From the business
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence.
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.
This summary is generated by AI, based on text from customer reviews
While browsing for website developers, it is my good fortune to discover and work with Web.com. My new website is personal, not a company, with the challenge of integrating 3 very different topics. My technical experience is limited, so I had to ask a lot of questions and the support was in real time and professional. Each phone call was answered promptly and passed to qualified specialists to resolve the issue. My concerns were listened to as one-to-one conversations, sometimes lengthy. The final result is my personal e-commerce website with reports and e-books; and, I'm excited to continue using their marketing expertise. Wish to thank all the agents and modification experts for helping to make a dream come true.
Hi Annemarie B., we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
- Web.com Customer Experience Team
Stay on your toes with the billing. Twice they billed me for services I didn't want. When I repeatedly advised them of their error they shunted my concern to their finance department whom I could not speak to directly and who replied by email in a few days with a standard "refund denied" response. No explanation, and no chance for rebuttal.
Roger S., we regret to hear that your experience with us was not a more positive one. Please reach out to us at (904) 680-6600 so we may assist you with your concerns.
- Web.com Customer Experience Team
I made the huge mistake of getting involved with this company for a few hours. I paid them 4 figures to get help for my business website, as soon as I received a call from them I was told just what little assistance I will get. I emailed them immediately to cancel our contract 5 HOURS after I had paid them. They said they have started work and have to this day refused to refund the money. I am currently in court proceedings trying to get my money back. Save yourselves and don't have anything to do with them!
Virginija S., we're disappointed to hear of the negative experience you had with our company. Please reach out to us at (904) 680-6600 when you can so we can address this situation directly. Thank you and have a great day.
I felt like Marty took his time to understand our business,
so he could get to know what my business is about
and he would be able to do a better job building my website.
I felt it was a good experience and enjoyed talking to him.
Scott D., we strive for 100% satisfaction, and it is great to see you had such a positive experience. Please let us know if there is anything else we can do for you; we are more than happy to help!
- Web.com Customer Experience
I believe they provide great services for the Internet. They know their field and are to show
That they are the best
William T., we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
I dealt with Josh initially, to help me determine what my actual business needs were. Next I was transferred to Marty who spent over an hour on the phone with my partner and I. Both Josh and Marty asked us questions about our business, plans, objectives and services. In some instances they were asking us questions that we ourselves had not thought to ask, but that were highly relevant to our business. At one point the call got disconnected, and within less than 1 minute we received a call-back from the same person who was helping us in the first place. Attention to detail was evident, and it became obvious that these guys actually cared to deliver a product that would be an asset to our business, and would help us grow.
Having a third party asking tough questions about our business was eye-opening, and it reminded us that (in business) it sometimes pays to pause and find out "what you don't know". Extremely professional throughout.
Jorge D., we strive for 100% satisfaction, and it is great to see that you had such a positive experience. Please let us know if there is anything else we can do for you; we are more than happy to help!
This is the best advertising agency for me. The staff are very intelligent and helpful with everything i need. I made the mistake of trying another agency boy was that a mistake. Thank you Julie O for your help and professionalism.
Hi Kevin L., thank you so much for your positive comments about Web.com! If you ever need anything else from us, please feel free to give us a call. Have an awesome day!^LS
Karen put me at ease immediately. She answered all my concerns. I can't wait to see the final product.
Jane S., your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you.^LS
KCulture Fashions is an upcoming fashion line that will cater to every women needs! At K. C. F. We are committed to opening up the sexy, fierce, beautiful and confident attitude that all women posses.
Today, I spent a few hours with the Web.com team. I really enjoyed my experience as I spoke with knowledgeable, fun, intelligent people who really understand what they are presenting and can present the information in a way that works for the customer. I was impressed with their listening skills and their ability to offer suggestions and converse with you about what it is that you are trying to accomplish. I have been a customer for three years now, and I feel as though they have figured out how to bring quality to a service that is very important for business owners.
Samuel B., we're glad you had such a wonderful experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case. If you have further needs or questions, please reach out!^LS
Do you want to spend more money than you should to do something that you could totally do yourself for free? Then you've come to the right spot! Dont waste your time or money. Dont be lazy!
Thank you for taking the time to let us know how we did. We always strive to provide top quality service to every guest, and are pleased to hear that you have a great experience here at Web.com!^LS
Good discovery call... listened and made good suggestions... the proof will be in the finished website... thank you
Tony W., we strive for 100% satisfaction, and it is great to see you had such a positive experience at with Web.com. Please don't hesitate to reach out if there's anything additional we can do for you.^LS
Used for years, service, so-so. They were going to make a new up=dated site. They closed my web store & put up a junk site. Put me out of business. Not helpful. Tried to cancel & kept trying to sell me on something, not interested in fixing my problem Buyer beware
Hi Joe L., we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at (904) 680-6600 when you can so we can address this situation directly. Thank you.^LS
I had the most amazing experience. They knew exactly what to ask and the process was so easy! I am very excited amout my wesite!
Mina P., thank you for your kind review; we are happy to pass along your comments to the team here at Web.com! Please don't hesitate to reach out if there's anything additional we can do for you.^LS
Nick S. And Chris K. Were delightful, insightful, and very helpful. Chris spent about 2 hours on the phone with me to gather my information. He was very patient as I wrote and uploaded my initial ideas and text for the website.
David R., your satisfaction is our top priority. Thank you again for the great review!^LS
I HAVE RARELY IF EVER BEEN TREATEED WITH THIS MODE AND MANNER OF PROFESSIONALISM. MARTY GAVE ME IDEAS AND SUGGESTIONS I WOULD NEVER HAVE THOUGHT OF. HE PICKED UP SO MUCH AND GAVE ME SO MUCH TO PONDER. EVEN TODAY, HIS FOOD FOR TOUGHT GAVE ME SO VERY MANY IDEAS. WHEN I THOUGHT W WERE FINISHED--NO WAY. HE CAME UP WITH NEW AND OTHER SUGGESTIONS. I COULD GO ON AND ON. THIS GUY'S A WINNER--AND WEB.COM SHOUD BE PROUD TO HAAVE HIM!
Mark W., we are so happy to read such a great review and we are happy to pass along your comments to the team here at Web.com! Our team strives to deliver an excellent experience, and are glad you found this to be the case. If you have further needs or questions, please reach out!^LS
Amber A's professional and delightful conversation at the Exhibit Hall of the Heckerling Institute's legal conference in Orlando was perfect. She raised salient questions that caused me to realize my law firm could benefit from Web.com's services. She answered my questions and I agreed to try this company's help with my website.
During my follow up phone call to provide information for Web.com to start to work, Robin L was also very professional, very articulate and very patient with me. She spent all the time it took, making excellent and savvy recommendations and working with me to wordsmith some of the text I had drafted. I am a well satisfied customer!
Steve L., we strive for 100% satisfaction, and it is great to see you had such a positive experience at Web.com and will most definitely pass along your kind words to Amber and Robin. If you have any questions, please give us a call. We're always happy to help!^LS
I have been frustrated with several attempts at building my own website. Marc M. & the web sight designer that interviewed me were fantastic in directing me on this pursuit! They were very understanding of my lack of knowledge & simplified the process! I feel confident and comfortable that Web.com will assist me in my professional business goals!
Hi Joy B., we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!^LS
She assisted me very well with getting our vision communicated and is making an awesome effort to formulate an effective showcase of our business!
Lucinda G., thank you for your kind review; we are happy to pass along your comments to the team here at Web.com! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!^LS
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ida T., we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call. Have an awesome day!
-Web.com Customer Experience Team