From the business
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence.
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.
This summary is generated by AI, based on text from customer reviews
Horrible company! They did not perform as promised don't waste your money. Your better off running ad words yourself and managing any social media campaigns by yourself.
While a long process, Julie was very patient and very through. She made sure that everything was explained to me. And really left no stone unturned. She has a very good understanding of what our needs are.
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call. Have an awesome day!^LS
I haven't yet received the product(s) I've purchased from this company, as we've just gotten stated. However, the customer service up to this point was awesome! Rachael P. Was super sweet and knowledgeable. She explained everything in great detail and answered all of my questions. Rachael seemed very in tune with my vision, and was extremely helpful on the creative end.
Cory, on the sales end of this experience, was also terrific! He was patient and explained the product with a great deal of detail.
I'm looking forward to a long (and hopefully profitable) relationship with this company.
Joe C., we are so happy to read such a great review about Web.com Corporate Headquarters and will be glad to pass along your comments! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Web.com Corporate Headquarters!^LS
Ben was great to work with and he was helpful in creating a strong website for our company by asking important questions and offering suggestions along the way.
Hi Bethany S., we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!^LS
I have a bad experienced using this company. Since March 2018 my Website were off online but they keep charge me to my account for service I had not received at all. What way to do business
I called to get a refund and they denie it. I ask why? And they said. For services as collect money in your Site, I said my Site if off since March 2018. How my clients will use that service if my website is off online. As you can see they charge me for services I did not received From March 2018 to December 2018...
Hi Esteban D., thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your experience. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (904) 680-6600.^LS
So, I have been associated with a small business for close to 20 years now. I have been working this business off-and-on. Well, today, I took a GIANT step forward. I called up the people at WEB.com and they offered me a price for web-design and hosting that I could NOT refuse. Team member after team member, they were so helpful and patient. They engaged me as a customer. They listened to what my business needs. They interjected in areas that could use improvement. I am SO PROUD for calling web.com today. I am confident that my business is in the right hands using web.com and their affiliated companies.
Victor A., we strive for 100% satisfaction, and it is great to see you had such a positive experience. Our team strives to deliver an excellent experience, and are glad you found this to be the case. If you have further needs or questions, please reach out!^LS
I had an exceptional experience with Angela W. And Erin B. Starting my 1st website with web.com. Their explaination and knowledge made my experience educational aswell as informative. These had excellent commuication skills which made me very confident in choosing web.com.
Sincerely yours,
Tony L.
Tony L., we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. We are always more than happy to assist you if anything else comes up.^LS
I gave this company a try for online marketing (ads) for my law firm. It took them a while to get my information correct. Even when they did, I did not get any useful contacts from clients. There were maybe 5 or so phone calls and all but one were from robo-calls. And the only one that was not a robo-call was a hang up and we could never verify if it was a genuine call or not. I had to pay over $1500 for this. I will never use them again.
Hi Haleh R., we regret to hear that you are displeased with your recent experience with us. Please reach out to us at (904) 680-6600 when you can so we can address this situation directly.^LS
Gail, was fabulous... so patient with a non-techy person as me!
Very lengthy, but so detailed. She really cared that our Website turned out great.
She knew what she was doing an guided me through the whole process with such
Courtesy and understanding of what I wanted.
Excellent Employee. Thanks Gail and Web.com.
We appreciate your positive review about your recent experience with us! Thank you again for the great review!^LS
Erin B showed a professional manner & I was impressed by her ability to suggest many ideas & showed a thorough understanding of the task at hand.
Carl B., thank you for your kind review; we are happy to pass along your comments to the team here at Web.com Corporate Headquarters! Thank you again for the great review!^LS
Marty was very knowledgeable and if he didn't have answers to the questions I asked, he reached out to other team members to acquire said information. Professionalism at its best. I have only 1 suggestion for Marty and that would be to slow down a little when he is talking as it may be difficult for some to understand him at times.
Steven G., we strive for 100% satisfaction, and it is great to see you had such a positive experience with Web.com and will pass on your comment to Marty. Please don't hesitate to reach out to us if there's anything more we can do!^LS
Spamming my email with lots of marketing emails without an unsubscribe button.
Called them but they still have not removed me from the list and keep spamming my inbox.
Jake A., we regret to hear that you had this experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (904) 680-6600 to discuss this further.^LS
It is an online web design company that is a Google partner and the person I spoke with was Steven Haring and he did a wonderful job talking me through what I needed to do with my website without being all about the money. Very informative and will help me get more leads in my industry of work.
Callie S., thank you for your kind review; we are happy to pass along your comments to the team here at Web.com Corporate Headquarters! If you have any additional questions or if you need anything further, please give us a call. We're always happy to help!^LS
I appreciated Alex and Ben a great deal. I will definitely refer this company to friends and family. Both Web.com employees were patient, diligent and informative. Thanks for the experience Web.com
Ian Y., we are so happy to read such a great review about your experience with us. Thanks again for the recommendation, and have an amazing day!^LS
Great hosting, very little if any downtime, I haven't even noticed, everything is super easy to use and intuitive and if I do have problems I can always count on their customer support.
Thank you again for taking the time to let us know how we did. We hope you have a great day!^LS
Danica answered my call and immediately directed me to the correct department and introduced me to Karen.
Karen walked me through the process of updating my outdated website, helping me with wording, pictures and overall desired look of the site.
The process is very detailed and we spent more than an hour looking at each page, making changes and corrections.
The overall experience was great and I was happy to receive the helpful input.
Thom O., we strive for 100% satisfaction, and it is great to see you had such a positive experience with Web.com. We are always more than happy to assist you if anything else comes up. Take care!^LS
I spent over 2500. 00 $ for web.com to build my custom website. I met with a salesman named Lee we had lunch he told me of his faith and assured me he stood behind Web.com. Lee promised that I would own my site and if for any reason I was not happy I could move site to another company. Not only did I spend 2500. 00 to build the site I then paid over 1000. 00 a month for the SEO package. I changed account managers 3 times in 6 months. Web.com apparently sent my acct to another company for management called leadstream. If I wanted to hire leadstream I would have. After changing acct managers 3xx and being unhappy with the SEO. I wanted to manage my Ppc campaign myself but web.com would not give me access. I paid web.com to setup my ppc campaign and when I wanted access to my ppc campaign they denied me which forced me to go through the verification process again. When I finally said I had enough of web.com I wanted to migrate my site to another host they did send me files for migration but then it was impossible for the other company to use them so I am now paying thousands for a new site. I used web.com in a recommendation from a business colleague and I am so disapointed in myself for allowing my company to be put in this position. Our website has been down now g oi ung in 3 weeks and the new site will not be ready for another 3 weeks. We have lost thousands of dollars.
Timothy S., it's upsetting to hear that you did not receive the top-notch service we strive to provide. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. Web.com Corporate Headquarters.^LS
I had an issue and called and they solved it quickly and with out any hassles.
Thanks made my day go much easier.
Wally B., we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!^LS
From the first person that I spoke with right through to answering my questions and solving the issue, these folks were excellent. Simply excellent service. I work with an agency on behalf of my customer, and felt that it didn't matter who I was, their excellent and knowledgeable reps just wanted to solve the issue and get me on my way in a friendly efficient way.
Ivan S., we strive for 100% satisfaction, and it is great to see you had such a positive experience at Web.com. We are always more than happy to assist you if anything else comes up. Take care!^LS
I don't normally write reviews, but Frances H, a web consultant is truly gifted, walked me through every stage of the process, helped me to clarify my company's strengths, and deserves to be recognized. Awesome.
Scott M., thank you for your kind review; we are happy to pass along your comments to the team here at Web.com! If you ever need anything else from us, please feel free to give us a call. Have an awesome day!^LS
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jeff B., it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please reach out to us at (904) 680-6600 when you can so we can address this situation directly. Thank you and have a great day.^LS