photography for 38 years, part and now full time, accomplished over 2600 Weddings and Special Events and until 2017 did no paid advertising. For years Wedding Wire and The Knot would call to try and get us to sign on with them. In 2016, we saw a slight down click in our numbers because of the increase in the number of new photographers in our marketing area, (some professional, many not but all who made an impact on the numbers), so in 2017 we finally took the call from WW. After the sales presentation, other than unsubstantiated % increases we opted to go with The Knot, who put their efforts were their mouth was. BTW at that time we had over 100 WW reviews on a free site. In 2017 and 2018, approximately 45% of our business came from the Knot and we won Best of Weddings in our 1st year. So, in late 2017, a new sales person from WW called; I challenged him with the same questions as I had the others and the sales team for the Knot. Apparently, I was too challenging for him and he refused to work with me anymore and passed me off to his Boss, Brian Mate. After some basic discussions, we opted to take a "Professional Listing" to see how it worked out for a year. It was then, that I was put in touch with Mike Dillon what a breath of fresh air! Working with Mike was effortless, enlightening and instructive how to best showcase oneself within WW. Not only was he there at the onset, but with monthly updates and responsive to any and all of my inquiries.
This was like my ongoing experience at The Knot I hear from my Sales Manager often as well as the support staff. At WW only from Mike not once did I receive an inquiry from the Sales Staff as to how things were going, what could they do to help, etc. etc.! Now maybe that was mostly Mikes job, which he did superbly, but if I remember most Sales people make commissions off the sales so just "taking the money and run" is not cool in my eyes, you might as well be selling insurance or new cars!
OK enough ranking about the WW sales staff and back to Mike the shinning star of our WW relationship! We've opted to stop our paid listing at this point, not because of Mike's support, just the overall numbers. So, my bottom line Mike Dillon is a super star and covers the backsides of the guys who just book it! Thanks Mike maybe we'll do this again sometime
Respectively.
Lance W Ek
Owner/Photographer
Reflections Creative Photography, LLC

I had used the free service for a few years when I was contacted by a rep to upgrade to a level that would get me more exposure and improve my business. I spent over an hour on the phone with the rep going over all the information and discussing my concerns. I was specifically told by the rep that there was a loop hole and if the service wasn't working for me, that I could cancel in 6 months! A bold face lie! After 6 months, I tried to cancel and was told that because I chose to make monthly payments, the "loop hole" could not be used. I made it so very clear to the rep who signed me up, that I DID NOT WANT TO UPGRADE IF I COULDN'T CANCEL AFTER THE 6 MONTHS. She knew very well what she was doing and that she was being deceitful. The service did not work for me, I received 0 sales for the whole entire year, and I threw away $1,000. I sold more in prior years without the upgrade. The few leads I did receive with the upgrade were either spam or were for a service I didn't provide because their categories are too general. So save yourself money and grief by NOT using their upgraded services and listening to their lies.

Heather at Wedding Wire really helped us format and finalize the wedding website. We were not sure of their new platform and had trouble with getting it set up properly as we had never created a website before. Heather went above and beyond even reformatting some pages right before leaving on vacation. She answered all of our questions and helped us with work arounds if we didn't like the way a page was set up. Thank you Heather for relieving our stress and being so understanding! Our RSVPs are coming in over the website and we couldn't have done it without you! Great customer service-Thank you!