Webs

This was a HUGE waste of money. I have had this site almost a whole year now (only a month more on my contract). The Help Center was extremely UNHELPFUL, and the whole site was hard to use and was not user friendly. I tried to figure out one problem for over two months and contacted the Webs Help Center to help me figure out how to fix the problem. Not only were they very slow in responding, I had a different person respond to me each email, and at the end of it all they couldn't even help me and referred me to contact a different site for help. This was a BIG waste of my money. Definitely NOT a good experience. I can't believe how bad Webs was! I kept thinking it must be my fault that I was having issues, but the same problem that took me over two months to figure out (which I never did figure out) took me all of two hours on a different domain site.

I recently purchased a starter pack and domain name for my website using webs.com and now I CAN NOT sign in because webs does not recognize my EMAIL! I have messaged them repeatedly over and over again and they have not responded. I paid for a 1-year domain name, so if they do not FIX this, I'm going to have to take legal action.

I have been a premium member for over 6 years... there has always been issues, but usually get resolved.
In late October, there was a serious issue, and many websites have been rendered useless... and not free sites, the paid ones.
Going on 2 months now, with my site not usable, I have tried every avenue to get a response from Webs---- EMAIL, CHAT, 2 FACEBOOK PAGES AND THEIR SUPPORT PAGE... nothing.
They have gone from a decent company, to a shameful company that has ZERO support for paying customers.

At one time Webs.com was fun, now it's a bloody nightmare. STAY AWAY FROM THIS COMPANY, IT IS A VISTA PRINT PRODUCT AND IT IS GARBAGE. Over a year now nothing but ongoing problems AND ISSUES and downed wewbsite, and features disappearing, and functions not working, glitches, and site not loading. It has wasted hundreds of hours of my time trying to get help, and getting none. Support is non existent, Chat support can't help with anything. These guys are total bozos, and don't know how to fix a damn thing...

Any company would be better than this one. Sadly I am stuck with it.

The GOOD: WEBS isn't bad by any means. They just have to take care of their current issues. Unfortunately, the current issues outweighs the good that the host offers. WEBS offers a site carousel (scrolling content), allows members to create a profile on your website, add friends, post on forums, comment on blog entries, etc. all under one account. In addition, WEBS offers custom HTML (not to be mistaken with custom CSS), password protected pages, meta descriptions, built-in apps and more. If you have a small business, a PRO package includes an eCommerce store with custom e-mail addresses.

The BAD: Webs currently is limited. You cannot add tags in your forum, you can't moderate content and you cannot (for the time being) search your forum because their code is broken. Also, mobile users have to have Flash in their browsers if they want to post something new. Most devices nowadays don't have or support Flash. Also, be aware. Their prices show you annual prices first! Not monthly prices, although they do have flexible payment options. Lastly, you cannot cancel in the middle. You can turn auto-renew off, but you won't be able to delete your site until your subscription is up. I don't mind any of these, the only thing I mind is having users use the mobile site. It's a golden, 10/10 host and I can't wait until they fix their issues.

I am a high school German teacher. I rely on my webs.com hosted website for my classroom. Instead of being able to keep my students working and motivated in class, I have to tell them flat out that my website is down for the day or longer, and that we need to use paper copies of the work we are completing. (www.cashgerman.com)

I also run a non-profit business called the Pennsylvania Equality Project. I have been unable to update the page to the degree I would like several times over the past few months. Every time I go to either page for updates, I am reminded that webs will be updating their servers on 9/20/17 from about 2 hours. I don't need the constant reminder of what they plan to do for me in several days. I want some answers about why my pages keep getting DNS errors. I am paid up through February on my German site, and through mid-October on my non-profit page. When these agreements each expire, I am moving my business to another website hosting platform. Goodbye Webs. You won't be getting any more money from me.

If I could I would give Webs.com ZERO stars
They have gone from a half decent hoster at reasonable prices (still useless support) many years ago to a hoster that is far more expensive, less features and still woeful support
AVOID AT ALL COSTS - see my review below for more details -

I raised a support ticket 48 hours ago regarding a problem and replied to the email from Webs support 11 hours ago. I have now submitted 6 requests to their support
THE PROBLEM STILL REMAINS...
I still have other web sites with Webs but are now very seriously considering hosting them all elsewhere
Webs support has always been woeful in trying to resolve
Issues both in terms of time and resolution Initially (many years ago) the hosting cost was cheaper and the hosting had more useful build qualities. They are not cheap any more but the chat support you have to now pay for
My experience is based upon having hosted (and still have hosted with them) several web sites with them for longer than 10 years

Horrible. No customer service. I had to do a research to find their phone number even though they stated on the site that I need to speak to a rep in order to get my refund for THEIR UNAUTHORIZED WITHDRAWAL from my funds. My institution will reverse the payment and refund the money that they stole. Btw, anyone needing to call them, it is *******285 and also sign up for gethuman.com/call-back/Webs-com ti talk to a human being. After getting my refund I am done with them forever. Please find another website hosting company. At least one with a legitimate contact info offered on the site. This one has zero customer service. I just fell upon this url and it explains why Webs.com has no customer service and all of the unauthorized automatic payments made them. The site is owned by Vista Print and Vista Print chooses not to maintain the site. It is simply on auto pilot. NO ONE WORKS THERE ANYMORE accept a few virtual assistants that do not know anything about the product and can not solve any problems because they are not the problem solvers. Vista Print is and they do not want to be bothered with the problems of webs.com, just interested in getting money from the automated unaturhorized/. STOLEN money. Therefore, I will no longer be using Vista Print either. Here''s the site: www.sitebuilderreport.com/webs-review

Hi,
My problems with webs.com continue.
After two years of terrible support and site issues, now I found out that I can not disable the option "auto renew", which automatically takes my money each year.
I want to disable this account and I want my money back. I wrote to their support, but I am not expecting anything.

PS:
Here is their answer:

***************WEBS ANSWER
Welcome to Webs Billing Support.

From your email I gather your payment account was charged for services which are no longer required. I truly apologize for this inconvenience and I will be happy to assist you.

My records indicate that the automatic renewal of your domain name (...) was enabled which resulted in the renewal for one year at the cost of $29.95.

We do try to prevent unwanted renewals by alerting our customers as such notification emails are sent 90, 60, 45, 30, 15, and 1 day before we process the renewal of the domain name.

I really wish I could grant your request for a refund of the domain renewal fee; however, I am unable to as our Webs.com Domain Registration terms of service outlines that domain names and domain related services are non-refundable.

To prevent any further automatic renewals, I have scheduled your domain name to be canceled at the end of the current billing period; January 2,2016. As such, no further charges will be applied to your payment account for this subscription.

I again apologize for any inconvenience caused. Please do not hesitate to respond to this email should you have additional questions or concerns
**********************END OF WEBS ANSWER

As you see, this is not an appropriate behaviour.

I have been with Webs.com since 2009 and u until about a year ago I had no problems other than the fact that they use a lot of outdated apps for their contact, blog, and calendar features. One would think that by now they would have had developers integrate social media plugin's and a means for bloggers to monetize their blogs. As it stands you would need to have a blog on another platform and then incorporate the link to that page into your website navigation. But I digress.

My real issue with webs is that they have suffered numerous lengthy outages that have taken down user website and ability to access their dashboards, without ever notifying us. I would learn my site was down by potential customers, or users of my e-blast who couldn't access content via links in my newsletters. Calling them is only accessible to their premium subscribers so the rest of us are at the mercy of their chat platform. I am not sure if Erin ad Mary are the only two employees or if those are the standard names used for their CSR's. It doesn't really matter because they rarely have anything to say other than our engineers are working on it.

Currently, users are experiencing the inability to upload images and video to their sites. I came across this issue two weeks ago when I tried to upload a photo for my newest blog. So much for keeping content current, and by the way, this impedes my ability to to create new e-blasts. As it stands I am paying an annual subscription that I either can't access or can't utilize all of its promised features. In addition I can't use my e-newsletter service that is for the purpose of sharing content from my site.

Hello! Welcome to WEBS. How are you doing today?
Lo: my website is down. Its wipeddown.com. Please help
Misty: Welcome back. It will auto renew on 03/21/2016
Lo: id prefer to have it back up and running today if at all possible
Misty: Unfortunately it has to be auto renewed, I'm sorry.
Lo: there is no one who can set it to autorenew today?
Misty: No, I'm sorry.
Lo: i need to speak with a supervisor then. Do you have a number that i can call to reach one
Misty: Phone support is offered to our Pro package customers only with a Sitebuilder 3 account.
Misty: If you have the Pro package, please click on the Support button at the top right of your account and select Phone Support.

Misty: You will only see this as an option if you have the Pro package on the account. Phone support hours are M-F 9am-5pm EST.

Lo: is it possible to have wes release the domain
Lo: *webs
Misty: that's something you'd need to ask the domains team about. You can email them through the account: go to Dashboard, Support, then to Email support.
Lo: does webs receive a lot of negative feedback in regard to their customer service, or lack there of?
Misty: Not that I am aware of.
Misty: I assure you, if I could manually renew your domain name I would. It has to auto renew in the system. I'm sorry.
Lo: thats ridiculous
Lo: i run a business and the only way my clients can schedule appointments is through my website
Lo: all of my promotional material, online and in print, route my customers to my website
Misty: Your site is available via wipemedownva.com
Lo: i have a customers calling me every hour asking me if im still in business, and if so, why is my website down
Lo: its completely unprofessional of me and my business
Misty: I am very sorry, Lo. I wish there was more that we in chat support could do. Unfortunately there isn't.
Lo: you're telling me not to worry about my recently amputated leg because i still have another one.