Web.comReviews 4,020

Web.com has over promised on building my company web site. I signed up and purchased a web site build package for $1500 which I haven't even seen a preview after a month. They are very kind but they haven't produced anything.

Maybe I'm just not computer smart enough but I can't figure out how to add products to my store. They have limited fonts and I'm stuck with my headings blending into the background. They give lots of instructions but I am rethinking this site. Hopefully will get better.

I usually update my own website they built for me. I logged in and when I clicked on websites so I can write an urgent update about a fundraiser that occurred today I got an error message. I called yesterday and was told the department only works on weekends. Called today and told the same. Contacted them on social media and they told me the same thing. Absolutely horrible service! It is an error on their side but they did nothing about it and now my fundraiser is over.

I am extremely dissatisfied with this company. They took my money and have not provided anything. Customer service sucks.

So i need help getting into an client account as he has no login info. First call was 45 min on hold and then hung up on and the second was 29 minutes and the exact same result, hung up on. Do they not know how to use a phone? Seems to me NS/web.com does NOT care about customer service at all, they were never good but now it is 10X worse. We will be moving the domain when its up for renewal. Stay away.

We had been a customer for many over 15+ years. We recently cancelled our service prior to our annual renewal (yet charged) and were denied a refund/credit. I remember back in early 2000's when Will in Danbury, CT started this business and supported the effort at the time and faithfully paid them automatically for each renewal. Practice of auto renew with a stringent NO REFUND policy is not good business. We made it simple for web.com to receive our payment each month/year and yet when its time to part ways they left us with a payment for future services that we have cancelled, bad business practice guys, get better at it! Buyer beware!

BEWARE! There's no way to cancel your account through your online profile, or remove payment information. I tried to cancel through the chat online and confirm all my account info only to be told I had to call the loyalty team during call hours to stop payment for a service I don't use. Stay away at all costs! Wasted quite a bit of money due to this inconvenience. Great way to make money, terrible way to do business and build trust. Would never consider doing business with them again and warn everyone I know not to use them.

The customer support is inferior. Unwilling to take responsibility for their product. Only two months in and have spent many, many hours attempting to rectify sudden crashes. Had to reach out to external IT professionals over THEIR security certificate expiration which took down our site. Lee in customer service actually disconnected a call when attempting to understand the problem. The unreliability of this service is simply stunning. Will be relocating site to a better platform.

Le estamos vendiendo tamales tacos dorados baliadas pastelitos de maseca o arina de arros o de piña tamvien de fresa? Todo eso por horita sera solo aavados i domingos

Thank you! My gratitude hopefully is known. The hard work everyone has done is much appreciated. Enjoy your day.

I am a 9-year customer of Web.com. (My monthly fee is $33.) I have enjoyed the stability and reliability of the service up until this year. Over the past few months, the downtime has become increasingly more frequent, and the duration of each occurrence seems to get longer. The problem has consistently been described as "there is a problem with one of our servers. The team is working to resolve it. There is no ETA." Within the past week, I have had three occurrences of this issue.

Got my order quickly, everything works, thank you.
The employees are polite, all questions are resolved online.

Ich habe den Live-Chat kontaktiert, um Informationen über eine maßgeschneiderte Vorlage für eines meiner Projekte zu erhalten. Die Support-Mitarbeiter waren sehr hilfsbereit. Ich warte auf einen Vorschlag des technischen Teams. Ich hoffe, ich werde eine ebenso positive Erfahrung machen. Ich freue mich darauf.

I have had my business email for five years with them. My error, I received a new credit card due to fraud on my credit card and forgot to call them to update. Lost my account and as it should simply be a phone call to give my new credit card info, I am literally on my SECOND phone call and keep getting put on hold and transferred numerous times. Does anyone know what they are doing? These are foreigners by the way. Just saying.

Do not use this web is to confuse to build the website especially in ecommerce there is not videos on youtube about how build this web, and they do not want to give you a refund. They take like more then 3 hours to speak with somebody to give you the money back. And when you get stock on some thing they do not know, if you want your customer to pay with credit card they just have the option to pay with paypal. If you want to build your website look for another ecommerce website build that is more easy to use. It took 2 months try to fix it and they didn't fix it at all. Pay a little bit more for ecommerce website.