From the business
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence.
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in customer service and ease of setup, often praised for its helpful support team and user-friendly features. However, significant concerns arise regarding the reliability of the website builder and issues with domain management, including difficulties in accessing services and navigating the user interface. Customers frequently express frustration over billing practices and insufficient documentation for troubleshooting. Overall, while there are commendable aspects of the service, persistent technical issues and inconsistent support contribute to a negative customer experience for many users.
This summary is generated by AI, based on text from customer reviews
Here all all the reasons I HATE web.com
1- The "do it yourself" builder is not user friendly at all, so difficult to even use compared to other platforms.
2- When you finally give up and use the modification submission form, it's slow, doesn't attach photos and takes so long to submit SIMPLEEEEE requests
3- It has the functionality of a 90's website but they expect me to believe they can create a "stunning" website, so flat, can't add dimension or anything interactive or interesting
4- Expensive for no reason. NOOO REASON, worst platform you will spend years creating something ugly when u can make something nice in a few days on another site.
5- Literally the worst
6- GO USE WIX, OR WEEBLY, SQUARESPACE OR EVEN GOD FORSAKEN WORDPRESS! [wix is best by far]
Don't waste your money
The team was great! Courteous, professional and responsive to questions with some
Great ideas. They took the time to understand the website and make the necessary changes.
I am a "Real" Customer who worked with a customer-friendly expert named "Marty." Because of the wonderful job that Marty did, I Did NOT have the negative experience that I read about from other recent customers. Marty was very helpful, customer-friendly and thorough regarding what services would be offered to redesign/rebuild my website, the cost for each service, how long it will take, and whether or not I would need any particular service now versus later. I really appreciated his "insight" and ability to focus on the details that I wanted for the redesign. I am so excited and I can't wait to see my new website!
For all of the above reasons, I give Marty 5 Stars!
Thank you for giving me this opportunity to acknowledge and praise a true website professional like Marty. -- Dr. Rita
I am a Real Customer, a Property management company in El Paso Texas. Please do not waste your money, they promise you leads that never come and then you CAN NOT cancel and they keep charging.
Just save your money and stay away!
Please dont try this. They will add more charges which they cant even explain. They just $#*!ed me up... their customer support is worse
You'll get Better skills and service going thru McDonalds. Lol
Web.com is terrible. Not just terrible. -But Very terrible!
The People on here who are listing five stars must work for web.com Lol
Staff... Failure to follow thru. Lack of Communication. Confused. Reps. Provide wrong details. They either Lack company training, or they are just Lazy to follow thru.
I never post bad review, but web.com doesn't deserve any good reviews the good ones probably are fake. Very bad customer service, the website doesn't looks good better do it yourself! If you don't know how to do it try to invest more for your website! I end up spend £250 and £30 a month for a very crap website and custmers services and very stress all the time about my website.
Theresa was so very through and insitefull as she interviewed me to gather information for my updated site.
Gave me great ideas and opened my eyes to options I had not thought of.
I signed up for a three month marketing campaign. I paid for the three months ahead of time and they cut the setup fee to 250. After the three months were up they kept charging the monthly price of 1000.
They said they have a recording telling me I had to call in to stop the charges. I am out 2k.
Left a bad taste in my mouth. The marketing did not work for me.
Though she only had a brochure I had written up and a conversation with me over the phone, Julie was able to draft a website that captured the information I wish to convey there. She is really good at listening and delivering on what was discussed. Maybe her last name should be O'blessed. Thanks so much Julie!
This company provides knowledgeable, efficient services to ensure maximum visibility of your company.
Well I suppose you truly do get what you pay for. I took the special for $3 for the first month and I got a domain and the website builder with built in email and hosting. The website builder was the most simple builder I have ever seen. I think a child would need more customizations to there site than this company offered for their builder.
Hey sorry, thanks for the feedback regarding our website builder. If you'd like to share specifics, please feel free to email me at mbenson@web.com.
I need to update my website as I lost all control of my old website. It got to the point that I could not even sign in to do updates and make changes as needed. This started in April (they had a work ticket assigned to my issue for almost 3 months with no resolution... I have been with Web.com for the past 9 years. So it is now August and I still am unable to access my website myself. I decided to call to upgrade... after speaking to 3 people, I finally was connected to Ralph. He was very informative and helped me get to what I was looking for. Then I was transferred to Robin, who was very knowledgeable as well, to start the initial set up. I will wait to see how the new site is set up. I hope to have it run smoothly as it once did. Time will tell.
Theresa. And Tim did a outstanding job. The made me feel comfortable with my decision choice Web.com
Web has billed me wrongfully over and over. I had a former employee calling me because web had been charging them as well. They will just pull money from where ever they can. I also had an employee of web code Into my website a girls face all over the empty space. It took me 1 month and 6 phone calls to get it removed. When I told the manager what had happened, he said it was because I was not paying for their advance custom website. This is a terrible website company! Please save yourself and your domain. Getting your domain back from web is one of the hardest things to do.
Hey there Giselle, we're sorry to hear you're having issues with your website. Please contact me at mbenson@web.com and I'll help resolve. Thanks!^MB
I have been with Register.com,. Now web.com, for over 10 years. I recently decided to update my site. I found both the sales agent and the new account consulting team to be knowledgeable and helpful in getting me the services that will maximize my reach to customers at the lowest cost. They were patient in explaining options and offering recommendations. My only difficulty was in getting back to the design team member that I originally worked with. All calls go to a general number that means you may have to repeat yourself to a new team member each time.
I just absolutely wasted $6000 that I could not afford to! The promises, the lies, the lack of support and the out and out unsympathic employees and management surpass anything I have witnessed in all my years. IF YOU USE THIS COMPANY YOU WILL REGRET IT!
Hey Joe - I've private messaged with you my contact info, and would like to see if I can help!^MB
Dhivta and Teresa were amazing in inquiring into my business and understanding what I may be looking for. I connected with them, and really they are the reason I moved forward with my marketing dollar with Web.com.
I spoke with Chris for over an hour as he not only asked me questions about what I'm wanting to do with my business, but showed actual interest in making my web site what I want while also providing helpful information that can make it better. I haven't even seen a begining view of what my site will look like, but I can already say I feel it will be exactly what I need. Chris asked deep, in depth questions, far beyond what I expected and with that I can tell he isn't just trying to hurry thru and do a quick design, but rather he is putting himself into his work.
He spent several hours on the phone with me. I mean a couple Friday evening and almost all day Saturday. Nobody does that. We made a good plan for my next website.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Steve - we're sorry to hear that there was some confusion regarding when/how billing occurs on our marketing accounts. Normally these payments coincide with ad spend, so the window for cancellation can be somewhat narrow. I'd be happy to hear more about your issues if you'd like to email me at mbenson@web.com