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WebMDReviews 263

3.3

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WebMD Reviews Summary

WebMD's reputation is mixed, with customers acknowledging the site's extensive medical information and usefulness as a starting point for health inquiries. However, significant concerns arise regarding outdated provider information, unreliable marketing practices, and perceived biases towards pharmaceutical interests. Many users express frustration with customer service, citing unresponsive communication and a lack of follow-up, particularly in marketing and administrative contexts. While some appreciate the resource for its educational value, the overall sentiment reflects a demand for improved reliability and transparency in both service and content.

This summary is generated by AI, based on text from customer reviews

service
21
value
15
shipping
3
returns
4
quality
19

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California
9 reviews
22 helpful votes
Follow Rachell K.
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Best site for health! The topics are fully detailed. You'l be able to get best information.

Date of experience: April 6, 2014
Texas
5 reviews
17 helpful votes
Follow Abby W.
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This site has a plethora of useful information regarding health and beauty. I love taking the online quizzes and reading the articles as they are short and concise.

Date of experience: February 14, 2014
Ireland
4 reviews
5 helpful votes
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This is a great idea in theory and I still always visit it but I don't think it's always great for when you're most vulnerable.

It's fine for looking at symptoms when you're curious about a disease, but most of my friends and I check it when it's about symptoms we have and so we end up worried because all of the symptoms lead to the worst possible outcome!

Date of experience: December 20, 2013
New York
4 reviews
12 helpful votes
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This site is great for informational purposes only. If you are truly sick, please do not compensate this information in replacement of a true medical doctor.

Date of experience: October 16, 2013
Thailand
11 reviews
67 helpful votes
Follow Wan-Yu W.
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They offer a lot of information, but just becareful what you read. Do not try and diagnose yourself over the internet.

Date of experience: May 29, 2013
GB
1 review
2 helpful votes
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I have looked up information on WebMD for years. I had ignored the advertising to this point, but am now aware that the website carries content by Similac. As a certified Lactation Consultant, it is unethical for me (or any staff in baby-friendly hospitals, or seeking baby-friendly status) to have anything to do with artificial formula companies and advertising! I will no longer refer to WebMD and will spread the word within the breastfeeding support community. Such a waste of information, shame on WebMD for caving in. It's like letting a tobacco company advertise on a heart health information site.

Date of experience: April 20, 2013
Illinois
11 reviews
51 helpful votes
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I used to love them but now that I know they are linked with Healthboards.com, I knocked them down a couple notches.

Date of experience: February 22, 2013
Alabama
10 reviews
57 helpful votes
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This website is remarkably detailed, and contains far more information than one could possibly ever hope to get through. Of couse that doesn't mean that it is 100% accurate, but it certainly seems to be a notch above most other health websites out there. Highly recommended. Of course you should seek advice from your doctor too.

Date of experience: December 5, 2012
Texas
1 review
3 helpful votes
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This was a great website, but it seems more confusing and not as intuitive as it once was.

Date of experience: April 15, 2012
New York
16 reviews
46 helpful votes
Follow Rita K.
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They have a lot of really helpful information here.

Date of experience: October 29, 2011
California
3 reviews
31 helpful votes
Follow Anthony F.
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I almost always refer my patients to Web MD. It is simply the best out there as of right now. It will remain the best until a greater competitor emerges.

Date of experience: August 31, 2011
Maryland
112 reviews
595 helpful votes
Follow Lorraine W.
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I like this site a lot
August 23, 2011

I like this site a lot. I have found many good doctors in the past from this site. I have used this site as a reference for many different types of topics that may refer to many medical conditions for friends and family. They have a wide variety of topics related to different illnesses that someone may be experiencing. Web Md has been a helpful tool in finding doctors in the areas where someone resides. I found a primary care physician here that I love. I have been going to this doctor for awhile now. Web Md is loaded with fact based literature to help patients. They explain in detail what the illness you already have or might be getting. Then you can check the list to find help for a specialist in your area. I hope this site helps others as it has helped me. I love all the topics they have. I have learned so much from this site. So if you need medical advise or just want to learn what to look out for where your health is concerned. Check this site out.*****

Date of experience: August 23, 2011
Canada
3 reviews
1 helpful vote
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Great information on there I found reading about cholesterol

Date of experience: August 11, 2011
Washington
1 review
5 helpful votes
Follow Sandra J.
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I'm not sure that they even know that this false information exists on their website. There is an article claiming that the Continuous Glucose Monitor is covered and aprroved by Medicare. This is a cruel hoax on type-one insulin dependent diabetics. My husband spent several days between elation and deflation, arguing with medical authorities. The article is only accessible after reaching the website, www.webmd.com, then retyping www.diabetes.webmd.com/continuous-glucose-monitoring. He found it from some link on the internet. Since Medicare is clear about not covering the CGM, the article should be altered to the truth or taken off of the internet altogether. I do believe that the website is an unreliable source of information.

Date of experience: October 20, 2009
California
13 reviews
102 helpful votes
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This site helped me figure out how to relieve some really bad cold and flu symptoms. It is a good way to take care of yourself w/o having to speak to a real professional. Good site. RELIABLE.

Date of experience: October 11, 2009
Virginia
38 reviews
170 helpful votes
Follow Eddie L.
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There are a lot of ads on WebMD, but it still remains a reliable source for health information online. I don't google health information any longer because I don't trust most websites, but WebMD has real physicians reviewing content. Other good health websites are the Mayo Institute and Revolution Health.

Date of experience: June 18, 2009
180 reviews
906 helpful votes
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Excellent advice and easy to read - WebMD has become a very commercial site now with articles written for the general public. They have a great search system, videos, Q&A by doctors and they have pretty much dominated this sector of the market. I would say just be careful not to confuse the real articles with the advertisements on this site. Most importantly, this information can be used to supplement what your own physian's advice and NOT be used to diagnose yourself. As a physician, I have seen so many patients who read something on the internet, completely convinced they have a particular disease. Upon seeing them in the office they are completely wrong and misguided by information they read on the internet. For the sake of being safe, leave the diagnosing to an experienced physician and use great websites such as these to supplement your doctors advice.

Date of experience: October 31, 2007