My company has been using WeddingWire for quite a while. In the beginning there was not too many problems/issues. But lately there staff is NO help at all, they can barely answer simple questions. Also, I am paying them a monthly fee to have our listing up higher on the list but when I get inquiries they are automatically marked as fraud. And half of them are not even fraud because I end up emailing their actual email & I have even booked a few brides that were "fraud". So I am paying you basically for lead that you are taking away from me? And now I have had a few brides write reviews for me & they are saying those are fraud too! Then WeddingWire tells me I need to have my bride call them on their customer service line. I AM NOT asking my clients to call your customer service. This website is becoming a joke, sucks to see that The Knot & WeddingWire will soon become one.
Hi Kailey,
We are sorry to hear about your experience! We would be happy to get you in touch with your Customer Success Manager to make sure you have the best contact information and to help address your concerns about your leads and reviews. When you have a moment, please reach out to us at support@weddingwire.com so we can further assist you!
-Lauren