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D G.

Contributor Level

Total Points
81

1 Review by D

  • Web.com

12/24/20

I have never dealt with a worse company. DO NOT give them your credit card - they charged me a yearly fee on a monthly basis. When I finally caught it, the costumer service transferred me, hung up on me, had no supervisors available - anything to avoid handling the issue. Ultimately I was only refunded a portion (they kept the taxes) and I had to get refunded through the fraud department at my bank. They then charged me AGAIN for a "marketing fee" I never asked for. Of course I canceled my service, but because I paid for the year they wouldn't take my credit card off file. They are thrives and not to mention their website building is mediocre at best anyway. Save yourself the grief and go with any other company.

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Web A. – Web.com Rep

Hi Dana, this response will be repetitive since the review is the same as you left on another site we have responded to. We are disappointed to read your review. We are reviewing your experience so we may learn how we can do better and provide coaching opportunities. We have reached out to the team to facilitate support to you and answer any questions. We see that they were unable to make direct contact. Support has left a voicemail and sent an email with direct contact information. Please follow up with the team so they may address any concerns or questions you may still have. We hope this message finds you well.

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