I had used the free service for a few years when I was contacted by a rep to upgrade to a level that would get me more exposure and improve my business. I spent over an hour on the phone with the rep going over all the information and discussing my concerns. I was specifically told by the rep that there was a loop hole and if the service wasn't working for me, that I could cancel in 6 months! A bold face lie! After 6 months, I tried to cancel and was told that because I chose to make monthly payments, the "loop hole" could not be used. I made it so very clear to the rep who signed me up, that I DID NOT WANT TO UPGRADE IF I COULDN'T CANCEL AFTER THE 6 MONTHS. She knew very well what she was doing and that she was being deceitful. The service did not work for me, I received 0 sales for the whole entire year, and I threw away $1,000. I sold more in prior years without the upgrade. The few leads I did receive with the upgrade were either spam or were for a service I didn't provide because their categories are too general. So save yourself money and grief by NOT using their upgraded services and listening to their lies.
Hi Barbara,
We are sorry to hear about your experience. We would be happy to address your concerns in any way we can, please reach out to us at support@weddingwire.com so we can help!
-Lauren