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WebMDReviews 262

2.8

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WebMD Reviews Summary

WebMD's reputation is mixed, with customers acknowledging the site's extensive medical information and usefulness as a starting point for health inquiries. However, significant concerns arise regarding outdated provider information, unreliable marketing practices, and perceived biases towards pharmaceutical interests. Many users express frustration with customer service, citing unresponsive communication and a lack of follow-up, particularly in marketing and administrative contexts. While some appreciate the resource for its educational value, the overall sentiment reflects a demand for improved reliability and transparency in both service and content.

This summary is generated by AI, based on text from customer reviews

service
21
value
15
shipping
3
returns
4
quality
19

We monitor reviews for authenticity

Texas
1 review
1 helpful vote
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I am a female doctor with Wheatland Internal Medicine Clinic, https://wheatlandimc.com
I have reached out to WebMD to update my new address for a while but they still have my old address, has some male photo of me which is ridiculous. WebMD is not reliable as they have outdated providers information for patients to trust.

Date of experience: August 4, 2024
Illinois
1 review
2 helpful votes
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I just saw a video of the CEO threatening his employees to return to the office and not work from home. They had other people on there as well, it was like a hostage video with fake smiles. Blink twice if you need help. Not using webmd anymore. EVERYDAY HEALTH here I come!

Date of experience: January 21, 2024
Wisconsin
2 reviews
9 helpful votes
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I checked a dentists reviews. The dentist had about 60 reviews on the very first day on Web MD. One day mind you. Then there were several reviews the dentist for for 5 years. Now there have been no, o, reviews at all for 3 years for this dentist on Web MD, that is, ever since the dentist responded to a negative review. Did the dentist stop paying his subscription fees to Web MD?. This is a disgusting, untruthful site to search professional reviews and ratings.
As far as articles, the recent one on IV Ketamine therapy for pai, It appears to have been paid for advertising giving false hope to patients. Insurance does not cover IV Ketamine therapy for pain. Someone should investigate Web MD o this article. Please do that and have them take their article off the site.

Date of experience: November 12, 2023
Texas
1 review
4 helpful votes
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Not as advertised
October 10, 2023

From the perspective of a medical provider, I was locked into a contract and told that the site would have great visibility and lead to prospective patient encounters. Ive had 2 patients from this site in 5 months actually be seen. The content is nice but there arent enough patients seeing this website to find me or at least they are going to other sites where they make the decision to make an appointment. I would not renew a contract or sign up for it in hindsight, they wont modify your contract despite clear evidence they are not successfully helping you.

Date of experience: October 10, 2023
New Jersey
1 review
0 helpful votes
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If you need a talented, kind and professional practice
I highly recommend. Dr el-attar at derma laser center

His staff and service and follow up is amazing
Not what you normally find these days in the medical field

Date of experience: August 30, 2023
New York
1 review
3 helpful votes
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My husband was recently diagnosed with prostate cancer and, after waiting a week for a PET scan appointment that was supposed to be at 1 pm today, he was contacted this morning by a Westmed technologist, and told that the appointment had been cancelled. Apparently, the individual who scheduled the appointment did not get the proper authorization from his insurance company in time. Additionally, someone was supposed to call him on Friday, 7/28/23, to reschedule, however no one did.

To say this is outrageous is an understatement. He needs to have this test done as soon as possible to determine if the cancer has spread, and this issue with the insurance authorization should have been settled last week, when the appointment was scheduled. Instead, the appointment was cancelled and he was told by the technologist (who called at 8:40 am the morning of the appointment) that he needed to call the doctor's office to see about getting the authorization.

Not only is this NOT his job, but I he took a day off from work and was about to drink a bottle full of barium when he got the call. He was told that once Wested gets the insurance authorization, they can squeeze him in for the following day, however nothing can be done about today's appointment, as the injection that is needed can not be ordered until there is insurance approval. Now he will have to take yet another day off from work, as the test will take a few hours.

Is this how Westmed now treats their cancer patients? His cancer could be spreading and delay can be deadly. Shame on you Westmed for treating him this way!

Date of experience: July 31, 2023
Pennsylvania
1 review
1 helpful vote
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They use outdate information as current just to claim that they offer vital services!
Shady business.

Date of experience: July 18, 2023
Illinois
1 review
0 helpful votes
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Dr. Hesam Feghahati is an absolute genius and does the best work and is great at what he does. The staff is also helpful. Great bunch of people.

Date of experience: July 17, 2023
New York
2 reviews
0 helpful votes
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DR. JACOBOWITZ
June 26, 2023

DR. JACOBOWITZ HAPPENS TO BE ONE OF THE BEST HEART SURGEONS IN THE COUNTRY
HE HAS GREAT BEDSIDE MANNER, AND A CARING DOCTOR WHO FOLLOWS USE
AND WILL ALL WAYS GET BACK TO YOU IMMEDIATELY. HE IS LIKE THE DOCTORS USE TO BE THANK YOU ANK GOD 4 THIS MAN. TH

Date of experience: June 25, 2023
Missouri
1 review
1 helpful vote
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In a recent review, WebMD recommended folic acid for pregnant people. Implying that men have a womb and carry carry a developing fetus. This site is apparent run by educated doctors. This is a untrue. Any doctor should know that biological fact; XX not XY

From WebMD: December 5,2022 - Folic acid is also available as a supplement, and is often used in combination with other B vitamins. Folic acid is used for preventing and treating low blood levels of folate (folate deficiency) and high blood levels of homocysteine (hyperhomocysteinemia). People who are pregnant or might become pregnant take folic acid to prevent serious birth defects such as spina bifida.

Date of experience: June 8, 2023
Idaho
1 review
1 helpful vote
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WebMD solicitor, Tate, lied and said he "legally had to speak only with the doctor". Don't trust this company.

Date of experience: June 7, 2023
Colorado
2 reviews
7 helpful votes
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Complete Con Job
April 18, 2023

I am writing this review from the point of view of a medical provider and advertiser. Sales presentation was duplicitous (used car lot process), started charging me before profiles were even close to ready, their websites never worked, links did not work, scheduling did not work, received only two patients after spending over $1000 with them, did not return emails promptly (if at all), refused to return phone calls, extremely unprofessional, no follow up in terms of correcting WebMD profiles. Extremely frustrating working with folks who cannot tell the truth. I would call their company a complete scam. Never, never, never advertise with these people. They are absolutely not to be trusted. There are much better ways to be found online. Recommend you stay away from them. Word to the wise…

Date of experience: April 18, 2023
Alaska
2 reviews
4 helpful votes
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The counselor i wrote the review about had 0 reviews on there webmd site. Still has 0 reviews after i gave my review. Funny how that works.

Date of experience: February 1, 2023
Kansas
1 review
1 helpful vote
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Pharmacies won't fill
December 26, 2022

So if you are wanting to use webmd for their suboxone clinic don't pharmacies won't fill unless in person visit or dr is within 50 miles ect. The dr was great and was easy to get through the process. I was wanting to do it this way because the I person. Office was a councilor visits once a week and two dr. Visits at first so in one month I would pay $180 trying to save money. Well so much for that.

Date of experience: December 26, 2022
Canada
1 review
1 helpful vote
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Sex bias
November 24, 2022

There are no options for intersex in the symptom checker neither are there any mention of how symptoms might present on intersex people on any webmd article ive read, so i have to use male or female but these results wont be accurate because sex has an important role in how symptoms present for different health issues. And this discrimination affects over 1% of our population, that's as many intersex people as there are red heads, so this is not a small oversight from a supposed medical website.

Date of experience: November 24, 2022
Louisiana
1 review
0 helpful votes
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Best care provided.
August 2, 2022

Has a wonder staff system. Very caring, knowledgeable, and experienced staff. I would recommend them to anyone in need of advice and or care!

Date of experience: August 1, 2022
Ohio
5 reviews
86 helpful votes
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The website contains helpful information about a variety of health topics. While there are more reliable websites, WebMD is a good starting place to find useful health information. I haven't always found the symptom checker helpful, which isn't intended as a diagnostic tool but does present several potential conditions to help narrow down the possibilities. Thanks to the symptom checker, I began to suspect I had appendicitis the other night and went to the hospital ER where I had an appendectomy. My experience gave me a new appreciation for WebMD.

Date of experience: July 20, 2022
Texas
1 review
0 helpful votes
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No help
July 10, 2022

Keeps giving just general symptoms to check, when I put in my symptoms to add it just goes around them to general symptoms and cause of the symptom unrelated to my symptom I tried over a dozen times but no help, so this is no help

Date of experience: July 10, 2022
Georgia
1 review
0 helpful votes
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Dr. Stovroff is an amazing doctor/surgeon. He has a wonderfully warm personality, he's upbeat, and is easy to speak with. He is helpful in resolving whatever health issue your child is having. He is an excellent surgeon with a caring bedside manner going above and beyond to answer questions and do everything he can to make your child recover fully and ease the minds of their parents.

Date of experience: June 9, 2022
Ohio
1 review
0 helpful votes
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WebMD does not have the latest info about identifying your prescription meds based on their pill markings. I've found that Drugs.com has more current info.

Date of experience: February 23, 2022