From the business
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence.
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.
This summary is generated by AI, based on text from customer reviews
I was contacted by a Kenesha Foley from web.com and she tried to tell me my site was not secured by sending me a fake screenshot of a client's site not being secured.
This app is very simple and easy to use. The graphics are great. And customer service is wonderful. Customer service makes sure your questions and needs are answered and fullfeil.
Hi Adrienne, thank you for the five-star rating. We are happy to read that you enjoyed your experience and support provided you great customer service. We look forward to continuing to provide this level of support to you in the future.
Absolutely the worst company I have ever dealt with. If you like being put on hold for over a hour you will love this company. Been trying to change domain address and acquire a new logo-never happened
Hi Connie, we apologize as we did have long hold times during this date and we were doing our best to give everyone the time to address their concerns. We understand this did not go perfectly but we would like the chance to make this right for you. If your concern hasn't been addressed please send some account information and your concern to listen@web.com. We look forward to hearing from you so we may assist you further.
I would wanna leave a positive review this is a great site it is very easy to navigate and get the thing I need done thank you for a great site
Hi Shawn, thank you for leaving us a five-star review. We take into consideration the feedback provided from you the client to better the customer experience. We are happy to see that it is working as indicated by your review. We are continuously striving to better our services and the customer experience and we look forward to what the future holds. We hope this message finds you well.
Glitchy, difficult to use, worthless customer service. They cannot get the most basic of account functions correct. Account access was a nightmare. If i could avoid giving any stars, I would
Hi Nathan, we are disappointed to read about the experience you have had but appreciate your honest feedback. We would like to know some more specifics if you have time to provide your account details and concerns to listen@web.com. This way we can research further into your experience and if you should need any support we are happy to facilitate that to you as well. We hope this message finds you well.
Never go with the DIY. I was with web.com for 9 years and they have gone down hill. I will never recommend this crap of a business to my worst enemy
If they can't make a commission of you they destroy your DIY website.
Hi Shirley, we are sorry to read about the level of support you have received and would like to review your experience further. If you have a few minutes to spare could you please provide some account details along with your experience to listen@web.com. We understand that we don't always get it right and some changes are not always a perfect fit. However, with your feedback, we are able to better understand and make necessary corrections to provide the best products/services we can. Hope this message finds you well.
The one thing this company is very good at is billing. The work they do for an SEO service is not even close to the level of quality as their billing department. I own a company in Canada, CreteMaster.com and they cannot even understand that we have Provinces where they have States. They refer to the city, Canada, instead of the city, Province. For example, I could not get them to refer to Fredericton, New Brunswick instead of Fredericton Canada in keyword searches. Once I did get them to include a Province they referred to Charlottetown, New Brunswick instead of Charlottetown, Prince Edward Island (PEI). Here is a couple of examples from their monthly keyword report sent to me and this is after working with them for 6 months, "concrete jacking charlottetown new brunswick canada", "concrete leveling edward island new brunswick canada". This is just two of numerous examples of similar issues. They seem to be reluctant to correct information after they make errors on your website. My website still says I do concrete foam injection when I don't even do that service after numerous times of telling them it is incorrect. I could go on and on. I also hired them to do some Facebook Marketing for me. They go ahead and create a new Facebook business page where I had one already, and they knew it, and they even spelled my company name incorrectly. I basically got zero benefit but back to their billing department they were right on the ball with no consideration for me and what I got for the hard earned money they were taking from me. Don't give them a credit card number or they will use it. Also try to put a review on web.com website. Terry Avery, P. Eng. President, CreteMaster.com
Hi Terry Avery, we are sorry to read of the experience you have had. We will be reviewing your experience to see where there are opportunities for coaching and improvement of the process. Thank you for taking the time to provide such detailed feedback. If you feel there is any other detail we should know of please send the information to listen@web.com. Hope this message finds you well.
For two years these guys charged me for a service I did not purchase, and then they deleted all of my emails. They say they are sorry but aren't responsible. They are absolutely the worst and it's hard to get away from them once you sign on.
Hi Mr. Laurence, we are sorry to hear about your experience and would like to look into it further. If you have a few minutes to spare could you please provide some account and experience details to listen@web.com so we may research the matter. We appreciate you taking the time to provide your feedback so we may better the customer experience. Hope this message finds you well.
Extremely slow work schedule, slow contact time. Was told that that they were working on updating the PHP version of my website yet after 3 months of nothing, I called (for the 8th time) for them to tell me that they do not do PHP updates. Absolute waste of time and money, DO NOT USE WEB.COM FOR ANY WEBSITE HELP
Hi Grey, we are disappointed to hear of your experience and would like to know more about the information that was provided to you. If you have a few minutes to spare could you please send this information including account details to listen@web.com? We would like to further review your feedback. We understand that we don't always get it right and appreciate you taking the time to give us your insight so we may better the customer experience. Hope this message finds you well.
Every time I have called in the representative has been very rude my boyfriend and I created a account for a business we were trying to start was very complicated called to cancel it being charged to MY credit card but they wouldn't let me cancel it and continues to take money from my account until my boyfriend gave them a call back to just say his name I had the phone number on file email everything to be responsible to cancel this account they are very unorganized and rude I do not recommend this company to anyone I was promised a refund because I finally canceled the services and they have not refunded anything and I am currently on the phone with them to get the refund since I'm being charged for a month I have not used I canceled my account before hand and they're not giving me it back. Pain in the butt
Jessica K., we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please send an email to listen@web.com and include your name and account number and someone will reach out to you shortly. - The Customer Experience Team
My website is basically down 4 times a month and its been going one for more than one year now and webs (webs.com) just cannot fix it. One time it was down 48 long hours, I was going completely nuts. If you want to use webs to built your website and to have them up and running it for you, let me tell you that they can help you build it but they cannot maintain it online for more than one week without having it down. Customer service, does not care fyi.
We are disappointed to hear that you did not have a more positive experience with us at Web.com. We appreciate you bringing this experience to our attention. If you are willing, please send an email to listen@web.com and include your name and account number and one of our managers will reach out to you. We look forward to hearing from you. -The Customer Experience Team
They are very responsive to my WEB site updates request. I have no experience with WEB site maintenance so this is a BIG PLUS for me!
Harold S., we strive for 100% satisfaction, and it is great to see you had such a positive experience with Web.com. We are always more than happy to assist you if anything else comes up.
-Web.com Customer Experience Team
I registered at web.com to test their website building platform, it wasn't what I was looking for, I left only to see a charge of $55.35 several weeks later on my credit card, customer service was not interested in resolving the issue,
Timothy B., we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please reach out to us at: listen@web.com. Please be sure to provide any account identifiers.
-Web.com Customer Experience Team
Web.com used to provide dofollow links in their directories. After set up I noticed none were dofollow so I requested cancellation. I received a written promise to ensure dofollow links
However, now they started taking monthly payments and the written promise was not kept, and no money returned
Simon H., we regret to hear that your experience with us was not a more positive one. We would like to work towards a resolution, so if you are willing, please reach out to us at listen@web.com to discuss this further. Please be sure to provide any account identifiers so that we may assist you.
-Web.com Customer Experience Team
Web.com is the MOST INFURIATING COMPANY TO WORK WITH! I have no doubt they will quickly delete this post but it is pretty much what I would expect at this point considering they are the masters of passing the buck. I have had nothing but problems with Web as of late such as website being down and email not functioning. Each and every time I try to correct the problem, I cannot log into my account I have to submit and PW reset. Each time I call into Web.com it is a good 1 to 3 hours on the phone being transferred to another department who in turns transfers me again still but NO ONE can solve my issues. They just pass the problem (me) onto someone else. Do not even get me started on the logging in issue. The last time I tried to reset my password, it took 8 days before the password reset link come through. 8 DAYS? Seriously? Then to top it off, the reset never worked. I had to guess my password of the past to finally get into my account. Those I spoke with were never able to help me resolve this issue. I had to solve it myself. I feel like billing Web.com for my time on the phone with them. I will soon be moving my website. I know Web.com could care less since I am small potatoes but it is my prerogative and I will use. It.
We are disappointed to hear that you did not have a more positive experience with us at Web.com. Falling short of meeting your expectations is not to the standards we strive to achieve. Thank you providing this information so we can improve upon our services.
-Web.com Customer Experience Team
Very helpful and insightful. He was very thorough in explaining what would be help to my business.
Shawn M., thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
- Web.com Customer Experience Team
My tip off should of been you can not see full samples of sites. Turns out its a middle man for WORDPRESS. So you pay web.com thats also some company named Network Soultions.
At no point when i signed up was i told its wordpress only, that my information would not be private and that if you want full control you are going to pay extra.
Paid 251.00 for 2 years up front.
Could not get a template to work or go full edit.
I would always see if i wanted to go pro or i could keep with them demo. I supplied pictures. You see the 2 different templates, there are limited things you can change unless you PAY MORE as the 3rd picture shows.
Since signing up, i am bombarded with text and phone calls about this site. What has happened is they posted my information out there, and if i woukd of paid 10.00 more and kept paying that each year they would keep my info private. WHAT! Wix.com doesnt do that! Who does this?
Want to not use wordpress and use a site builder. It will cost you more.
Basically the price is not what you pay.
Avoid! Go to wix.com
Hi Renee K., thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied. Please contact us at (904) 680-6600 when you have an opportunity, and we will be more than happy to try and turn your experience around.
-Web.com Customer Experience Team
Always fearful of relinquishing control of our website, Zeke and Marty helped me understand the benefits of having a managed website. SEO rules constantly change and was always a challenge. Having web.com take this over is huge. Just starting the process, I'm looking forward to seeing what they can do to make our site more relevant.
Linda F., we are so happy to read such a great review about Web.com! We are always more than happy to assist you. Your comments will be past along to our team members. Take care!
I recently received a call from web.com stating that our company cc has denied payment
When reaching out to the overall pathetic customer service agent I informed them that my website is fully functioning and my provider is GO Daddy
I said my previous web site from web.com has been inactive for more than 18 months
I was informed by the stellar customer service rep at web.com that my domain name expired 18 months ago but was still charged 18 months for an inactive web site.
Let's just say your customer service skills are pathetic and your billing is out right thievery
Stay as far as you can from this company
I pay almost 10x more with Go Daddy but I know I am protected with outstanding customer service any a company that does not steal from me for over 18 months
James R., we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (904) 680-6600 to discuss this further.
- Web.com Customer Experience Team
I'm capable of designing my own site, and have done in the past, but I am too busy to keep up with changes & management. Web.com will take care of everything for me and give me a great personalized site with no technical worries. My rep, Julie O., was very thorough and made me feel confident that all my requests were noted. I now know that my site will be easily discoverable on all search engines, and my web presence will be stronger than before.
Charles P., we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
- Web.com Customer Experience Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Justin, we are disappointed to read about your experience and would like to research this further. If you have a moment could you please provide some of your account information or your information along with this or any other concern. We sincerely apologize for the experience and look forward to investigating it further.