32 Reviews From Our Community
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Words do NOT describe my frustration with these people. My website keeps going down and they promise 99% UPTIME. My web company always calls me to tell me the website is down again and to upgrade my server. I call these people every day and get a different answer from every person I talk to. The customer service agents sound like little kids and they are very rude. AND to top it off, whenever I ask to speak to a supervisor they tell me NO! Finally, I got fed up with being told no to speak to someone that can help me so I reported my phone call. IF ANYONE EVER HAS A PROBLEM WITH THEM, THEY RECORD ALL PHONE CALLS. All you have to do is email support@hostgator.com with the time you called, number you called from, and the first name and last initial of the person you spoke with. I have now had 5 apology letters from hostgator.com. My service has improved but they still get 1 star for how unprofessional their agents are.
- Helpful? Yes 7
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Best service i ever had. Real 24/7 Support. Since i switched to them never had any issue unless until the downtime that is 0.02% per month.[Dedicated Server Linux]
- Helpful? Yes 1
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I hosted one of my web on this site and they are good except few issues , they resolve it in few hours...
On the whole good one
- Helpful? Yes 1
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After being with them 3 months and asking about sending 150,000 emails at one time, they finally tell me they don't allow purchased mailing lists no matter how good they are!! Getting information from them the whole time was like pulling teeth! Alot of kindergarten responses!!! SUUUCH a stressful time in my life because of them! On the phone everyday at least twice per day!!! They messed up my upgrade /transfer and problems with the site ever since. They refused to re-do the transfer the right way and fix every little thing as we go along!!!
- Helpful? Yes 4
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I used hostgator for about 5 years, no real trouble with them and the prices seem to be quite a bit cheaper than anyone else. I would recommend them to anyone with a small business site
- Helpful? Yes 2
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Before HostGator I paid exorbitant prices for hosting and bandwidth. After I got burned with my previous host I signed up with HostGator and have been very pleased for several years now. Customer service is excellent with real people available 24/7 either by phone or via IM chat. I have the business plan and am very satisfied with the services. Great Uptime and good speed. Reasonable pricing. Highly Recommend.
- Helpful? Yes 1
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I have 5 accounts with HostGator. I opened my 1st account 5 years ago and I have NOTHING to complain about in 5 years of service!
I had the "chance" to try other hosts, and they don't compare to HostGator. I tried to request a dedicated IP and install an SSL with another host and it took about a week! Completely ridiculous!
The same thing with HostGator took a whole 2 hours!
Excellent product, extremely quick customer service, knowledgeable staff. Oh, and did I mention the prices are extremely competitive?
If you find my review helpful, please consider using my referral link: http://bit.ly/c7fJZA
Thank you!
- Helpful? Yes 3
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Customer Questions & Answers
Votes Thanks for voting!
Hi Bill, We are most definitely a legit company. We've been in the web hosting business since 2002. We've recently been rated in #2 in the top 10 web hosting companies but The Top 10. https://web-hosting.thetop10sites.com/ You can also see our current web hosting offerings here: https://www.hostgator.com/ Please let us know if you have any other questions. Thanks! Erinn Reputation Manager for HostGator
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About HostGator (from the business)
In 2006, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas. In June 2006, the company opened its first international office in Canada.
In 2008, Inc. Magazine ranked HostGator in its list of fastest growing companies at 21 in the United States and 1 in the Houston-Sugar Land-Baytown, Texas area[8] The same year, HostGator decided to make their hosting service green hosting by working with Integrated Ecosystem Market Services.
Also, in 2008, HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
In 2010, an office was added in Austin, Texas.
In May 2011, HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
On July 13, 2012, HostGator was sold to Endurance International Group (EIG).
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