Overview
Web.com has a rating of 3 stars from 4,027 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Web.com most frequently mention customer service, new business and hard time. Web.com ranks 2nd among Website Design sites.
Great customer service, but i haven't really had the time to dive into it. With business being slow due to the holidays I plan to start exploring the features and seeing how it is overall as a web builder.
My experience so far has not been terrible.i have struggled a little but not like in the past with other websites.i am happy i went with web.com
I cannot get access to the website builder 95% of the time to work on my website. I HATE Web.com - this has not been resolved and I WILL NOT continue using your very lousy service if this continues.
There is not a way to turn off the auto renew or mark the domain to be deleted. I seriously had to chat, go through a whole sales pitch before they did it. Something that should have taken me 30 seconds with a toggle switch took me 20 minutes screwing around. Horrible user interface.
This is the easiest site i work on. I am not a pro trying to do my best
I have been charged for a domain i dont use and cant see where to raise a ticket when following your instructions provided in help
I had turned off auto renew and it still charged my card and the customer service agent was of no help
All the email accounts hosted by web.com were inaccessible over the weekend. It was reported Friday and we had to wait until Monday evening to get web.com engineering to work on it. This is a nightmare.
Good experience, easy to set up, easy domain to remember or search
There is absolutely no documentation for your email management tool. The customer service has absolutely no clue, in guiding the customers.
Several little hiccups with website thus far; website migrated via myTime support. Worked well for a bit and now is not functional.
The website is sooooo slow to access, but the survice is okay i dont no why it too slow from any devices i tried to get in
Great tool! But sometime it is complicated to get what we want the site to do.
It is incredibly exhausting to get to the settings of the domain. If i want to change the DNS entries, i need to do at least 5 klicks and the checkbox "Do you want to save this decision" does not save this decision...
I can't turn Auto Renew off. Your partner, Domain.com, makes it hard to redirect or point my domain. It's been a pain in the, I'm done.
I have had already 5 issues in 6-8 months, since they moved from domain.com to web.com. First with their transformation/migration and now they not only charged you the domain renewal 20 days before it expires! But they also gave someone else a code to transfer one of my domains. No security at all, the support is so bad, they tell you different things depending on who you talk to, they make up things, it's the worst experience I have had in my life with tech services. DO NOT PUT YOUR DOMAIN IN WEB.COM
I have had Email issues and
ECommerce setup issues.
Missed important emails.
The renewal procedure is a total mess... Charges are absolutely unclear. I was charged yesterday with an amount that can't be explained.
I am looking forward to moving my account to a more transparent provider.
I have been trying to embed videos and nobody has been able to help me. I keep being told it has been escalated because it's a technical issue and someone will reach out to help me but that hasn't happened yet. My website also says it's not secure. I don't understand.
Can't access my main domain. All was find until I switched to you, but had weird Doster trouble. Now I have MORE trouble. No longer online. I need folks to be able to find my domain...VERY FRUSTRATING
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
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- Jacksonville, FL, United States
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Business History
Web.com is a brand in the Newfold Digital portfolio, that was founded in 1999.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members