business logo of HostGator

HostGator

Overview

HostGator has a rating of 3.6 stars from 13,422 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HostGator most frequently mention customer service, long time and many years. HostGator ranks 2nd among Web Hosting sites.

service
1,070
value
88
shipping
38
returns
51
quality
247
This company does not typically respond to reviews
How would you rate HostGator?
grey star
grey star
grey star
grey star
grey star
Maryland
1 review
0 helpful votes
Follow Diana L.
Unfollow Diana L.
Send Message
Share Review
Report Review

If I send someone the link to my company through an email or a text, they can click on it and get to the site however, if someone types my domain in the URL search box, it will not reach my site. How do I fix this?

Date of experience: August 4, 2024
Canada
1 review
0 helpful votes
Follow Steven M.
Unfollow Steven M.
Send Message
Share Review
Report Review

Easy and could get a hold of customer service at any point of my day. Thanks

Date of experience: October 2, 2024
Hong Kong
1 review
0 helpful votes
Follow Stewart W.
Unfollow Stewart W.
Send Message
Share Review
Report Review

Really responsive and to the point!
September 3, 2024

Really responsive and to the point! Was in trouble and worrying about the problems I encountered. Helped me to unravel the issues in a second so that I can concentrate on my work.

Date of experience: August 24, 2024
Texas
1 review
0 helpful votes
Follow Pablo F.
Unfollow Pablo F.
Send Message
Share Review
Report Review

It's been a great experience
July 15, 2024

It's been a great experience. I made all necessary changes to my new server using the chat tool and everything I needed was handled quickly and correctly. It was also nice to receive a few calls from HostGator support checking in to see how things were going. That is Proactive! Highly recommended.

Date of experience: July 5, 2024
Israel
0 reviews
0 helpful votes
Follow boaz s.
Unfollow boaz s.
Send Message
Share Review
Report Review

The site is active, thank you
October 15, 2024

The site is active, thank you
The site is active, thank you The site is active, thank you, The site is active, thank you The site is active, thank you The site is active, thank you The site is active, thank you The site is active, thank you The site is active, thank you

Date of experience: October 5, 2024
New York
2 reviews
0 helpful votes
Follow Ashley E.
Unfollow Ashley E.
Send Message
Share Review
Report Review

I'm pretty hands off with it
December 5, 2024

I'm pretty hands off with it. I made my website but I don't really update it.

Date of experience: November 25, 2024
New York
1 review
0 helpful votes
Follow Selina V.
Unfollow Selina V.
Send Message
Share Review
Report Review

I'm so glad that I host with HostGator because I'm not a website developer or designer, but through talking with customer support I've become familiar with the terminology and process. The support staff are always patient and knowledgeable and I've never felt dumb for asking questions! They always find a solution to my problem, which makes me feel empowered to continue creating more sites with them. I'm really satisfied with my experience!

Date of experience: July 5, 2024
California
1 review
0 helpful votes
Follow Astrid K.
Unfollow Astrid K.
Send Message
Share Review
Report Review

My experience has been a bit challenging at times, but overall the customer service agents professionalism and pleasant attitudes and have kept me patient and willing to continue business with Host Gator

Date of experience: July 1, 2024
Canada
1 review
0 helpful votes
Follow Jim Z.
Unfollow Jim Z.
Send Message
Share Review
Report Review

The technical team responded my application quickly
September 26, 2024

The technical team responded my application quickly. Their skill and knowledge are very rich. They gave us very useful suggestions to check the problem and trouble shooting at my end. They solved the problem quickly. My website working well right now. Thank you for all effort on solving the issue of website with websites being intermittently down. My business is almost not affected by this issue.
Any way, thank you for all

Date of experience: September 16, 2024
Australia
1 review
0 helpful votes
Follow Michael A.
Unfollow Michael A.
Send Message
Share Review
Report Review

Hostgator is a good value reliable internet service provider. I have had very few performance issues and outages in the 3 years I have been using their services, Thank you.

Date of experience: August 14, 2024
Mexico
1 review
0 helpful votes
Follow Claudia V.
Unfollow Claudia V.
Send Message
Share Review
Report Review

It is extremely useful that we have acess to word press through yor platform. The other think I like very much is that you include the SSL certificate.
I liked very much my experience with hostgator.

Date of experience: August 25, 2024
Georgia
2 reviews
0 helpful votes
Follow susan C.
Unfollow susan C.
Send Message
Share Review
Report Review

I have been with HostGator for approximately 10 years. Up until a year ago I was completely satisfied. Last year your email service stopped to being able to send messages into my Apple email account. I have not been able to fix those issues. In addition, in several occasions, I've been blacklisted because your servers, cannot get through to Microsoft Outlook and try so many times that my site becomes blacklisted.

I'm very unhappy with HostGator now. And I am seriously contemplating moving my website and other hosting services to someone else.

Date of experience: July 1, 2024
Pennsylvania
1 review
0 helpful votes
Follow Alex R.
Unfollow Alex R.
Send Message
Share Review
Report Review

The Gator has got it going
October 3, 2024

The Gator has got it going. Awesome pricing and quality service! I don't have much experience with their customer service in all of the years I have been using them. It's been a while since I last had to contact support. To me however that is a good thing. For me, the less times I have to call customer service for any product and not just web hosting services, is just a confirmation that I have a great product! Kudos HostGator!

Date of experience: September 23, 2024
Massachusetts
1 review
0 helpful votes
Follow Eliot M.
Unfollow Eliot M.
Send Message
Share Review
Report Review

You guys offer many features and a very detailed website design process but the t can be very confusing learning it all.

Date of experience: September 2, 2024
California
1 review
0 helpful votes
Follow Ronald W. H.
Unfollow Ronald W. H.
Send Message
Share Review
Report Review

Ever since my provider became HostGator about 20 years ago I've always had a good relationship except when I was losing webpages and that may have been my fault. But every time I've called I've got a real person who has helped me get my website back on track.

Date of experience: September 29, 2024
California
1 review
0 helpful votes
Follow Edward M.
Unfollow Edward M.
Send Message
Share Review
Report Review

I was locked out of account without access to my email. We were able to get me back in,

Thank you

Date of experience: September 23, 2024
Romania
1 review
0 helpful votes
Follow VASCONY F.
Unfollow VASCONY F.
Send Message
Share Review
Report Review

They are quick, helpful and efficient When I had a problem they replied instantly.

Date of experience: October 2, 2024
Washington
1 review
0 helpful votes
Follow Walter R.
Unfollow Walter R.
Send Message
Share Review
Report Review

I'm away from home and was at a Starbucks when I noticed my website was offline. I went to live chat and waited for a good 30 minutes before ever connecting with a rep. By the time I did connect, it was closing time at the restaurant and I had to leave before finishing my questions. Yes, the rep did get the site back online from the 500 internal error but all my 301 redirects were wiped off the server for some reason and I never found out why?

Date of experience: September 23, 2024
New York
1 review
0 helpful votes
Follow Peter M.
Unfollow Peter M.
Send Message
Share Review
Report Review

I was disappointed to learn that the SiteLock subscription I purchased did not cover fixing the security issues which it found. Instead, it suggested I hire someone else to do it, which I did. Very disappointed.

Date of experience: July 28, 2024
Texas
1 review
0 helpful votes
Follow Edward m.
Unfollow Edward m.
Send Message
Share Review
Report Review

I and my webmaster, Tyler Gedsig needed a lot of help to reestablish my website.
We got. It from several Host Gator staffers

Date of experience: September 5, 2024