From the business
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence.
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.
This summary is generated by AI, based on text from customer reviews
I was scammed by this website. I "built a website". They require a credit card. Then never even agreed and get charged monthly. Go to different site!
I would never use web.com again. I used their SEO Service and they said it would enhance my website's ranking. I gave them access to my website and then they said, "They didn't have access." So on a monthly basis, I was making changes, but by the 3rd month, it was the same changes made in the 1st & 2nd month. Then I tried to cancel the service and it took 3 support people and 1.25 hours of my time to do so. It was long wait times and I believe a ploy so people would get tired and hang-up. Run from this company!
Hi Robert, we are disappointed to read your review. We would like the opportunity to review your experience further and to see how we can improve. If you have a moment and could provide some account details to listen@web.com with "Sitejabber Review" in the subject line so we may locate the correct account. We look forward to hearing from you.
Our website did not work today. I called web.com and was told the account was deleted since our credit card was declined. We are paying web.com $14.95 for years. And the credit card is still good and also we left our bank account number to them ( the bank account was charged in Aug. 2020.)
Now they told me that the website has to be rebuilt after 3 months past due.
Is there anyone can help to solve the issue?
We paid web.com $29.95 started 2012, and reduced to $14.95 in 2016. Now we even did understand what the payment for after we spoke with the different department about two hours.
Hi Julie, we are disappointed to read your review. We would like the opportunity to research your account further and facilitate any necessary support. Unfortunately, there are not enough details here for us to locate an account. Until we have reviewed the account we would not be able to comment on any claims above. If you have a moment and can provide some account details to listen@web.com with "Sitejabber Review" in the subject. We look forward to hearing from you and hope this message finds you well.
Signed up and was advised I would be getting a custom website. They charged me $800 for a template website, which templates only cost $25 and the pictures they plug-in are anywhere between $3- $10. They are very miss leading and ARE NOT transparent. They express unlimited modifications NOT true! I received maybe 3 modifications per month. I paid them because I did not have time to put into building my own website. It was imported for me to focus on my product. Needless to say, after 3 months of back and forth with their rude modification team, my website never went live, so I cancelled. If your looking for a template website try Godaddy or Spotify. Contract a web developer for around $350, you'll get better results and save money at the same time! Web.com you guys really should be shame of yourself for being so miss leading!
Hey Chaunte, we appreciate you taking the time to leave another review. We did research your experience further. During the sales call, there was no discussion of custom or template sites it was more based on timeframe and options for after. We did find coaching opportunities for your sales specialist related to the timeframe of the draft being provided and how the process of switching to hosting works. We see that every time modifications were placed the team did address them and there were multiple, there is not a cap there. We do feel there may have been trouble communicating ideas. The team was trying to understand your ideas but were unable to align with your vision to create the website you had in mind. For that, we apologize we were unable to deliver that blueprint of your business site that you had imagined. We pride ourselves on being able to work with clients to get the website right and we understand we were unable to do that here. We wish you nothing but the best and hope you have found someone that provides you the vision you deserve. We hope you have a great day!
My experience with WEB.Com has been very bad! I had a subsidiary company called Yodle.com that was associated to Web.com somehow. I think Web.com is the parent company but not sure. Since WEB.COM has disconnected from Yodle.com, Web.com has completely screwed up my business by deleting almost 10 years of customers, phone numbers, email addresses and everything associated with 10 years of hard work building a customer base. WEB.COM only warned me by email, that they would be deleting 2 sections of the Yodle.com control panel. LIE! They deleted everything related to Yodle.com including all of my customers contact info that I trusted them to never do such a thing. WEB.COM didn't say it was an accident but admitted it was done intentionally, but they never told me that in the email. A person that works there even told me that they were surprised that this happened to many people. WEB.COM DOESN"T CARE! The employees are great, the corporate is AWEFUL! They are a very cavalier arrogant company. Just a warning, never trust them with any of your customers info, they will use it, and like for me, delete it and don't (I guess) even care a bit. It is just too much trouble with telling you, the customer, what they plan to do. Like I said, if you talk to the employees, they are great, THE CORPORATE IS THE PROBLEM CHILD. I wish I could delete all of their customer base so they can experience that themselves. They are too arrogant to think it would ever happen to them. Fair warning folks, WEB.COM is only after your money and do not care a bit about anything that does not affect their money! THEY WON"T EVEN WARN YOU ABOUT IT EITHER, A VERY BAD COMPANY! A big waste of money and I have tried other WEB.COM PACKAGES that were utter garbage as well! Since Yodle.com is or was a subsidiary company of WEB.COM, I have paid WEB.COM over almost 10 years about $18,000. No respect, it is just about the money and nothing else! Absolutely unbelievable in every conceivable way!
Hi Gary, we are disappointed to read your review. We would like the opportunity to review your experience further and facilitate any support if necessary. Unfortunately, the review doesn't give us any account details so that we may do so. If you have a moment and could provide some account details to listen@web.com with "Sitejabber Review" in the subject we would be happy to further research. We look forward to hearing from you.
After NUMEROUS promises to release the authorization of $1,176.98 after I was unable to speak with anyone in the so-called ‘Design Team", and then finding out web.com had now put a RECURRING charge of $1,176.98 on my credit card for NO SERVICE STARTED NOR RECEIVED, and promising to refund all charges. As of today, there has been NO REFUND! I would advise that NO ONE DOES ANY BUSINESS WITH WEB.COM! My stress, and blood pressure level has increased significantly since all this began!
Hi Jack, we are disappointed to read about your experience. We would like the opportunity to research this further and assist with any resolution. We need more details to be able to do so this way we can locate the correct account. If you have a moment and could provide some account details to listen@web.com with "Sitejabber Review" in the subject line. We look forward to hearing from you so we may assist further.
The only reason I considered having web.com build our company website is because we've been with Register.com (merging companies) for about 12 years, utilizing their domain name service. I called the Web.com sales department, and spoke with a gentleman who appeared to be very accommodating, and took my information as to what we were looking for regarding our website. He seemed very much in tune with understanding our focus, and told me the cost for creating the site was on sale Right now for $999.00; but, then said there would be an additional monthly fee of $132.00 to host the site, and $600.00 per year for maintenance of the site. The total would be $1176. 98, and said that before we proceeded, all money would have to be paid in advance, prior to speaking with the website design Department. After Being on the phone for more than 2 hours, and never reaching the design department, I told the salesman I did NOT want to proceed any further, and to please refund me the $1176. 98, which he took from my credit card. He agreed, and gave me a release of authorization #, and sincerely apologized for everything. He even gave me his direct line, which of course is not a working number! Well, after 5 days of waiting for the Release authorization to fall of, I discovered Today that web.com, has now charged my company a RECURRING FEE of $1176. 98, which is to be taken out of our company account EVERY MONTH! I spoke with another Very nice gentleman today, who took a lot of time trying to find our account, since it was never really opened in the first place. He gave me another ticket number, which he says will delete the recurring charge, and refund our account. WOW! I hope this finally happens. And I hope web.com doesn't think a little apology is enough to satisfy a good, and long-term customer to return for this same kind of service in the future.
I wrote an extensive submission to web.com regarding a text message I received which subsequently directed me to a website that I was only able to determine was hosted on web.com through who is search. Remaining information is concealed by statutory masking. web.com was not even able to receive the screenshot I attempted to include in that complaint which was a JPG image despite the fact that was included in acceptable submissions. The person claimed that my delivery was on its way and I should click on a certain link that included the domain in question. Being able to mask information in a world where privacy is nearly a thing of the past is a very valuable thing but if we allow scammers to use those avenues to enable them to hurt people and companies Allow them to do so we will once again lose yet another bastion of privacy. I'm writing this review because I have very little hope they will actually take any action and I very much doubt that I'm the first want to complain. I will check back in here and alter this review if I am wrong but you can assume nothing was done if this review remains.
Hi Nom, unfortunately using the information you provided here we weren't able to locate the information you stated you submitted. That being said the name in this profile may not match what you submitted but this is all the detail we have to go off of. Therefore we cannot speak on any hosting accuracy as mentioned. If you submitted your information to the Abuse Team at the link abuse.web.com they will investigate and follow up with any necessary processes. If you would like to provide further detail or the image you described that you couldn't submit you can do so to listen@web.com with "Sitejabber Review" in the subject line. We look forward to hearing from you and being of any assistance we can.
Good creative idea i ever seen. Should development needs, for better achievemen. Also need management
Hi Robi, thank you for taking the time to leave us a positive review. We are not sure we fully understand your feedback but if you would like to provide us clarity you can to listen@web.com. We look forward to providing you more great support in the future. We hope you have a great day!
My website has disappeared, can log on but nothing on the pages everything is gone. Even got up at 2am ( I am in Australia) to try and ring and talk to someone on line. All I am told is they can not fix it. This is what shows up when I try to login to website design, hostingplatform.com /Account%20Is%20Disabled Should this not be a easy fix? Like enable account at your end.
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I and I cannot cancel the renew option everything is locked. Cannot even change card to cancel payments
Hi Judy, This review will be a copy and paste as we have already responded to the same one you provided on another site. We see that the account was disabled due to a lack of payments back in April. The last email on the account went out on 4/8 regarding the deactivation of the account which was then done on 4/16. We see that someone reached out about a month later regarding the account and support tried to reinstate the website. They were unable to and even reached out to engineers to try and see if anything could be done. Unfortunately, due to the amount of time that passed, they were unable to locate any site information otherwise we would have been happy to reactivate the account for you. If you are still needing further assistance please have the account holder send an email to listen@web.com with the concern and the word review in the subject line. We are happy to facilitate support regarding any of the concerns you may have. We hope this message finds you well.
Wec.com is crap and yet this site gives them almost 5 stars, when you start looking at the reviews you can see how even the most despondent vitriolic criticisms suddenly have 5 stars. Site Jabber needs to look at what is happening on its own review site.
Hi Hugh, we are disappointed to read your review. However, we can't speak on behalf of a client and their choice in stars nor their right to change their rating after assistance or Sitejabber itself. Anytime we receive a negative review there are several steps we take from facilitating support to reviewing the client experience. This all of course only happens if the client is willing to provide some account identifiers and accepting of assistance being provided. If you have a concern that we can address for you we would be happy to do so. When you have a moment send some account identifiers and place the word review in the subject line to listen@web.com. We hope this message finds you well and you have a great day!
I've been trying to reach anyone from the customer service department for a month now since paying for all the services feels like I jus wasted money no one answers phone been on hold still! Wow
Hi Pranee, we do apologize for the long hold times we have been experiencing. We understand how frustrating and difficult that can be. We do have other options to reach out to support such as submitting a support ticket through your dashboard. However, we would be happy to assist and facilitate support to you if needed. If you have a moment could you please provide some account identifiers, your concern, and reference this review in the subject line of your email. This way we can make sure to provide support for the correct team that will be able to assist. We look forward to hearing from you and we hope this message finds you well.
I don't understand what's been going on with web.com lately before they had the best service lately they been slacking one minute my website works next minute it doesn't I purchased a website and ssl from them. The ssl wasn't working for two weeks they need to get it together.
Hi Risha, we apologize for the experience you have had and would like the opportunity to research it further. If you have a moment could you please send some account identifiers and reference this review to listen@web.com. If you should need us to facilitate support to you we would be more than happy to do so as well. We look forward to hearing from you.
Web.com's offerings are dismal compared to other site hosting services. Now for the really bad part - if you want to terminate your account you have to call some toll-free number where no one ever answers. Instead, you hear wait time announcements in which the expected wait time fluctuates wildly! Wait time should get shorter and shorter, not jump around from 10 minutes to 5, 15, 8, 1 hour and 45 minutes, 20 minutes, 2 hours and 30 minutes, etc. That's all the proof you need to know that Web.com is nothing but a scam.
Hi Adele, we apologize for your experience. We understand wait times can be really frustrating especially in 2020. This is something we are currently trying to improve and as you would expect with anything has proven to be more complicated than just raising awareness. That being said we want to reach out and let you know we take our reviews very seriously and would welcome any opportunity to facilitate any support you may need. If you have a moment to spare please send your concern, account identifiers, and reference this review to listen@web.com. We look forward to hearing from you and hope this message finds you well.
We host over 50 domains with them. Everytime we renew, we have to call in get special discounts. Lets talk about special now. $40/yr to for domain registration. $15/yr additional for Private registration. Are we still in 1990s. Google charges $12/yr which includes private registration. Is this a joke. Web.com wake up or loose all your customers. I would switch in a heart beat if they dont hold you hostage with downtime. They will not release domain for transfer just cuz law gives them 3 days. So we are down for 3 days. Absolutely unbelievable.
Hi Bobby, thank you for taking a moment to provide this feedback. We are constantly evaluating the performance of our products and their competitive position in the market as well as collecting feedback from you, our customers to push improvement and ensure we're delivering the value businesses need. We thank you again for providing your feedback and we will share with the team. If you should need any further assistance please send your concern to listen@web.com with any account identifiers and reference this review if needed. We would be happy to facilitate support for you. We hope this message finds you well.
I signed up for website and SEO services in January and it has been a complete waste of time and money. I even called up their support and they told me the service they sold me doesn't work and tried to upgrade me to something they claimed would work. It is a scam.
Bruce P., we regret to hear that you had a negative experience with us, but we would like to work towards a resolution, so if you are willing, please reach out to us with your account number or ticket number details to Listen@web.com to discuss this further. We would appreciate the chance to turn your experience around. -Customer Experience Team
Appalling customer service. My business has been not functioning for a whole week with the loss of so far more then 200,000 USD in revenue. They don't care. I have spent 3 hours every evening this week holding on the support line. I am pushed from one support group to another. I get put on hold and then cut off when someone is in the middle of dealing with the query. Have to start again. They deleted our mail accounts because THEY failed to implement a credit card change - although they did charge the new card correctly for two months, they then just went back to the old cancelled card. No explanation. No apology. They never sent any emails to us to advise there was a problem - just deleted all our mailboxes.
They could not recover the backup so we lost all our historic email. They set up a new system but it has not worked yet - a week later. They are most awful ISP I have ever come across. Writing this while hanging in their queue after being cut off AGAIN mid call.
Hi Christine, we have responded to your duplicate reviews on Facebook and Trustpilot. We will provide the same response here as well should you receive this notification first:
Hi Christine, we are disappointed to read of your experience but we do see several tickets and that support has assisted in your concern. W e will review your experience for any coaching opportunities. If you are still experiencing issues please send an email referencing this review with your concern to listen@web.com as we would be happy to facilitate any necessary support. We hope this message finds you well
We paid $17,000 for hosting, FB and SEO on 8/29/19 and until yesterday, 12/3/2019 absolutely nothing had been done. Whatever they did yesterday has caused our website to be down and we cannot send or receive emails. When trying to call them we are put on hold for a minimum of 1 hour every single time. When someone finally answers we're put on hold again. I wouldn't use this company it was free!
Hi Jacqueline, we are disappointed to read about your experience and we would like the opportunity to review it. If you have a moment could you please send some account identifiers along with your concerns to listen@web.com. In the email please make sure to reference this review. We would like to re search your experience further and facilitate any necessary support if needed as well. We look forward to hearing from you.
Worst Customer Service ever, because of that i try to move my service to another web host and they would not help, also for 15 month i was paying for a service that they knew i wasn't able to use outside of the US however they gave me the run around for months until i ask someone to walk me through the process they admin it cant be done. However when i ask for a refund they refuse and couldn't give me a reason as to why not.
Hi Omar, we are disappointed to read about your experience. We would like to get more details about your experience with us to further review. If you are willing please provide some account identifiers and any detailed information to listen@web.com.
I really like how simple the website is to use. After looking around for a while this is the easiest and most straightforward website builder I've found. The low first month trial is perfect because you can cancel easily by calling the customer service number provided. Biggest plus... The domain name I wanted was available!
Hi Angela, thank you for your honest review and five-star review. We appreciate how easy you found navigating our service and product as that is what we aim for. If you should need any assistance please don't hesitate to reach out to support. We are here for you when you need us. Have a great day!
They charged my card for over $400! They guy will lie too you and tell you he won't charge it but will... DIDN'T PAY ATTENTION TO DETAIL ABOUT HOW THE SITE WAS SUPPOSE TOO BE LAID OUT! STAY FAR AWAY FROM THESE CROOKS!
Hi Tara, we are disappointed to read about your experience and would like to research this further. If you have a moment please send some account identifiers and any concerns you feel we should know to listen@web.com. This way we can facilitate support to you if needed and review your experience. We look forward to hearing from you.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sara, we are disappointed to read your review. We do have several points during the process while choosing your package that shows the reoccurring fee every four weeks that happens after the initial price. We do apologize for any confusion that may have occurred and appreciate you taking the time to provide feedback on your experience. We will take this into consideration when reviewing the process. If you should need any further assistance please send an email to listen@web.com with your account details and "Sitejabber Review" in the subject line. We hope this message finds you well.