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Review of HostGator

HostGator reviews

32 reviews
Houston, Texas 77092, United States
Tel: +1-866-964-2867
feedback@hostgator.com

32 Reviews From Our Community

Service
3
Value
3
Shipping
2
Returns
2
Quality
3

All Reviews

alaskam
1 review
0 helpful votes
9/15/19

Every body Should use the business but without profit. Good luck good and very good gadho the great and besic knowladhebj ita awesome

Response from Erinn H., HostGator Representative
Hi Alaska!

Wow, thanks for the great review. We appreciate you taking the time to share your positive experience with us. We're glad to have you as a member of the HostGator Family!

Erinn
Customer Advocate at HostGator
bradyb43
1 review
0 helpful votes
8/3/19

They lure you in with the promise of their basic plan and it's functionality, but what they don't make obvious is that they are limited by their usage of plug ins and software to programs that make you pay for full functionality and mislead you with free trials that CHARGE YOUR CARD.

On top of that they make you feel safe with a 30 day refund but if you look within the fine print: "If your plan includes a free domain name and you cancel within 1 year, our standard fee of $17.99 for the domain name (and any
applicable taxes) (the "Domain Name Fee") will be deducted from your refund." While at the same time they keep the domain name.

So yes. In a word: trap.

Response from Erinn H., HostGator Representative
Hi Brady,

Feeling deceived is never a good feeling.

However, here at HostGator we feel that we are very transparent about how everything works. On our homepage and in our Terms of Service (https://www.hostgator.com/tos), that you must agree to in order to purchase anything with us, we clearly state our cancellation, renewal and refund policies. We give you 45 days to cancel and request a refund which is more than almost any web hosting company.

As for free trials, that's how they work for the vast majority of companies, so we're unclear what you were expecting. When you sign up for a free trial we tell you how long the free trial lasts and that if you don't cancel by the end of the trial period you will automatically be charged. This is very standard procedure for free trials.

Even the screen shot you shared shows that we want to be upfront with our users. It tells you that you're on automatic renewal unless you cancel. It tells you where to find renewal rates. It tells you where to change and or remove payment methods. The email invites you to reach out for help or any questions. Finally it also gives you links to our Terms of Service, various policies and ways to contact us.

All of that being said, we'd like the chance to review your concerns with you. Please email us at reputation@endurance.com and we'll investigate and see if there's anything we can do. Thank you.

Erinn
Reputation Manager at HostGator
roanm8
2 reviews
0 helpful votes
7/18/19

They got my business for 2 simple reasons. They helped me transfer all of my data from my website to the new website for free and they were cheaper. Thanks

Response from Erinn H., HostGator Representative
Hey Roan,

We're so stoked to hear about your great experience. Welcome to #TeamGator!

Erinn
Reputation Manager at HostGator
lizag15
3 reviews
5 helpful votes
3/13/19

I had a good experience with this team and service. Lucky me I haven't problems with them. Good hosting, no complaints

Response from Erinn H., HostGator Representative
Hi Liza,

Thank you so much for the great review. We're so happy that you're happy! Please let us know if you need anything. Thanks!

Erinn
Reputation Manager at HostGator
waltn4
1 review
1 helpful vote
9/6/18

don't buy any hosting from Hostgator.Pay few extra $$$ and get hosting from another vendor.Very slow and un-reliable infrastructure. Most of the time my sites are down for GATEWAY TIMEOUT.Support sucks and they need more training. DON'T host with them

graemec14
3 reviews
20 helpful votes
5/24/18

Hostgator is normal hosting provider, it seems just ok to me. If you are planning to go big then move somewhere else. I switch myself to different hosting as well.

karusunek
Samuel P.
96 reviews
171 helpful votes
4/11/18

HostGator is a prime of example of what happens when a business tries to cut as many corners as possible with their web hosting. Since its inception, it seems it has been a standard procedure to store client passwords in plain text which is certainly not a great security practice (and was even known as a bad security practice in the early 2000s). They are often overselling their platform and thus are putting their clients in a bad position where there are not enough resources to serve all of their customers.

Their support is notoriously slow and agents often misunderstand what the client is asking, requiring multiple people to get involved when the issue is resolved by a single agent on competing services.

Would not recommend them at all even if you're in need of a cheap option.

mohamedi15
2 reviews
5 helpful votes
10/15/17

Bought a WP theme for its design and quality.

I hadn't known or read that Max Execution Time setting must be at least 300, whereas my HostGator cloud plan was set to just 30. And HG support said as per their policy on my plan, it is not possible increase it. I contacted more than 3 different support team members in HostGator and all of them said the same. Then I had submitted a hosting plan cancellation with HG.

Still I contacted my WP theme seller's support and requested to help the situation. Without even seconds delay, their team went out of their way and logged into my cPanel and WP admin (with my permission) and fixed the issue.within 30 mins.

Why HostGator support could not do that is a BIG question when they are trying to depict an image as highly customer focused company. However my WP theme seller company saved one of HG's cancellations :)

Remember, whether HostGator is good at supporting their customers or not, they know how to interrupt our YouTube movie to say "Nothing makes us happy more than helping our customers"

erickj6
2 reviews
5 helpful votes
7/6/17

Fraudulent company. They will not listen to you but will be quick to listen if you want to pay them to sabotage your competitor. If you have a website please DON'T host here. They will be ready to take money from your competitors and ask them to pay. when you come asking why your website was suspended they will close the chats and not even pick your calls.

They suspended my website and asked me to pay $5000 if i wanted if to be activated. fortunately, I had a backup. It if didn't have i was almost paying.

Tip for consumers: Avoid this is fraud and scam company.

Service
Value
Shipping
Returns
Quality
nikolad8
5 reviews
8 helpful votes
2/26/17

This site is a scam making a fake ilegal trafic not payin for the services what i give to them.They are making a fake trafic promising the visitors that they will pay tem for ther visites or task what they do for them.at the end they will scamm you

davids693
2 reviews
4 helpful votes
2/21/17

These guys became market leaders on good support and customer care. A while back they were acquired in a buyout and since then their attitude has dropped off a cliff. They do not support ticket system any more and if you wish to wait on the phone for 1+ hour waiting on their phone support I wish you luck. I had been a happy client for 10 + years but earlier this year they put their prices up, did not advise me and then just charged my paypal account the 30% increase without my consent. When I questioned them they said oh we notified everyone via their online blog. Avoid them like the plague!

timb141
1 review
6 helpful votes
12/1/16

I used hostgator during their promotional discounted offer. Their promotional offer was so cheap that I decided to buy multiple domains and use their hosting for my business. I checked hostgator reviews before I signed up. There were actually a lot of "stay away" reviews. Customers complained about getting charged for services they cancelled. I naively thought this won't happen to me. Boy, was I WRONG.

I requested to cancel my domain privacy service in April 2016. They told me everything is cancelled. I have the chat message and everything. in August 2016 I realized they were still charging my business card. I thought, wait this isn't right. At this point I still had Domains with them. But I signed up for an annual plan so I should only be billed annually. So I logged into my hostgator account and saw that they've been charging me for the same service I cancelled 4 months ago.

So I contact them again and ask what the heck is going on. They said that they were charging me for my other domains. Let me note that I had over 10 domains but only signed one of them up for domain privacy. So I made it clear in August that I want it cancelled for all domains not just one. They promised they would.

Guess what? You guessed right. It's now December 2016 and I'm still being charged. I had to dispute the charges with my credit card company. And they still continue to charge me. I have to get a new card because these guys are liars and scammers. I should have paid attention to the negative reviews. They make money off subscriptions that people forget about. They don't make cancellations!!

Stay away from Hostgator at all cost!!! They will never stop charging you!!!

inot1
3 reviews
8 helpful votes
10/18/16

I started live chat on hostgator, first waited for one hour for chat to start, then support guy is not replying for half an hour. Terrible experience, avoid them.

moinm2
3 reviews
5 helpful votes
10/2/16

Server up time was great but I am not happy with their security side , they don't apply security patches to shared cpanel servers that makes your website vulnerable to cyber attacks , they keep increasing prices and trying to up sell their products, technical support was unacceptable , I prefer iweb4 hosting

nishantp
27 reviews
61 helpful votes
9/26/16

1. Hostgator does'nt give quality support especially technical support. No way easy getting your way, solving your queries on cpanel &/ your websites,blogs.
2. They are good manipulators. Your server/s will be changed without any notice. Sometimes its apache, sometimes its nginx...you do'nt know. Then they tried to force Attracta (SEO company) on to its customers.
3. They stopped giving email support. Now its much harder to get them with Live Chat. Chat is often busy. Phone support is there but its useless.

pritamv
2 reviews
6 helpful votes
5/28/16

Just Sharing my experience with Hostgator.in(Bigrock)
They have Loopholes in the system, due to which customer data get compromised.
I have faced this issue with there service. For More Details and additional supporting documents pls call me on +91-7303302177 or mail me poojapatel19922@gmail.com

ede108
3 reviews
50 helpful votes
5/9/16

Do NOT use HostGator it is the Worst hosting ever, and here are some of the reasons :

1) HostGator claim to have 24/7 live support, they are lairs

a- To connect to the chat support you spend 3 hours waiting that is during working hours, at night hours forget it they do not exist.
b- They do NOT have Ticket support, means you can not submit a ticket asking help
c- They do NOT have email support, means you can not email them asking for help.
d- If you are patient enough and waited 3 hours to talk to the support, you will find that you waited for nothing as the support who will be talking to you, he himself needs support, in other words you will be talking to a guy God knows from which part of Asia who who is helpless himself.

2) HostGator.com (To save in bandwidth) will secretly disable the email functions in your websites, in which when someone sign up to your website he will not get the verification email which means he will never login to your website which means he will leave and never come back again.

* You will be paying thousands of dollars on marketing and you will be wondering why there are no new sign, actually there are sign ups but they do not get any email to complete the sign up process.

3) HostGator.com (To save in bandwidth) will secretly put a catching system on your websites, in which your website visitors will keep loading pages from their computer catch and they will keep seeing your website page they loaded the very first time, they will never be able to see any new changes or any new updates made in the website.

** You will be paying thousands of dollars on marketing and you will be wondering why there are no new conversions, how they will order or buy when the pages do not change to them, as they are loading pages form their computer catch.

*** So you know why you are getting it cheap??? because IT IS CHEAP.

* So with all these misuses of your hosting, along with literary no any support of any kind, you end destroying your business if you host it at HostGator.com

Do not get scammed by their ad that show instant 24/7 support, you will not get any support of any kind from them.

* We all go to HostGator.com because its cheap, but for the little amount that you save with hostgator you end destroying your entire business and losing everything you invested to make online business.

So you invested so much money and time to start an online business do not lose all your investment by hosting it at HostGator.com .

Hostgator has screwed my business, do not give them a chance to screw yours.

Tip for consumers: You invested so much money and time to start an online business do not lose all your investment by hosting it at HostGator.com . Hostgator has screwed my business, do not give them a chance to screw yours.

Service
Value
Shipping
Returns
Quality
davida155
2 reviews
11 helpful votes
6/28/15

I was with hostgator for years. As time progressed, I encountered more and more problems with my shared VM lagging out, and their 5-year old SpamAssassin system failing to properly prevent a large volume of spam from crowding my mailboxes. When I switched to another host, the spam issue completely disappeared, and my website has no latency issues anymore. On top of that, I found out Hostgator had been charging me for nearly two years for a service I cancelled; I missed it because it was billed exactly 10 days apart from another service of the same amount (so when reviewing finances they were never on the same screen, and I took it as the core hosting). Of course they wouldn't refund anything (even though the site was never used or accessed, which they refused to confirm). Ultimately, they have degraded to a terrible hosting provider and refuse to work with their customers on billing issues. As such I have removed all business, and I couldn't be happier. Stay away, and host elsewhere! (note I am purposely omitting the new hosting company so readers don't think I'm trying to sell another service)

abhinavs3
1 review
5 helpful votes
6/7/15

Nothing worst than this
GUYS PLEASE DONT WASTE YOUR MONEY & TIME!!!!
The worst hosting company in everything. I have lost my money and my time. I didnt even got the refund. Terrible service, they call you as Hello one time and another time as Sir/Madam.If you listen to me, please dont waste your time and money.
One friend recommend me this website, and i am not to going to forgive him for this cheating.
above are my webhostingreviews for hostgator

susanm97
1 review
1 helpful vote
12/9/14

I have not once had any downtime with hostgator. Every question I have had were answered quickly. I have recommended my friends to them and they have all been happy with them.

When I switched to my main income source of business being online, I put my faith into hostgator. I have been quite pleased with them. When you think hosting providers it comes down to just a few key things:

Price: You can get the first month hatchling plan for a penny (coupon code: PENNYSAVER), then its only about $7 a mmonth after that. I have not found anything with a similar price value.

Reliability: I work from home, and it is super important to have 100% uptime. Hostgator does this for me.

Speed: So, Google now can rank sites based on their loading speed. I have gotten every one of my sites on the first page of google with the speed that hostgator has.

Tools: They give you a lot of tools in the dashboard. You won't need half of them..buuut they are all nice to have just in case.

I highly recommend them.

jamesh138
7 reviews
9 helpful votes
11/20/14

I've used Host Gator for several years now and they have yet to let me down. Their customer service is fantastic, I highly recommend them.

marcn9
1 review
5 helpful votes
10/30/14

10/29 start-Reseller accounts have been down for over 30 hours now. No communication to customers, besides they are working on it. Many of us found out by calls in the middle of night early morning by our own clients. NO ETA at all. During the day Facebook and Twitter followers made replies and significant amount for these replies were deleted, including mine. My were appropriate but very factual. Several reports on Facebook of waiting for over an hour then starting to talk and be hung up on via live chat and phones. At one point no one would answer phone support or reply to social media.

Service
Value
Quality
jimt32
11 reviews
17 helpful votes
4/10/14

Have been using host gator for a few years, very good customer support and better priced than competition. Just make sure you choose your package carefully as you can overpay for what you need if not careful.

nn15
2 reviews
4 helpful votes
9/23/13

I have a shared account and also a reseller account with them. What I like the most is the support is knowledgable and helpful. I have many domains hosted with them, although there were hiccups because of my sites taking up some server resources, all of them were ironed out smoothly and politely.

If you need to try them for almost free (pay only $0.01), use the coupon code CPANELHOSTING.

You can also use the coupon code SERVERHOSTING to save 25% from your first bill.

lorraines7
1 review
2 helpful votes
9/13/13

I found hostgator .com have been very supportive re issue's I have had with setting up my Website and I like that they involve the use of green energy- invested in Wind Energy to help offset server emissions, use Wind Power and purchases certified Renewable Energy Credits (REC's).

Customer Questions & Answers

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Answer:

Hi Bill, We are most definitely a legit company. We've been in the web hosting business since 2002. We've recently been rated in #2 in the top 10 web hosting companies but The Top 10. https://web-hosting.thetop10sites.com/ You can also see our current web hosting offerings here: https://www.hostgator.com/ Please let us know if you have any other questions. Thanks! Erinn Reputation Manager for HostGator

By Erinn H., HostGator Representative
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