Web.comReviews 4,020

Had problems right from the start, tried to cancel. Where not very helpful, paid for a service never got to use. Waste of money.

When I had to call and update a credit card, the employee promised to save me money by changing to an annual pay plan. I was told I would only pay a one time yearly fee of $140 instead of the $20 a month I had been paying since 2013. He lied to me. He upgraded me without my permission. After two billing cycles it became clear that I was now paying $131 a month plus $15 a month for some privacy package i never asked for. So he raised my monthly by $125. I begin calling. I sit on hold. Friday I am on hold for 48 minutes, no one. I try to log in online and the site no longer recognizes my credentials or domain name- which is funny since my website is still functioning. Saturday I call and sit on hold 15 minutes. I talk to someone who after 10 minutes says he cannot help me and transfers me to hosting. They are closed. Monday morning I sit on hold for 32 minutes, talk to someone who can't help me so they transfer me to hosting again, 10 more minutes on hold and no one and I have to actually get to work. I cant get anyone to refund me the stolen money or fix my plan so I call and cancel ALLLL services. While Chris is very helpful on the phone, I have written off the wasted money because my time is worth more, and he guarantees he is cancelling my hosting, the privacy and domain name, I am still not sure if I stopped them from charging unauthorized fees. Chris, the cancel guy, who it took 50 minutes to get to, promised emails confirming my cancellation would be sent to my email on file which he confirmed. 4 hours later there are no such emails in junk or inbox. So likely no cancellation. This company has gone in the trash and constantly sends me marketing emails yet can't even competently provide me with the services they were paid for. I've never been scammed by a service provider and this takes the cake. I want my money and my time back for the several hours I have spent over the last week.

I signed up with Web.com by mistake. Then made a bigger mistake by paying for extra services. They never answer their phones, their customer support is only automated, and the personal account manager I was given NEVER returns calls. They take your money then NEVER deliver what they say they will. Horrible, horrible company!

Avoid this web host. You'll spend HOURS on the phone with their tech support because their hosting goes down regularly! I use their services to host my website and run email. I've had an intermittent problem for two months that is still unresolved. Website will be down and then miraculously go back online as soon as I put in a support ticket or call. Support chats on their site are non-functional.

Wasted thousands of dollars. No effort was put into our campaign. No communication. Inappropriate changes in management.

Web.com owns Network Solutions. They are changing their Apple Security Certificate and making their customers go through a long and complicated process for each and every Apple device in order to get emails. The help desk is overwhelmed with unlimited waits. The instructions on the website are unintelligible. This should be done in the background (like with Gmail or Comcast) and not force customers to do their work. As assonas I get done with this change... I will change to gmail. UGHHHHHH!

They will do nothing to help you. Takes forever for them to get back to you. They literally don't care about you after you have signed up with them. Stay away and choose another company.

Their website is horrible, I had to talk to 3 different people just to update my payment method.
Someone from their company needs to actually try to use their own website. Before this I had
To talk to 2 different people just to get logged into my account. Both of them told me completely
Different things to do. I'll be moving everything to a different hosting company as soon as possible.

After hosting with web.com since 2014 we've had numerous issues with their email services. The most recent, the only notice we received our credit card on file was expired was one phone call that were not able to answer. I spoke to representative yesterday and provided a new card number for our account. I was told our email servers would be restored within 24 hours. We are a company so our emails or vital but no biggie. Today after they were not restored I spoke with 3 different people until I found someone who would help. They informed me the rep from yesterday tried to process the card on an account that was not ours. I provided a new card to get our accounts fixed and 35 minutes into our conversation I was hung up on with no confirmation. I had to call again for 20 minutes to have a separate rep tell me the card should process in another 24 hours. Now I will wait again to see if they will actually fix this issue. From a business stand point this is awful quality service, reps, and notifications.

I have spent three days / many hours (and counting) trying to resolve an expired domain issue. I received no domain renewal notices, notification of my expired credit card, or opportunity to access my account (now deleted) to provide new credit card information. I am in a seemingly endless chain of being assigned to new teams who will respond in "1 to 2 business days" who don't actual take action or reply. Web.com seems to be intentionally set up to frustrate you to the point of giving up, with a borderline immoral lack of accountabilty.

Here you can always find good deals. I often work with different projects and sometimes need the help of professional online product designers.

We have been with register.com for 20 years and web.com bought them out. We are so disappointed. They had a system glitch and deleted all past emails. The customer service is terrible. They are not interested in helping you. I would never choose this company, you will be disappointed.

No one I contacted made me aware of the 18 page master agreement. I would not have gone with them if I did. Automatic renewals with no notice! That was my experience.

I foolishly called to transfer my host of 25 years that was no longer hosting. Told web.com would not host my old site but will host a site they designed. They also said they do not charge by the month but do. Finally got my site up but not showing on search engines. Paid for 6 months SEO was all I wanted. The charge showed on my credit card again a day after 6 months. I disputed it but to no avail because I was not aware of it recycling. It's a long story. Closed my account a couple of days ago. Trying to determine what my bill is to get rid of them since I lost my credit card. They still bill on my lost credit card. If I was aware of the agreement I would never have gone with them. Too smart too late and too old too soon. In fairness to them their telephone response is excellent, normally 5 minutes or so.
The help person I spoke to deleted my account and said I would not be billed from that day going forward. I was told that before but saw another bill on my old credit card I do not have. Help people have to be tied in with billing for us to understand what it is we owe or will be reimbursed for once our account is closed.

I believe web.com is much improved from a year ago but am still at a loss to what I owe and how to handle it from today, March 14,2021. In the past I reached out to the CEO, Sharon Rowlands to sort out problems but feel she has larger problems to deal with. As of today, if we can agree to an amount I would like to send a check to web.com rather go through my credit card company.

I'm an 84 year old father/grand father in poor health and just want to end this.

BE CAREFUL HERE. I called into their technical support and landed inside their call center; which was riddled with very bad behavior. Keep in mind, their staff will have access to your entire website, emails etc; and as I suspected; they are also willing to vandalize your website; which they did, after i got into an argument with one of them on the phone for not taking my call seriously. My website was vandalized; email system shut down. I called web.com twice and asked what happen to the employee who did it; and they said they will 'take action against the employee'; i filed a dispute on bbb; and now web.com is saying the employee did nothing wrong and that my email that got shut down, and vandalism was a 'technical' issue; really? So, the employee remains, and web.com is even protecting them. Very very disappointing to see that.

They sold me an advertising on social media, said it was not a contract and could cancel at anytime.
The price was £395 per month, which is steep for a small business like mine. This was early nov 2020, once the ad went live, I wasnt too impressed and emailed the sales lady and web.com to cancel once the. Month had ended.
They have taken 3 x payments £395 and a £480 initial payment in Nov.
I have emailed all the email address I can find and tried calling several times. But with no luck.
They are using my card details to take the money.

Dont take any extra advertising off them. Am furious.

Friday I was told that my website was held up in the collections department, I called collections today, collections said that it was the tec departments issue, collections sent me to website design, website design has issued a new service ticket and is sending it to another department.
This day 14 in trying to get my website up and running, I have paid web.com for 5 years to host my site.

I have never dealt with a worse company. DO NOT give them your credit card - they charged me a yearly fee on a monthly basis. When I finally caught it, the costumer service transferred me, hung up on me, had no supervisors available - anything to avoid handling the issue. Ultimately I was only refunded a portion (they kept the taxes) and I had to get refunded through the fraud department at my bank. They then charged me AGAIN for a "marketing fee" I never asked for. Of course I canceled my service, but because I paid for the year they wouldn't take my credit card off file. They are thrives and not to mention their website building is mediocre at best anyway. Save yourself the grief and go with any other company.