From the business
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence.
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.
This summary is generated by AI, based on text from customer reviews
Our rep Robin was very friendly, helpful and patient! Always looking for more ways to save us money and took the time to answer all of our questions. We are excited to be working with them. I would definitely recommend!
I talk to sales person several times, and site setup person were both very nice, and did
Not push me for a sale (or they would have lost).
Terrence D., we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!^LS
Julie and Charlie made me feel good and like my company website was in safe hands. I am looking forward to the future and exciting to utilize my new resources! They spent more than 3 hours on the phone with me and helping me understand.
Josie L., it's experiences like yours that really keep us motivated! Feel free to reach out to us if you need anything. Have a wonderful day.^LS
Exceptional Service from Karen and Avery was provided to my business to make it stand out above the rest.
I feel so lucky to have received such attentiveness from Julie. I just signed on with web.com and spent an hour with her gathering the info she needed in order to help my business. She was incredibly insightful and genuinely interested in what I offer, who my audience is, and validating about the content already on my website and FB page. Clearly, she knows what she is doing and I sense that my business will benefit as a result. Thank you!
Had a wonderful experience with Karen from web.com. We went through a comprehensive list of categories that would effect our overall website and online presences. The collaboration between our business and website team was an important step to our overall success. Karen followed through on everything we spoke about. The customer service given was five stars.
My direct contact with Julie concerned the development of a new business website. From the beginning of the call I detected a high degree of patience and care in seeing to the changes to the site. The process, though protracted never tired Julie out. She saw to it that every detail was meticulously executed. She was excellent in eliciting vital information from me which would greatly improve site content. I am truly grateful to Julie for her professionalism, energy and concern.
They are excellent and very professional. I have a cash for Gold business, and I am very happy with them. I get calls from all over...
They are excellent and very professional on every level. I have a cash for gold business and I am very happy with them. I get calls from all over.
I dealt with Karen who asked all the right questions, helped me with some ideas and understood exactly what I wanted for my website.
After 1 year, no, I still was unable to transfer my domain name from Web.com to GoDaddy, who is a good host. I posted a review and received a dozen very nice responses from Web.com telling me to call in and they would help. It's a lie... they still haven't... I know that EVERY good review of Web.com on the internet... is false. Good luck cancelling... You'll need to cancel your credit card and report it stolen. Because they just forget month after month, that you've called in to cancel, which, by the way, takes 20 minutes, as they beat around the bush hoping you'll hang up before you cancel... And you'll NEVER be able to transfer your domain from Web.com... Trust me, it just won't happen. My domain name is still parked under Web.com stating exceeded bandwidth, even though i cancelled service over 1 year ago... and Even though I transferred to a good service before cancelling... Web.com refuses to release it for transfer. And calls to web.com to transfer it result in... ' I'm sorry, you've cancelled your service, there's nothing we can do.'
They hire people that don't know what their doing. Be prepared to be transferred. They don't talk to Network Solutions even though they are one company. Surveys, tons every time you call. The ABSOLUTE WORST-STAY AWAY!
After talking to personal of web.com they help me to realize how much i needed to have a web site and their encouragement were very helpful for helping me to creating a good web site. She was so relax with me on the phone i had plenty of time to deciding what is needed and what wasn't, Thanks for all the help they were able to give me for my website
Made the process seamless and painless. Exceptional care to detail and very knowledgeable about the information needed to construct a well-rounded website from scratch. Abigail was friendly and intuitive.
I have been a Network Solutions client for a few years now and have never seen such a garbage service in the whole web industry.
The most crooked registrar on the planet.
- Their renewal fees are a disgrace. Close to 40 $ to renew a. Com each year.
- They use the dodgiest upsell techniques during your checkout process. Make sure you read carefuly and untick everything they try to add to your cart.
- Their auto renewal policy is a joke. Auto renewals quick in like 3 months before expiry.
The list is too long to be posted here. Just a disgrace of a company!
JUST RUN MY FRIENDS AND GIVE YOUR MONEY TO A DECENT WEB COMPANY INSTEAD
Abigail provided such thorough and meaningful feedback. She was genuinely interested in my company and product. She was a pleasure to speak with and really knows her job! It was such a pleasure to work with her. We started one hour before you close, and ended one hour or more after you close. She stayed on the line with me without any concern through the entire experience. About 20 minutes after getting off the phone, she sent follow up notes including my To Do list. I sincerely appreciate the experience. Great employee!
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Wedding Cars/Luxury Cars/Vans/Lorry Available long hire for 35/- one km/ 24hr service/ lowest prices and Experience and friendly/Island wide knowledge Drivers. Gov. Registed W/SS/8582c
I was greatly relieved to speak with Rachael, because she had unlimited patience with my novice approach to all that is involved in setting up my new web site. I felt supported and valued as a new client to web.com Though the process is slightly intimidating, Rachael was very good at explaining everything. I appreciated her advice and knowledge.
I used their company for 2 months they talked about getting me 5 leads a week I had a total of 5 for the month.
They could not get my location correct and wanted me to do work in my area that was across the water and not in my area of business.
It was incredibly expensive with no return on my expense.
I paid another company to do the same thing and they were successful. Web.com took my money without doing their job
Operator took time to make sure all services were as advertised. Really dug down deep to ensure the site properly represented my needs
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Steffani M., we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!^LS