I've been using Webs.com since I first started publishing, back in 2010 or so. They were very simple websites, but they were easy to build and it was free. I eventually paid for my own domain. But the 10 pages I used to be able to have on the free site suddenly said I couldn't go over 5, with no warning. So... I sucked it up and I paid for premium (so that I could use unlimited pages) which required me to sign up for a premium package. But I was adding the premium before my domain had expired and the started package includes a domain. So I went into their forums and specifically asked if the "free domain" I would get from the starter package could be used for my current domain. I was told, "Oh yeah, sure," that the "coupon" i get would be automatically applied to my account. But it didn't. The time came that my domain was expiring (a domain name that is now attached to every book I've published). When I inquired why this wasn't happening, the guy who emailed me back said something along the lines of, "Oh sorry, she was wrong, the coupons can only be used on NEW sites." So, I paid to keep my domain, because transferring the domain somewhere is a pain and I didn't have enough time to look into it. I still have that "free domain" coupon, because I can't use it.

Sometime last year is when I started noticing the big problems. Website pages would lag on loading, or the site would go down completely. It always came back up and I still had at least a year on my domain. But one day, the site builder stopped working. Long story short, I found they deleted the theme I only just a week prior switched, rendering it useless. Without even bothering to tell me. I found out when my website wouldn't publish.

Then the site builder went down. I couldn't even access my dashboard, let alone pay for a subscription had I wanted to. Nothing worked. And apparently it happened to hundreds of sites and the only answers we were given was along the lines of "we're working on it."

Eventually, the problem got fixed, but it went down again recently. I currently canNOT turn off my "auto-renew" on my domain (and I want to because they're not getting anymore of my money). Odd pictures just started showing up on my published website. As in, pictures that aren't even in my files. And the pictures that were supposed to be there were still in my files. It made no sense. I had to re-upload the very same pictures. Something I've had do a lot over the last couple of years.

So I went looking into their help forums. They used to leave threads telling us what problems they were noticing etc. Suddenly there are NONE of these threads. Just a very generic "help" menu. I sent them an email, telling them about the problems i was having, but heard nothing.

Also, they send me a LOT of spam when they have sale on premium packages. I'm already a premium member, yet they still send me these. At least 1 every day. Oh, and when you sign up for the premium packages, they also don't tell you that their "premium themes" don't apply to the "starter" package (which I only subscribe for so I can get unlimited pages). You have to pay for the more expensive package if you want anything other than a no-frills theme.

I have a few months left before my domain runs out next (I paid for 2 years; they never told me 1 year was possible. I only found out from other users on their FB page), but I'm going to take the time to transfer my domain somewhere else. Because the site just isn't as good as it used to be anymore and I'm sick of it. If I end up losing my domain name I'm going to be really angry.

I starting using webs.com in 5th grade to build stupid websites for my friends because it was free to use and I liked building websites. Fast forward to the summer of 2015 when I decided I wanted to create a professional website for my photography. I used webs because it was the cheapest option and the only site I felt comfortable using. At first, I loved the look of my site and I felt like a real professional. When I started looking at other photographers' websites for inspiration and guidance, I began to notice how unprofessional my site looked compared to theirs. I decided to reach out to webs.com and asked to transfer my domain in early 2016 and was told I couldn't. I just stuck with the site hoping I could make it look more professional but couldn't. Now a year later, I'm FINALLY just being able to transfer my domain to another service that has more professional templates and is easier to contact. I requested a domain transfer on Janurary 21,2017 and was told that the transfer would be complete on Janurary 28,2017 at 1:55AM. It is now 12:30PM on Janurary 28th and my domain still hasn't transferred. When I contacted the support team, I was told that they would let the senior techs know about my situation and they'd complete the transfer. When I asked to speak to a supervisor or a senior tech, I was told that they're not available on weekends and theyll take care of my request on Monday. I've never experienced such unprofessionalism from a company before. I can't wait to break away from webs and start my site from scratch.

If you're looking to create a website for your company, stay away from webs.com because they're unprofessional and your site will look unprofessional.

The first year I signed up because it was advertised as FREE, then I eventually fell victim to paying the upgrade fees since the functionality of the website and data storage seemed very limited otherwise. They even sold me on buying the domain name for my site so I could lose the ". webs.com" thing but never- ever- have I felt it was worth it. The templates, options, styles and accessibility are low level and I constantly had issues getting my site to load from various devices and computers (no, it was not the internet speed or device- every other page loaded fine) and I could rarely even log in to the members portal to maintain or tailor my site.

But of course they will not take customer service calls and only accept emails to which they will not respond. And OF COURSE they continue to automatically deduct $100 out of my account annually even though I have not been able to do anything with the site for at least the past two years. I feel absolutely scammed. Legitimate businesses do not create blockades between their customers and the customer service agents, legit businesses know that customer service is the best way to keep your customers happy, troubleshoot any problems they may encounter and keep their company reputation clean. The fact that I have written several emails with no reply, makes me feel like I've been swindled and they know I'm trying to gripe about it, so they ignore me. Classy.

It's horrifying seeing all of the complaints and similar stories written here, but also makes it even more clear I am not the only one dealing with this. I truly hope a class action lawsuit develops at some point so we can all just be reimbursed the money we paid for these services we never were able to use. It's a disgrace. I manage the office of a customer service call-center comprised of nothing but individuals entirely dedicated to making sure each any every customer is happy and satisfied. We have had to give large discounts, free products and even full reimbursements back to people in order to achieve this, but you know what? Those people were left with a sweet taste in their mouth and a wonderful impression of the business... And are therefor, STILL CUSTOMERS and tell other people favorable things about our business so those people also become customers... And that's what business is all about.

That's how it works- IF you run a legitimate operation. You don't weasel people out of their money, leave them with a crappy product and then when they reach out to you for help you turn the other way while still collecting their money... That's criminal and pathetic. Shame on you folks at Webs.com.

TISK, TISK.

Came across this review today, as I am exploring alternatives to Webs.

While I have had great success utilizing their interface for the theatre I work for http://www.strangebedfellowstheatre.com I have had some issues with the limitations of the site builder.
Templates often go wonky when switching, but that's only an issue for the first while for a site. Updates are VERY smooth, and the page linking utility is a great tool. Occassionally the publish command does not execute properly, and you may need to re-edit though.

Service is soundly "meh" and while I have gotten all issues resolved EVENTUALLY, the amount of time it took was irritating. This could be improved!

I work with WordPress elsewhere, and have considered uCoz, but for now, we'll stick out our subscription with Webs before moving. I'm honestly impressed with what CAN be done with the system, but it leaves a lot on the table.

Good starting system, though there may be alternatives that better serve your needs out there.

Right now Webs and I are in a war and we're having words. Last September, they took down my website, reporting it as abuse of violations. Let me explain that this, because it is NOT fair. Back when I had SiteBuilder 2, I was building up Web Credit points, where I got to add GB storage and GB bandwidth, and unlimited pages throughout my 5 years. After doing an experiment on the current SiteBuilder 3, I decided to move on forward. These Web Credit points don't exist anymore, and I had a few thousand points left over. I asked someone about those Web Credit points and what would happen to them in the current site builder. He told me to just use them up, because they will be worthless in Builder 3. Then I asked if my purchases with those features will be there forever and the guy said "yes." So I purchased all the storage and bandwidth GBs I'll ever need and I activated the Unlimited Pages feature. Then when everything was ready to go, I moved into the SiteBuilder 3. I'll get into some of the issues I had with SiteBuilder 3 between moving in, and when the plug was pulled on me later, but I want to stay relevant. After a month of fighting with site glitches (never ends), and asking for help through their email system, one of them pulled the plug on my site and reported it as abuse of violation of service. Their reason was that I had unlimited pages while having a FREE account, and they also threw a previous post I made at me when I told them to just answer my question and concern instead of pressuring me to buy a Premium Package in order for them to answer me, because it won't work on me. I told them, in a fiery way, that they had no right to take it away from me and for that reason is unfair. They told me to spend my Credit points on free features, including the unlimited pages and now they take it down for having those unlimited pages while punishing me for telling them to back off trying to persuade me to buy those rip off Premium Packages because I won't work on me. Now that free unlimited pages feature expired on September 22, but again, I have the Unlimited Pages feature active, and it remained active until someone there needed to take my ranting over a site glitch as an opportunity to punish me and take it down for having a feature they allowed me to have, even after the September 22 deadline (they knew I had it active for 3 weeks and I was still able to make pages when I wasn't suppose to). The guy who took down my site told me that in order for him to give it back to me, I have to strip my site down to near nothing, then they want me to pay them for one of those rip off Premium Packages, then I can have my site back to where it was October 9 (the day before it was stolen from me). So they want me to strip away 5 years of my life, 5 years worth of hard work, 5 years of god knows what happened to my computer through those Web Credit points, just so they can take "stop trying to persuade me to buy a Premium Package, it won't work" as an opportunity to punk with me. One of their so-called customer service agents said that my site won't be unfrozen and if it's not logged into or anyone visits it after 60 days, the site will disappear forever. So my latest reply had an exchange of words including calling them crooks, gangsters, punks and some with 4 letters I can't post here. I even told them how wrong it is that to get their phone number you have to pay for the Pro package ($22/month starting), then I told them that I should charge them for all the stress they caused me these past 5 years. I later told them that if I were to do to a customer what you guys did to me and many other's do you think I have a job after that... NO! Then I ended with that Webs has a lower approval rating than President Obama and reminded them how well it went this past election to a guy who has a better approval rating than them. I wanted to cave in and buy the cheapest STARTER package, but I was going to wait until after the New Year to do it, but the price went up on that too. So as far as I can tell, my site with Webs is gone forever, and so is the 5 years that I had invested in it. 5 years, that is not a short amount of time! I mean, they give you things for free (through credit points), then they take it away from you by including it in a pay package, and then they beat you up for money. Why should I pay for something that they let me have for nothing for 5 years and as big as it was? I swear Webs has got to be fully run by punk kids who aren't even 25 years old, just based on their punk style of "service."

Now let's focus on the common issues to expect when dealing with Webs:

1 Log in troubles. You have the correct information and it keeps you in the same login screen. You need to login using an InPrivate feature on your browser.

2 You can't copy-paste from your document onto the page without the format changing to its default settings (ugly font, gray color, size 10)

3 The list of My Pages doesn't show up anything but a blank screen. I told them about this and they said that I have too many pages. I'm like: how can you have too many pages while having unlimited pages?

4 As you can see by my rant, service sucks. You have to submit your question in the form of a community forum and hope that someone replies. There is no phone number (unless you pay $22 a month, but there's a site that has it for nothing), to have to pay extra to have the chat and email feature. Towards the past few months, they won't talk to you unless you buy a Premium Package, and they say that instead of flat out answering your question.

5 I insert images, and the images turned into an X instead of the picture.

6 I insert page links on texts, and it slowed down my computer for several minutes before allowing to paste it in. It should only take 10 seconds, not 3 minutes.

7 My pages now have Webs advertisement on the footer of my site.

8 Speaking of footers, that is now something once free, now you have to pay for it. I don't want to pay to remove their advertisement banner and replace it with my footer saying Copyright [site title] 2009 - 2014.

9 Things once free, now they push you to purchase: unlimited pages, site stats (visitors), SEO, emails, footer, widgets, apps, and some other things I haven't used before.

10 Free package gives you next to nothing to use. They only give you 50MBs of storage, 10 pages (the home page counts as one), not much of contact service, hardly any bandwidth. So as you can see why I took advantage of those Web Credit points when it was around, because I don't need everything in those Premium Package, just a few GBs of storage, bandwidth and unlimited pages.

11 You delete pages, but it's still there, but as a dead link.

12 Sometimes you can't change the format of your text, because it will keep it in the same font, color and size.

13 You can't adjust the size of your pictures. You have to guess of what the correct length and width is.

14 The slideshow only gives you up to 5 seconds before the picture slides over. I like 20 seconds to accommodate for my Resident Evil in-game files in picture form. Also I can't get rid of the image boarders.

15 There's obviously more issues that I can't remember on the spot, but there's 5 years worth I and many others had to live with.

After reading Reviews from those who pay for those Premium Packages, I will say that unless Webs restores my site and get over this punking around stuff they're doing with me (taking my site down as punishment for not buying a Premium Package and having a features still active when they told me to), I will just Resident Evil Umbrella die in Webs and I will go somewhere else. There's no way I will put money into a site that pulled this punk trash on me by some jerk kids with the IQ of mustard and the personality of a politician. I can't imagine putting money into this site now, and then they find another reason to keep me and my site held down. They gave things for free for years, then they take it away from you and include it in their pay packages, force charge you for it, then they take your previous posts and use it against you. Again they knew I had those unlimited pages feature for a month after it was forced onto those pay packages; they just took me down because the people are just punk kids causing trouble. Sometimes capitalism isn't always great because Webs knows how to make some of it unattractive while they take advantage of their customers.

Remember Webs what I said in those emails, you started this fight, you escalated this situation to the point we're having hot words can't be mentioned here and you know why you did it, and don't act like it's all my fault when you let me have Resident Evil Umbrella in its pre-suspension condition for 5 years and now you have to make a problem over it. You will NEVER get a single buck off of me after seeing your daily NeverEnding annoying site glitches and the unprofessional way you handle your customers, how you beat up your customers for money. Remember what I said in the last email I sent you, you're fighting a losing battle against me, and YOU troublemaking punks over there started this fight and you know how it started; DON'T LIE, I'm NOT stupid! So you think you got me licked, but you're going to rue the day when my site is gone forever and it's put somewhere else, because I'm looking for better alternatives to you while I'm trying to force you to do the right thing and restore Resident Evil Umbrella, since you guys are into forcing, I'll do some forcing of my own.

That's all... for now.

Thanks for providing this website buillder. I like it

Awesome! And free! :D

This is a great website...