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Web.com has a rating of 3.48 stars from 3,265 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Web.com most frequently mention customer service, great experience, and new business. Web.com ranks 2nd among Website Design sites.
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Customer service is awesome. Love the templates provided and how easy it is to create a wesbite.
I know nothing about setting up a website but web.com has it simplified enough that the average basic educated human could do it. So far so good and affordable.
I know nothing about setting up a website but web.com has it simplified enough that the average basic educated human could do it. So far so good and affordable.
Affordability
Do not under any circumstances use this service when there are better providers out there. Especially for WordPress, they are trash. Their service and support are both garbage, I would not recommend this provider to my worst enemy. They will nickel and dime you for services others provide for free, stay away! Also, their chat support is full of Bots and canned AI responses, not great for tech support.
Tip for consumers:
Do not buy WordPress here, their service is trash, and the support is worse. It's all bots and canned responses. It's the worst value for hosting I've ever seen.
Products used:
wordpress
Phone assistance was good. It took a while but that was on me. Had difficulty getting Filezilla to work but the agent was helpful. He sent me a screenshot of what I should see but wasn't. I had a corrupted download of Filezilla, after reload of a new copy, it worked fine. He was patient as we worked through it. All looks good now.
Previous host had little / no support and wanted to increase my price to give that support... Web.com improved service / support.
Tech support is awesome. I feel I've been able to create a nice site. However I wish I had not paid for the quick start site because I could have done it my self.
The work at my registrar site is the hardest part.
Research, my old hosting company which I was with for 22 years is going out of business.
Very easy to use. Love templates and other added features and that I can even get my domain in same place.
Special promo with domain
Its fairly easy to use some things can be confusing but that's normal. Most importantly is affordable
I wanted to give it a shot
The ability to navigate and customize the website is somewhat challenging. There are sizing and fonts that I would prefer to have ability to get/do that I cannot. Also, the font colors are limited. Otherwise, I like the templates and ease of publishing.
It was provided through my Zenbusiness purchase but, I would utilize it again independently.
I received a good price from them for my website, and now I know why. I had an issue getting my site registered with Google's search engine. I called web.com's tech support for help and was told if I wanted to register my website with any search engines I would have to but another service from them at a monthly cost MUCH higher then the website. So basically they sold me a car with no engine. If I were you, I'd find a reputable company to do business with. Unfortunately I paid 2 years in advance for a website I can't do anything with. It's sad that the law let's companies get away with ripping people off.
Products used:
This is a service, not a tangible product.
The best web provider I've ever worked with. They have helped me develop two websites. Great DYI web builder. Superior customer service! They are always there when you need them.
Superior!!!
You have gone Live with my new Web Site on Monday March 11. I have not been able to access email since then and have been calling since then to get this fix. All my documents and contacts are on my email. I have to sign and send contacts out March *******@1pm for tenders and I cant get in to emails and no one is helping or taking this Seriously. I'm at risk to lose Hundreds of Thousands of Dollars. Not Happy With the sense of Urgency on your part
Web.Com did my old Web Site in 2008 and Redid new web site over the last month I'm not pleased
SEO rep was extremely helpful, patient and easily understood. Unlike a two hour ordeal the day before with a group in which there was a communication barrier, unbelievable noise in background and had no idea how to solve my issue.
User friendly with many great features. Keep it simple, make it elegant, create drama. Whatever your preference, web.com provides the tools, and if you choose not to be the one to create the website/blog, they have web designers. Checkout the great packages available. Yup! I'm just a customer.
I cannot access my website builder and no one on the chat seems to be able to help or explain why. Worse, I've just discovered I cannot access my business's email, and I am unable to set it up because the Hosting option seems to be timing out every time I attempt to do so. As is, I'm seriously considering calling Web.com a write-off and buying a new domain name. The only thing stopping me right now is I have business cards printed with my email address (which worked_fine_ at my other hosting company).
The platform is finicky. We have experienced a number of glitches and obstacles. I'm not a fan.
It appeared to be a quick and easy solution to our need for a website.
I am constantly waiting for extended periods of time to speak to a customer service representative. If I move away from the chat for 60 seconds, then I get cut off. The reason I joined web.com was because they rated so highly on customer service but I am consistently getting terrible service. I don't know if this is because I am in a different time zone in Australia but I'm finding The experience to be extremely frustrating and disappointing and would love a refund on my two months subscription so far
I chose them because I thought the customer service would be exceptional. I found it to be less than mediocre. It has been so disappointing and frustrating, and I would like to request my money back
I need to separate my services into two tabs so they can be seen, but I dont know how
So far so good. Great knowledgeable staff
I used them in the past
I am finding web.com BY FAR the easiest site for me to set up my new store. I am loving it!
To finish setting up my store in order to publish.
Only one request per day gets done. Forget putting in several requests at one time.:-(
Still need someone to reach out to me today regarding all that we were working on in our package - thanks,
Web.com increased the loading time for my images, without sacrificing quality.
They did a great job. I would recommend Web.com
Building got easier and easier. I wish they had spell check
I needed to build a site and didn't want to pay someone.
The phone call was very helpful to me! Offered all the help that I needed. Keep up the good work!
Thank you! My gratitude hopefully is known. The hard work everyone has done is much appreciated. Enjoy your day.
Horrible service! They deleted my website and email even after I told them I was moving domains first. They did this out of pure spite because I was leaving and it is unethical business practices. web.com is making the transfer of my domains take longer as well. If I do not get these web domains transferred to my new account at bluehost by tomorrow, I am calling my attorney.
I don't know why I ever chose web.com. Horrible service!
Gain trust and grow your business with customer reviews.
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence.
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com provides a full range of Internet services to small businesses to help them compete and succeed online. Web.com is a one-stop-shop meeting the needs of small businesses anywhere along their lifecycle with affordable, subscription-based solutions including domains, hosting, website design and management, search engine optimization, online marketing campaigns, local sales leads, social media, mobile products, and eCommerce solutions.
Web.com is a brand in the Newfold Digital portfolio, that was founded in 1999.
Hi Montgomery,
Thank you for your kind review!
DJ
Customer Advocate at Web.com