Web.com

Not a very user friendly interface. Even calling help desk is not very helpful.

Stop interrupting my online activities, slowing me down to accomplish what I came here to do, by continuously interrupting me with these damn survey questions!

This last week with y'all l have experience 2 Representatives that were rude and still fighting me about my refund if you resending me money came up a hand refund they don't do that anymore or whatever I just had a bad experience with you guys

All of the communication I've received about my domains since web.com took over from domain.com has been extremely scammy. I'm seriously thinking about moving my domains.

My legacy g suite is not receiving email. And im trying to log in and manage it and everything looks fine here and there but managing anything on tour site is horrific! 100x worse than it was with mydomain! I HATE this when it should just be set it and leave it alone but instead problems every month or so! Sucks

Your SQL management interface is really unreliable. Once a database is created its fine. But getting a new user to activate properly, or add a new database can be incredibly frustrating. For example, today, any new database name I enter, I get an error saying it already exists, and it does not appear in the list of databases. Even if I use a random new name, it will give that error. That's just today's issue. Every time its something. And the SQL management window wont opem, just says it not working. And FTP wasnt working for a while, then it just started again, chat guy had no idea and had trouble following information.

Web.com are probably your average web service provider but I would avoid them. We are in Australia but that should not make any difference. They sell their services world wide and should provide customer service that can easily be reached world wide. From my perspective it feels like they are very happy to take your money but they really don't want you contacting them for any help or customer service. I recommend finding someone who has customer service that is easier to get in contact with.

We have an old website which we keep and redirect to our new website purchased through a different provider. Web.com automatically renewed some products that we did not want. In order to have these services cancelled and a refund issued I literally spent weeks trying to contact Web.com on the number listed and the AI chat. I ended up doing a google search and reading independent blogs of other people having the same issue. I found one blog that gave a number I could not find anywhere else. With nothing to lose I tried it and got through. The customer service agent was very helpful and did exactly what was asked - he cancelled the service and refunded the money. But it literally took weeks of research and it could only happen if I called the number listed in the blog I read. It was not a number I could find on web.com and when I used their chat feature it was useless. I would recommend finding a web service company who has better customer service and certainly one that is easier to reach.

If you are also outside the USA and need to contact them try ringing *******186. Good luck.

I have renewed my domain already for many weeks and up until this point, my email which is linked with google workspace under the domain that i renewed still does not work. Therefore, Yes, pls give the attention to this issue. Your team told me after I contacted that everything will work after 24 hrs. Up until now, nothing worked!

Great tool! But sometime it is complicated to get what we want the site to do.

I have had a notice that my Email Forwarding service is being cancelled.
I asked if there was an equivalent free service available, as I am 78 years old who is not aware of how to go about these things.
I have received no information from web,com and no correspondence whatsoever.
Since I have had only a few weeks notice of the cancellation, and don't know where to go from here, I think it's appalling service to just cut someone off without suggesting an equivalent replacement service.
The suggested services are only applicable to businesses who can afford to pay - as a pensioner, I cannot pay those huge prices.

I'm trying to log in to fix a billing issue and I am hit with the stupid pin number requirement which I honestly rather not deal with, then with a website review offer, and now a survey. Get out of the way and let people do what they need to do.

Lots of issues to get my mail ongoing
After 6 days still a "high priority ticket not being worked upon (? What's the SLA?) --> purchased the hosting to obtain the catch-all functionality that still does not work
Migration of my old (nameszero) mailbox into this new one seems not te work

Do you want your site to be down and not be notified? Do you want customer service that tells you all the glitches are your fault? Do you want a chat service that takes 6 minutes to answer you back? Do you want those answers to NOT actually answer your question. Do you want to waste an hour and get nowhere? Then web.com is the right place for you!

The transition from dotster has not been smooth and we have encountered multiple problems, from hosting autorenewing but not domain. Then something as simple as changing contact information results in a two month hold. I am paying for 12 months of service but receiving 10 because I needed to change an email address. This has negatively impacted my business.

It is incredibly exhausting to get to the settings of the domain. If i want to change the DNS entries, i need to do at least 5 klicks and the checkbox "Do you want to save this decision" does not save this decision...