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WebMD

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Overview

WebMD has a rating of 2.9 stars from 291 reviews, indicating that most customers are generally dissatisfied with their purchases. WebMD ranks 536th among Health Information sites.

  • Service
    22
  • Value
    16
  • Shipping
    3
  • Returns
    4
  • Quality
    21
Positive reviews (last 12 months): 30.8%
Positive
4
Neutral
0
Negative
9
2
See all photos

What reviewers want you to know

Positive highlights

  • There are a lot of ads on WebMD, but it still remains a reliable source for health information online.
  • The symptom checker is quite handy and I love how detailed and clear the information is.

Critical highlights

  • WebMD took $14 million from the Obama administration to push government run health care.
  • Great Site for most who need to study what they do not know.
How would you rate WebMD?
Top Positive Review

“Derma laser center. Dr. El-attar”

Geri S.
8/31/23

If you need a talented, kind and professional practice I highly recommend. Dr el-attar at derma laser center His staff and service and follow up is amazing Not what you normally find these days in the medical field

Top Critical Review

“They threatened their employees! What?!”

Stefanie F.
1/21/24

I just saw a video of the CEO threatening his employees to return to the office and not work from home. They had other people on there as well, it was like a hostage video with fake smiles. Blink twice if you need help. Not using webmd anymore. EVERYDAY HEALTH here I come!

Reviews (291)

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Timeframe

Other

Reviews that mention popular keywords

health information (6) symptom checker (5) health care (7) great site (4) health websites (3) health issues (4) side effects (4) many years (4) time (37)
Thumbnail of user angelsqtpie
1 review
1 helpful vote
January 21st, 2024

I just saw a video of the CEO threatening his employees to return to the office and not work from home. They had other people on there as well, it was like a hostage video with fake smiles. Blink twice if you need help. Not using webmd anymore. EVERYDAY HEALTH here I come!

Tip for consumers:
To all the employees who were threatened I hope you find better employment elsewhere that treats you better and haves everything you want and need in this life. To the CEO did you’re so not with the times.

Products used:
Website

Thumbnail of user sarahpiazza.com
1 review
1 helpful vote
November 3rd, 2023

Poor communication and follow thru. You cannot talk to anyone after you sign up. They just want to auto-bill you. I cannot get the sales rep or director to call me back.

Products used:
No service is the problem.

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Thumbnail of user paulr2563
2 reviews
6 helpful votes
April 18th, 2023

I am writing this review from the point of view of a medical provider and advertiser. Sales presentation was duplicitous (used car lot process), started charging me before profiles were even close to ready, their websites never worked, links did not work, scheduling did not work, received only two patients after spending over $1000 with them, did not return emails promptly (if at all), refused to return phone calls, extremely unprofessional, no follow up in terms of correcting WebMD profiles. Extremely frustrating working with folks who cannot tell the truth. I would call their company a complete scam. Never, never, never advertise with these people. They are absolutely not to be trusted. There are much better ways to be found online. Recommend you stay away from them. Word to the wise…

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Thumbnail of user cjgg
2 reviews
8 helpful votes
November 12th, 2023

I checked a dentists reviews. The dentist had about 60 reviews on the very first day on Web MD. One day mind you. Then there were several reviews the dentist for for 5 years. Now there have been no, o, reviews at all for 3 years for this dentist on Web MD, that is, ever since the dentist responded to a negative review. Did the dentist stop paying his subscription fees to Web MD?. This is a disgusting, untruthful site to search professional reviews and ratings.
As far as articles, the recent one on IV Ketamine therapy for pai, It appears to have been paid for advertising giving false hope to patients. Insurance does not cover IV Ketamine therapy for pain. Someone should investigate Web MD o this article. Please do that and have them take their article off the site.

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Thumbnail of user aboughaliw
1 review
3 helpful votes
October 10th, 2023

From the perspective of a medical provider, I was locked into a contract and told that the site would have great visibility and lead to prospective patient encounters. Ive had 2 patients from this site in 5 months actually be seen. The content is nice but there arent enough patients seeing this website to find me or at least they are going to other sites where they make the decision to make an appointment. I would not renew a contract or sign up for it in hindsight, they wont modify your contract despite clear evidence they are not successfully helping you.

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Thumbnail of user clearwaterchildcarenj
1 review
0 helpful votes
August 31st, 2023

If you need a talented, kind and professional practice
I highly recommend. Dr el-attar at derma laser center

His staff and service and follow up is amazing
Not what you normally find these days in the medical field

Thumbnail of user joythewitch1
1 review
2 helpful votes
July 31st, 2023

My husband was recently diagnosed with prostate cancer and, after waiting a week for a PET scan appointment that was supposed to be at 1 pm today, he was contacted this morning by a Westmed technologist, and told that the appointment had been cancelled. Apparently, the individual who scheduled the appointment did not get the proper authorization from his insurance company in time. Additionally, someone was supposed to call him on Friday, 7/28/23, to reschedule, however no one did.

To say this is outrageous is an understatement. He needs to have this test done as soon as possible to determine if the cancer has spread, and this issue with the insurance authorization should have been settled last week, when the appointment was scheduled. Instead, the appointment was cancelled and he was told by the technologist (who called at 8:40 am the morning of the appointment) that he needed to call the doctor's office to see about getting the authorization.

Not only is this NOT his job, but I he took a day off from work and was about to drink a bottle full of barium when he got the call. He was told that once Wested gets the insurance authorization, they can squeeze him in for the following day, however nothing can be done about today's appointment, as the injection that is needed can not be ordered until there is insurance approval. Now he will have to take yet another day off from work, as the test will take a few hours.

Is this how Westmed now treats their cancer patients? His cancer could be spreading and delay can be deadly. Shame on you Westmed for treating him this way!

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Thumbnail of user jl827
1 review
1 helpful vote
November 24th, 2022

There are no options for intersex in the symptom checker neither are there any mention of how symptoms might present on intersex people on any webmd article ive read, so i have to use male or female but these results wont be accurate because sex has an important role in how symptoms present for different health issues. And this discrimination affects over 1% of our population, that's as many intersex people as there are red heads, so this is not a small oversight from a supposed medical website.

Thumbnail of user christopherf635
2 reviews
2 helpful votes
December 28th, 2021
Verified purchase

My company hired WebMD for marketing services on two different occasions both times they lied about the leads they were sending to us. We called a few leads and they asked how did you even get my information. WebMDs marketing department are liars and garbage at what they do. Bad business.

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Thumbnail of user clarat14
5 reviews
86 helpful votes
July 20th, 2022

The website contains helpful information about a variety of health topics. While there are more reliable websites, WebMD is a good starting place to find useful health information. I haven't always found the symptom checker helpful, which isn't intended as a diagnostic tool but does present several potential conditions to help narrow down the possibilities. Thanks to the symptom checker, I began to suspect I had appendicitis the other night and went to the hospital ER where I had an appendectomy. My experience gave me a new appreciation for WebMD.

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Thumbnail of user boisegirl00
1 review
1 helpful vote
June 7th, 2023

WebMD solicitor, Tate, lied and said he "legally had to speak only with the doctor". Don't trust this company.

Tip for consumers:
When we told him the doctor was with a patient, doing a procedure (which was totally true), he asked when he would be done and said he would hold for the 40minutes until the procedure would be finished. Way to pushy and unethical and they want practices to trust them with patient reviews???

Thumbnail of user antonior573
1 review
1 helpful vote
December 26th, 2022

So if you are wanting to use webmd for their suboxone clinic don't pharmacies won't fill unless in person visit or dr is within 50 miles ect. The dr was great and was easy to get through the process. I was wanting to do it this way because the I person. Office was a councilor visits once a week and two dr. Visits at first so in one month I would pay $180 trying to save money. Well so much for that.

Tip for consumers:
All but suboxone clinic they are good for

Products used:
Addiction services

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Shipping
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Thumbnail of user cindyp750
1 review
0 helpful votes
June 9th, 2022

Dr. Stovroff is an amazing doctor/surgeon. He has a wonderfully warm personality, he's upbeat, and is easy to speak with. He is helpful in resolving whatever health issue your child is having. He is an excellent surgeon with a caring bedside manner going above and beyond to answer questions and do everything he can to make your child recover fully and ease the minds of their parents.

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Thumbnail of user michaelp5994
1 review
1 helpful vote
July 18th, 2023

They use outdate information as current just to claim that they offer vital services!
Shady business.

Thumbnail of user brianm3957
1 review
0 helpful votes
July 18th, 2023

Dr. Hesam Feghahati is an absolute genius and does the best work and is great at what he does. The staff is also helpful. Great bunch of people.

Thumbnail of user joanc690
1 review
2 helpful votes
January 29th, 2022

I had the most unfortunate experience with Nurse Practioner May and the staff at Atlanticare Physicians Group Atlantic City, NJ *******
My request for medical care and recovery from Covid was inadequately monitored via Teleheath.
NP May's inability to properly fill out my return to work forms, placed my employment in jeopardy and added undue stress.
Their response to my plight was unprofessional, rude and lacked compassion.
This treatment is not befitting of a medical facility.
I would advise anyone seeking medical attention to go elsewhere as their patient's welfare is not a priority.

Thumbnail of user megl43
1 review
1 helpful vote
January 23rd, 2021

They have a horrifying, disgusting article up about infant circumcision. It's full of misinformation that can be very damaging. The bottom line is basically that infants don't have bodily autonomy and circumcision isn't harmful.

Circumcision is extremely harmful, not only physically but psychologically as well. It's a barbaric practice that should NOT be inflicted on any baby today. No one should be having a body part removed off of someone who can't consent. Girls are protected from genital mutilation, boys should be too.

Webmd, I suggest you take that harmful article down and educate yourselves before saying anything else about circumcision. Please, you could be an influencing factor as to why more baby boys are hurt with this horrific practice.

Do you really want that kind of blood on your hands? Get with the times, removing a vital body part for no good reason should NOT be considered a medical procedure. There are absolutely zero benefits to circumcision, and even if there IS any small benefit, the cons far outweigh the pros.

Thumbnail of user dh820
1 review
0 helpful votes
August 2nd, 2022

Has a wonder staff system. Very caring, knowledgeable, and experienced staff. I would recommend them to anyone in need of advice and or care!

Thumbnail of user sharonz150
1 review
0 helpful votes
October 4th, 2020

If you are looking for a knowledgeable, Honest, caring, patient doctor. It's Dr. Lee Gibstein! From the moment you enter his spotless office, you are greeted By Jenny! From that exact moment, you know you are in the right place. She is sweet like sugar. His staff, Michele, his office manager Monica, his nurse Tamara and there are more to name are amazing. Dr. Gibstein has done various procedures on me, he takes his time explains and always makes me feel comfortable and relaxed. I trust this man implicitly. Don't look further, go to Dr Lee Gibstein!

Tip for consumers:
Don’t hesitate go to Lee gibstein for your filler, Botox breast augmentation face lifts! You are in the best hands

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Thumbnail of user dianeh1392
1 review
1 helpful vote
November 25th, 2021

Avoid this doctor alt all costs. Research him online. I was almost killed by him with Doctor Error which he denied. He has a terrible previous medical history. Bounces jobs. Cant't believe he's not behind BARS.

Thumbnail of user lindal3662
1 review
1 helpful vote
June 8th, 2023

In a recent review, WebMD recommended folic acid for pregnant people. Implying that men have a womb and carry carry a developing fetus. This site is apparent run by educated doctors. This is a untrue. Any doctor should know that biological fact; XX not XY

From WebMD: December 5,2022 - Folic acid is also available as a supplement, and is often used in combination with other B vitamins. Folic acid is used for preventing and treating low blood levels of folate (folate deficiency) and high blood levels of homocysteine (hyperhomocysteinemia). People who are pregnant or might become pregnant take folic acid to prevent serious birth defects such as spina bifida.

Thumbnail of user ceylina
2 reviews
3 helpful votes
February 1st, 2023

The counselor i wrote the review about had 0 reviews on there webmd site. Still has 0 reviews after i gave my review. Funny how that works.

Tip for consumers:
Don't bother leaving a review.It won't be posted.

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Thumbnail of user bobr715
1 review
1 helpful vote
August 12th, 2021

After reading 2 WebMD articles about asthma medication I am unimpressed. The only credit listed was a doctor who allegedly "reviewed" each article. There are no authors listed, and no sources where they found their data. There are only links to other WebMD articles, which I expect are also written anonymously. There are no references to books, or experts, or links to websites for further reading, or to the date the source material was written. Your health is too important to trust an article written by an anonymous typist with no apparent credentials other than they know how to use Google.
- B. Randolph 21. 08. 12

Thumbnail of user cristya6
1 review
3 helpful votes
December 17th, 2020

I checked the site to see what to do if I were having s
Covid symptoms- the advice is very misleading - it can make people not call their doctor ASAP and simply stay home. Every hour counts as the disease spreads quickly.

Products used:
Advice on Covid symptoms

Thumbnail of user bebetos
3 reviews
2 helpful votes
February 3rd, 2022

Been a fan of this site for years.
Provide very good updated information with well researched materials for many years.
Much better than wikipedia

Tip for consumers:
They are reliable with good info

Products used:
I use their info for my own research for my health issues and they are really good

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