• Gandi.net

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Overview

Gandi.net has a rating of 1.5 stars from 6 reviews, indicating that most customers are generally dissatisfied with their purchases. Gandi.net ranks 58th among Domain Registration sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos
How would you rate Gandi.net?
Top Critical Review

“Company supports malware and phishing attacks.”

caaapkxtsgoold c.
9/8/23

They purposefully make it a hassle to report abusive domains they represent. They ignore emails to their abuse address. Instead they require you to fill out their abuse form, so you have no proof of the complaint, then they ignore the complaint.

Reviews (6)

Rating

Timeframe

Other

Thumbnail of user caaapkxtsgooldc
2 reviews
3 helpful votes
September 8th, 2023

They purposefully make it a hassle to report abusive domains they represent.
They ignore emails to their abuse address.
Instead they require you to fill out their abuse form, so you have no proof of the complaint, then they ignore the complaint.

Products used:
domain abuse service

Service
Value
Shipping
Returns
Quality
Thumbnail of user haydenc73
1 review
0 helpful votes
August 31st, 2022

Be careful
They will steal your funds
How did this happen to me
After a successful deposit with a large balance
They just canceled access to my account without explanation
I have lost $725
Scammers

Thumbnail of user now29
1 review
2 helpful votes
June 27th, 2017

Wow, worst customer service I've ever experienced! Not only were the support emails extremely vague, but in every one they blamed me for the issues with their new site and never once apologized or said we'll look into it.

Apparently they also do not like customers having the last word either. My last reply I suggested turning the info I gave them over to a tech support and was told it's not their fault but mine. Go create another account! I was told this 5 times!

Why in the world would anyone recommend these people? I went to them because of EFF.org, but there's no way I'm creating another account with them.

Thumbnail of user nicolasg9
34 reviews
132 helpful votes
February 15th, 2016

I have experience with many many customer support teams from godaddy, bluehost & others... I didn't complain, but with gandi i have found them arrogant and unhelpful. I had a major problem and and they told me to do what i have tried already and could be checked from their end.
Also, i have not seen any whois privacy service. They only hide few information about yourself. Also their DNS editor is very complicated to use. The name of their servers is also complicated.
They provide free email service but today, the service is down for 3 hours.

I have tested their server cloud and found it was more expensive than other clouds.

Thumbnail of user bubbhagf
6 reviews
10 helpful votes
April 1st, 2022

I've used Gandi for 20+ years. Good site for hosting UNIX based straight HTML web sites, but the pathetic attempt to filter outgoing email is completely UNACCEPTABLE. They are often blocking my legitimate email based on some STUPID "FALSE" reason and there is NO way around it. Am now looking for their Replacement!

Thumbnail of user peterl99
69 reviews
483 helpful votes
November 7th, 2015

GREAT offers for rare domain TLDs (IT, SE, PL, etc). But their customer support sucks.

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About the business

GANDI is a domain name registrar and cloud hosting company. Free website, SSL certificate, blog, and e-mail included with a domain. VPS virtual servers, PaaS hosting, cloud hosting.

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