Web.comReviews 4,020

Not showing my account ID for Web, Nor The Web Builder--which I purchased. Domain Shows. Says it is Https: Capable, Which was in The essentials Package That I purchased. Worth it for The Whole Year! Thanks. <3

Web.com shut down my website after being with them for 9 yrs. No warning. After numerous 1-2 hour calls, I discover that they could not charge my credit card that they have had on file, for years. It was due to a new expiration date on a replacement card for the same credit card acct. They now have updated info charge my card, again but I have to rebuild my website (that took me over a week to create in 2013), from scratch, again. I spent hours, days over the last 7 months, attempting to get back in to rebuild. Web.com could not recognize my acct number nor web name and when I continually tried to reset my password to get in, it would not even recognize my email, even though they had been sending mail to it, for all those years. Spent hours with customer service, on many days over the last 7 months, with numerous reps, two of which hung up on me, today. Exhausted with this, I asked for a refund of my $223.60 because I have paid for a service & cannot even get into my paid acct. They refused to refund me because it is over 30 days. I did not know that I would get the run around for 7 months, just trying to rebuild my website that they deleted due to their own negligence. They stole my funds. Now, I am taking other action to get my money back. Poor customer service/support staff is the cause of this nightmare. Don't risk your funds or valuable time with this company. There appear to be numerous complaints like mine. Class action suit? Attorney General?

It is 2 wks later, and they still have not addressed this via Trust Pilot where they asked for additional info, to resolve this. I furnished the additional info, immediately but they have yet to resolve this. I was even given a case # for "escalation# to refund me on 7/4/22. That appears to be a sham action, also. They don't care about their long time customers.

This service is absolute garbage. Email constantly goes down, and customer service is terrible. Do not expect any help via the chat, and you will never reach a real person via the phone number. We operate a small business, and after the 2nd multi day issue that was not resolved and loss of revenue. We canceled the service and just had to get with all of our customers for our new domain name, webiste, and email.

Horrible, and lied about the price, they hang up and the chat service is useless. It's impossible to manage your account online. It's not 2.07 per month, it's 10.00

I am grateful to have the opportunity of opening a business online. I was is dire need of having a business online in order to support myself and you've allowed me to do so with ease. I am very grateful. Thank you.

Web.com, as so many businesses today, has complete disregard for their customers and even less interested in actually providing a quality product and service at a competitive cost or value for their customers.
Firstly, they lie about how much they charge. They quote one price and then add ICANN fees separately. They then add approximately 30% additional cost in the form of their line itemed out SSL fees.
Their 'chat' representatives not only cannot apparently understand or speak English, they simply lie and then, when you finally get them to start doing their job, they stop... refer you to their 800 helpline, and disconnect.
I have two sites with them and am looking for another hosting alternative. I would NOT recommend this useless company to anyone.

I tried 7 times on hold 45 minute each to straighten out my website…it has been showing "under construction" since May 1st even after they received a full year of payment from me…I canceled their service and they refused to give me a refund…I spent over a thousand dollars building signs with my website from web.com that I bought for my company store…customers all think I am out of business since my website is not working…needless to say—their customer service is from a foreign nation that does not have the power or know how to help…please shop elsewhere…they are the worst online company I have dealt with…taking down my signs today and finding a company locally that cares about me…after 7 phone calls it is logical for me to say—these guys STINK…and don't care about hurting their clients…maddening and cannot believe they are considered a good company cause they have been lousy and untrustworthy since day 1…

Web.com took down my website and all business e-mail after I have been a client for over 6 years. They never e-mailed me about any problems and just took everything down. I'm not sure why they did this. I have been trying for 2 days to get this restored and have been told the escalation process takes 24 - 48 Hours. Meanwhile, I can't get any business e-mails and may be losing business. I asked to escalate this to a manger and was told that they will call me in another 4 hours. In my book this is not any way to run a business. I would think about using them if I were you... Beware!

As far as I know, the domains I registered with Web.com do not work today. The charges showed up immediately on June 9th and it is June 13 today. I paid for five years because I had good service on my other domain. Of course, I never asked Web.Com for any information. Wordpress says it does not exist. The "customer service" will not help because my ATT email server cannot receive Web.com support emails so I don't know the "secret" word. It is ironic that all of the marketing emails get through every day. Tonite the Indian lady transferred me to the "Microsoft 365" support desk to "fix"my outlook. Their voice mail announcement said they were open from 7a to 12a Eastern and they were closed. I called at 8:00 PM CDT.

I am sooooooooo frustrated. I understand that I cannot change domain registrars until I have had the domain 6 months. I really need to get this website up and don't know what to do.

PS. I would love to provide the proof of purchase referenced below but, all I have is a credit card statement. Yet another insult.

Advertised 1.95 for a month of website/domain service. I never agreed to auto renew, but they were doing it. I signed up for 1 month to try it. They kept billing for service@ 10.00 each. I never would have agreed to that amount. The website never even had any traffic, and I hadn't checked my it. I figured it was no longer up, because I only paid for the 1 month. This went on for 7 months. They refuse to give any refund. Chatting with customer service she says no supervisor was available to chat with me either (of course).

Good deals, and with the help of professional online product designers. A very straightforward website builder, and easy to use for a beginner like me

Absolute crooks. I was only interested in a one-time transaction of $1.95, but they helped themselves to recurring monthly charges of $13.19 on my credit card and there is no way to cancel through the account page. There seems to conveniently be an error message whenever this is attempted. I had to contact the fraud department of my credit card company to get them to stop.

I have had my website with web.com for 10 years. And in all that time I have worked to improve it. It had over 3000 photographic images. In the past if there was a problem with the automatic monthly payment they would email me, leave me a voice message me or both and I would fix the issue right away. I changed banks 4 months ago and immediately updated my form of payment at the website. Fast forward to 2 weeks ago my website is suddenly gone. Supposedly for non-payment for the last three months. I immediately checked my auto pay and my new bank card was not listed as the preferred card however when I went to re-enter the information it self-populated which mean I did in fact enter it the first time and web.com is responsible for the mistake/glitch. Plus, they never contacted me as they had in the past. Since then, I have been given nothing but the run around I have spent over 3 hours on the phone being passed from one unhelpful person to the next. Culminating yesterday with an IT person who promised he could repopulate my new website with my old information so the original website would essentially be recovered. He then jerked me around for a bit longer and the hung up on me. I have gotten no emails about next steps even just to say that I have to start completely from scratch. They are simply acting like I don't exist. The worst customer service I have ever experienced.

Bought a domain name on 04/17/22 for $10. Checked the bank after one hour of buying the domain to find out I was charged $590. I called and was told an old deactivated account that is no longer in business was charged an e-commerce package and 2 years of marketing on top of the domain name. I was told I would receive a full refund for the $590. A few days go by and a refund for $239 was issued. I called them to see why I didn't receive the full refund from them and the lady told me that it has been over 3 days and they can no longer help me. Not sure why they think its alright to fraudulently charge my credit card, or why they think its ok to activate an old deactivated account because they feel like it. I have called several times because this is unacceptable but they just give me the run around, there is never a manager or someone who can actually help. I highly doubt this company is US based. I'm thinking it is all a big scam. I will be in contact with the Better Business Bureau and the States Attorneys Office. Please be careful with this company!

I got a simple e-commerce web site and have been locked out since I purchased it. After days of trying to talk to customer service whom none of which speak english, I figured out it was because the employee had my email address wrong. After numerous attempts to resolve the issue I finally gave up and told them to cancel my account. Yes they cancelled it as requested, but they are now (3 weeks after cancelling) attempting to take $20 from my credit card for unknown services they have not provided. I tried logging back in once I seen they tried to take money from me and my account doesn't exist. Now I lost my domain name and access to a web site I purchased, they are continuing to take money from me for an account that no longer exists. Thankful i caught it and put a block on all payment to this company. Do yourself a favor and stick with a more reputable web site provider. It will save you a lot of frustration and wasted money.

I actually have never written a review in my life but I have been so unhappy with my decision to use Web.com to host my domain and email service I wanted to warn others. The website builder is fine... definitely not as straightforward as the reviews make it seem and limited options so I couldn't make my website exactly how I wanted it to look unless I were to hire someone to code it for me. The email hosting was a complete nightmare! I still do not have a working email after 3 months of calling the help desk on how to fix and resolve the issues that no one can seem to figure out even still. Every person told me something different than the last as to what was wrong... My emails STIILL don't work and I have literally talked to close to 20 different people! It's so frustrating and I have lost several clients not knowing my emails never reached them after weeks... and not to mention the hours and hours I have lost due to dealing with this BS when I should have been actually working on my business. I signed up for a 2 year plan and can't get in touch with a manager to ask for a refund since the company is so large. Unfortunately, the best option for me right now is to cut my losses of close to $300 and just close my account and go elsewhere. Looking into Squarespace and hoping they are better.

I've had my domain for many years. Maybe since high school. This company never told me my domain name was out of registration. So, some no name has a hold of my domain name. I had my domain name for over 20 years.

I am in the process of getting a refund. I tried to cancel my services before the trial end date. Upon doing so I was told my account could not be found. I knew this was incorrect because I had received a confirmation email after verifying my email address. The next thing I know I see money disappear from my account and when I look it was from web.com. This company has charged my card excessively between November and February. I was also charged twice in February for the same service. I spoke with Mary Ellen twice by phone who assured me she cancels my service but was not able to feeding me my money for monthly services. I requested to speak with a supervisor after I spoke with a chat agent who was very unhelpful to say the least. I have yet to speak with a supervisor or get a refund on all of the services I was charged excessively for. I don't even know the domain name or how to get to the website but this company is charging my account excessively. They have no problem taking my money but have amnesia or system error issues when it comes to processing my refund. I am highly dissatisfied with their products and services.

I am an spanish user.

Years ago, i bought two domains (i cant remember if it was with twocows.com or with register.com). Over time, the original registerer was bought and it became "web.com". At some point, there was an account migration problem and my domains were "lost" (they were there, but there was no account to manage them). When one of the domains register expired, i became aware of the problem and after MANY phone calls the domain was correctly renewd and included in my account. Now, the second domain has the same problem: is set to expire next month and i am unable to manage it because it is "lost" without an account.

I explained this more than a month ago, multiple times, and submitted a ticket (S-*******) on January 4th. Since then, i asked multiple times again but the problem persists. I need a solution and i cant wait months for it for obvious reasons.

Very bad support service

If you had or are having problems with Web.com, report them to ICANN with a formal complaint.
My complaint is misusing my credit card without my consent. Charging me with a renewal which is 5X the cost of all other companies that register domains. NOT ADVERTISING their prices on their WEBSITE, so they can do a bait and switch on you, Sending my Domain over to Register.com without my knowledge or consent, locking me out of my acct, not providing me with an EPP Authorization Code so I can immediately transfer my DOMAIN OUT to an honest company who registers domains, lying to me, threatening to take away my domain name if I complain this fraud to my credit card company, interfering with a legal contractual business relationship, and making life miserable for me! ALSO, I CHALLENGE ANYONE TO TRY AND FIND THEIR PRICING FOR SERVICES. Why, you ask, it is so they can BILL YOUR CREDIT CARD 10 times what other companies would charge for these various services. All I can say is for anyone having these issues, REPORT THEM ALL ON A COMPLAINT FORM WITHIN THE ICANN WEBSITE. Hopefully, if there are enough complaints, ICANN WILL STEP IN AND DO SOMETHING ABOUT IT, like taking away their license to register any more domains!