Jill C.

I need to update my website as I lost all control of my old website. It got to the point that I could not even sign in to do updates and make changes as needed. This started in April (they had a work ticket assigned to my issue for almost 3 months with no resolution... I have been with Web.com for the past 9 years. So it is now August and I still am unable to access my website myself. I decided to call to upgrade... after speaking to 3 people, I finally was connected to Ralph. He was very informative and helped me get to what I was looking for. Then I was transferred to Robin, who was very knowledgeable as well, to start the initial set up. I will wait to see how the new site is set up. I hope to have it run smoothly as it once did. Time will tell.